superbalist.comReviews:
26,280 reviews in the last 12 months179,680 total reviews
Excellent
Top positive review
Sep 14, 2023
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I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
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Top negative review
May 27, 2023
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I logged a complaint on Google play. Never had an issue with Superbalist up until recently. Thede was bugs on the app which then incovenienced me heavily with a return. Superbalist then gave me a discount to make up for this. I used this discount but had to return everything as it didnt fit. So I lost out on the discount. Part of the returns was two jeans which didnt fit and Superbalist said its a 7 day return which I did not see as I know Superbalist has a 30 day return period which is very convenient for me as I travel alot. This particular return, I was travelling and did not have the items with me to return. Superbalist said they cant accept it as its outside the 7 day return period. This was another incovenience for me. I am a tall girl so I always buy two sizes to check which fits. Now I have two jeans that dont fit because Superbalist didnt accept the return. I turned to Zara app now as they have a 30 day return period on discounted items. I put this complaint on Google Play and Superbalist said I must contact customer care. I did not because of my previous experience and when I did contact customer care they did not accept the returns so why bother again .I will now stop using Superbalist due all the incovenience that happened.
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Reviews for superbalist.com
Apr 27, 2024
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Apr 26, 2024
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Apr 23, 2024
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Apr 23, 2024
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Apr 23, 2024
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Apr 23, 2024
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Apr 23, 2024
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Apr 5, 2024
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This is the third time I have communicated this with no response from yourselves. I ordered a jacket from you for my husband pants arrived; I returned; he ordered on his account a jacket pants arrived. All your bar coding was incorrect. Jacket never materialised … so not sure how your system works or not.
Also ordered a mango jersey from you; medium too big returned and ordered a small the small was bigger than the medium returned for refund received refund- quality of your merchandise has deteriorated from when we first started using superbalist … f its not you then your suppliers aren’t giving you there best quality or just trying to get rid of stock … it was very disappointing as the wool and colour was lovely … my sister in Canada buys me a voucher so I could order something I liked and superbalist was always my first choice. Now will no longer give her that option
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Apr 11, 2024
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I ordered items and on 3 separate occasions, (1) my order was cancelled after having been confirmed (2) there were inconsistencies commuicated in terms of the order status (3) the cancelled items continued and still continue to be advertised as available despite 3 separate attempts to purchase these items (4) it has taken Superbalist more than 2 weeks to explain what happened. I still don't have an explanation of what actually happened (5) the refund process is tedious and takes long.
It should be easier and clearer to indicate to the buyer if stick for an item is actually available. I see items I'd like to purchase on Superbalist but I'm scared I'll get disappointed again and have orders cancelled while Superbalist holds funds for more than a week and stops me from making alternative purchases.
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Apr 10, 2024
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Do not take fees for "same day delivery" and then fail to deliver on three of every single one of your "rescheduled delivery" due to failure on YOUR Part to deliver on the same day, or the subsequent day or the day thereafter. Many people have this same complaint from what I've seen online. Your customer service is utterly useless and I was never even refunded for the "same day delivery" fee which I paid to you. My order never arrived after 3 times of you guys rescheduling whereafter I requested cancelation and a refund. Either your same day delivery is a scam and/or maybe you guys are deliberately be sabotaging the delivery because perhaps you don't actually have the stock as advertised on your site. Either way, you guys retain the delivery fee and fail to deliver. Sickening!
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Mar 19, 2024
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Terrible terrible service
Terrible service. First my delivery was late, then when it did arrive more than half the items were missing, even though the status on my order was delivered fully for all the items. It then took a few days for the Superbalist team to get back to me about what was going on, after numerous attempts to get hold of them, making me think that they had taken my money with no intention of giving me the things I had paid for. Eventually they responded to say that they would deliver my items, but again it was delivered with some of the times missing. I have been told I will get a refund, but I have not yet received the refund.
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Apr 14, 2024
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I sent the Jean back because it was a bit big and wanted a smaller size. Firstly I could not opt for the return drop off at a takealot point, the only option was collection from my house, meaning that I had to arrange for someone to be home for the pick up. The replacement Jean was ordered and was suddenly cancelled without anyone notifying why it was cancelled. I had to call the call centre to find out what was happening only to get an apology email and a 10% discount code which I have not used. This was so unprofessional.
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Apr 4, 2024
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Poor communication, as you do not communicate when you will deliver the order.I did an exchange and i was emailed the day they will come to collect and your couriers came before the date you said I must prepare the collection. I have two different exchange and but when they came to deliver the fist order they said said i must swap with the second order which they have not communicated that with me I really need someone to explain to me your process i am so not satisfied.
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Mar 21, 2024
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Service gets worse every year
I pay additional money for fast shopping with a week and a half before I needed it. Due to human error AGAIN (for the 4th time ive ordered from you) I had to make due. The shoes were cheap and handbag was rippign after wearing ti on day 2.
If I had the whole week after I received order I would have returned it all.
Catch a a,ekit;vij4 wake up. This service aint the only once around and is losing a lot of gravity. Trek sokkies op.
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Apr 1, 2024
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Ghost in the machine
I had a great relationship with Superbalist but rover the last several months something has gone awry with their system, my items arrive either 2 sizes too small or it's a totally different garment. My reasons on my exchange request form are totally ignored because the wrong items are exchanged for the exact same wrong items. I tried a number of times with no success so I have given up and am now parting ways with Superbalist.
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Mar 26, 2024
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Five pairs of shoes ordered, two pairs delivered were completely the wrong size. Both pairs I actually really wanted.
One pair of shoes from Aldos, opened the box to find it filled with rodent droppings.
Felt like a colossal waste of time.
Sadly the only part that worked well was the system to return the goods. Wish the same care was taken with what was delivered.
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Apr 8, 2024
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The item I purchased was on special I was charged full price, I sent a screen shot showing the item was still on special, however they said specials are time sensitive. Every single day I check the special is still on and no credit is forthcoming.
I am so very disappointed. The item is not worth R6000 each.
I have received no assistance.
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Apr 7, 2024
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Not good enough service had to wait for my parcel for so long and one item was cancelled without my knowledge and I just decided to cancel the whole order after delivery kept been moved and moved and after I managed to cancel it I got an email saying they couldn’t reach me hence my delivery was cancelled the nerve and the lies sies
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Apr 14, 2024
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By Far One Of The Slowest Delivery That I Have Ever Received And For My Area To Not Be Covered By Next Day Delivery Is Really Bad
I Placed My Order Amd My Items Came Literally The Week Of Eid Only For 1 Of My Items To Be Way To Big And I Couldn't Return It Becahse Than My Next Size Wouldn't Come In Time , Really Disappointed
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Apr 4, 2024
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Customer care is poorly managed and the people there conduct themselves as if they own the place and nobody can tell them nothing. You cannot reason with them at all, they are not patient at all, very arrogant people. The clothes are amazing, delivery always on time and I will continue because of that.
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