superbalist.comReviews:
26,290 reviews in the last 12 months179,754 total reviews
Excellent
Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
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Top negative review
May 27, 2023
Verified review
I logged a complaint on Google play. Never had an issue with Superbalist up until recently. Thede was bugs on the app which then incovenienced me heavily with a return. Superbalist then gave me a discount to make up for this. I used this discount but had to return everything as it didnt fit. So I lost out on the discount. Part of the returns was two jeans which didnt fit and Superbalist said its a 7 day return which I did not see as I know Superbalist has a 30 day return period which is very convenient for me as I travel alot. This particular return, I was travelling and did not have the items with me to return. Superbalist said they cant accept it as its outside the 7 day return period. This was another incovenience for me. I am a tall girl so I always buy two sizes to check which fits. Now I have two jeans that dont fit because Superbalist didnt accept the return. I turned to Zara app now as they have a 30 day return period on discounted items. I put this complaint on Google Play and Superbalist said I must contact customer care. I did not because of my previous experience and when I did contact customer care they did not accept the returns so why bother again .I will now stop using Superbalist due all the incovenience that happened.
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Reviews for superbalist.com
Apr 29, 2024
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Pathetic customer service
Your warehouse staff need to ensure they pack the correct orders.
I received an incorrect order and your customer service was pathetic.
I needed the outfit for a function and no one could assist me in getting my correct order back to me on time. None of the supervisors or managers wanted to chat to me.
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4 days ago
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The longest delivery of stuff in stock?!!!
The delivery took so long I forgot I ordered stuff. This was also the first order I’ve placed in over a year and I get the slowest delivery I’ve ever had. I ordered products on Amazon US on the same day and my international package arrived before my Superbalist order. How is that even possible!?
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11 days ago
Verified review
My order was suppose to delivered on the 30 and now its then7th of a new month and I was told the driver was hijacked . How are they hijacked when they park inside the police station because we don't get our order infront of our doors we have have to walk for an hour to get to the police station
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Apr 22, 2024
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False advertising or
As per image of my order, the running tights have a zip at the back. This is exactly what I want as I am a runner and can put my car keys and mobile inside the pocket. When I received my item - no pocket with zip at the back. I was so sad as this has never happened to me with Superbalist.
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Apr 27, 2024
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I ordered a size 7 all star and got a box written size 7 outside but inside it there was size 8 shoes. I couldn’t even log a return because size 7 was not available anymore and I can’t log a return/exchange without choosing the correct size that I wanted which was no longer available
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2 days ago
Verified review
A Week ago Superbalist damaged my order and just not delivered it, they then rescheduled the delivery to deliver yesterday, they did not come... the courier eventually arrived just now with only 1 chair. Your contact number also does not work.
LET ME KNOW WHERE MY OTHER CHAIR IS.
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Apr 28, 2024
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Used to be amazing but was very disappointed with my recent experience. I called to find out if my order was being dispatched the day before it was expected to arrive because I knew that I would usually get an update. Was assured it was coming. It was only delivered 5 days later.
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Apr 28, 2024
Verified review
I logged a return
At pick up time I got a message that they tried to pick up but couldn’t because no one was here.
That wasn’t true I was here the whole day and so were two more people.
I called to enquire they said they would check and get back to me. Still waiting g
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12 days ago
Verified review
The delivery team initially set to delivery on the 03 of May, change to 26th April and informed me on the same day of the delivery attempt. they some how lost my parcel(gave it to someone else) and the support with give you a run for your money!
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3 days ago
Verified review
You don’t stick to delivery dates and don’t communicate the delays, this inconveniences us as we make plans based on these dates. Secondly it’s happening very often that you don’t honour delivery of all ordered items due to inventory issues.
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11 days ago
Verified review
Exchange takes way too long. It’s unacceptable! Exchange should all happen the same time. Why should I wait for you to come collect the exchange item and then wait again to have other ones delivered? Buying from you is becoming a nightmare.
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May 1, 2024
Verified review
Items disappear on the cart within the 30min of being reserved. Sometimes that you are planning to buy at that time are out of stock but early morning the next day are available again. Which means you have lost on the daily discount.
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May 3, 2024
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Their customer service has fallen off this year. They delivered the wrong size to me FIVE TIMES and they don’t process refunds quickly anymore. Ordering from them gives me anxiety now and they don’t even address these issues.
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3 days ago
Verified review
No package 2 weeks after placing my order
I ordered on the 2nd and today is the 16th, but I haven’t received my package. There’s practically 0 communication from the delivery side & although the consultants have tried to be of assistance, nothing has come of it.
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9 days ago
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Disappointing
My delivery has been ‘out for delivery’ since the 8th today is the 10th. I have no way of contacting courier company.Superbalist “can’t do anything to speed up delivery” .it is inconveniencing and disappointing.
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8 days ago
Verified review
Packaging of the perfume was damaged. I bought this as a gift, couldn't return as there would have been no time to get replacement. Slippers had a pen mark on it. Very faint and small. Again, no time to return.
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May 1, 2024
Verified review
The discount offered does not apply to to all items even if meant for a discount. That's misleading.
Send wrong sizes,, colors, items and the famous one stock error when u get a real bargain
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7 days ago
Verified review
Honor delivering to any destination within RSA , these thing of your couriers of saying they can’t deliver to our address is more like a scam especially being told after we have paid
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May 3, 2024
Verified review
You need to improve your service offering. There is no way that an can’t be changed
Also change the attitude of immediately opting to refund client without finding way to deliver.
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7 days ago
Verified review
Customer support is non existant.
Your customer service is very poor, your agents are clueless, the query mail is useless cause you never get feedback. There's basically zero support for customers on Superbalist.
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