superbalist.comReviews:
25,921 reviews in the last 12 months178,197 total reviews
Excellent
Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
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Top negative review
May 27, 2023
Verified review
I logged a complaint on Google play. Never had an issue with Superbalist up until recently. Thede was bugs on the app which then incovenienced me heavily with a return. Superbalist then gave me a discount to make up for this. I used this discount but had to return everything as it didnt fit. So I lost out on the discount. Part of the returns was two jeans which didnt fit and Superbalist said its a 7 day return which I did not see as I know Superbalist has a 30 day return period which is very convenient for me as I travel alot. This particular return, I was travelling and did not have the items with me to return. Superbalist said they cant accept it as its outside the 7 day return period. This was another incovenience for me. I am a tall girl so I always buy two sizes to check which fits. Now I have two jeans that dont fit because Superbalist didnt accept the return. I turned to Zara app now as they have a 30 day return period on discounted items. I put this complaint on Google Play and Superbalist said I must contact customer care. I did not because of my previous experience and when I did contact customer care they did not accept the returns so why bother again .I will now stop using Superbalist due all the incovenience that happened.
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Reviews for superbalist.com
7 days ago
Verified review
Pathetic customer service
Your warehouse staff need to ensure they pack the correct orders.
I received an incorrect order and your customer service was pathetic.
I needed the outfit for a function and no one could assist me in getting my correct order back to me on time. None of the supervisors or managers wanted to chat to me.
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10 days ago
Verified review
Delivering a wrong product on my last order , the G- STAR RAW 3301 sim fit jeans displayed on your website is not the one i received after doing the purchase, i was disappointed but decided to take the one i received and i didn't return it.I like the discount code that is offered by Superbalist.
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Apr 22, 2024
Verified review
False advertising or
As per image of my order, the running tights have a zip at the back. This is exactly what I want as I am a runner and can put my car keys and mobile inside the pocket. When I received my item - no pocket with zip at the back. I was so sad as this has never happened to me with Superbalist.
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Apr 8, 2024
Verified review
I find that superbalist’s customer service is great.
However, they usually only have very limited sizes (and extremely low stock on those they have) and I have received the wrong item a few times - wrong size in a children’s h&m top and now completely wrong size and item in right box.
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9 days ago
Verified review
I ordered a size 7 all star and got a box written size 7 outside but inside it there was size 8 shoes. I couldn’t even log a return because size 7 was not available anymore and I can’t log a return/exchange without choosing the correct size that I wanted which was no longer available
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8 days ago
Verified review
Used to be amazing but was very disappointed with my recent experience. I called to find out if my order was being dispatched the day before it was expected to arrive because I knew that I would usually get an update. Was assured it was coming. It was only delivered 5 days later.
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Apr 8, 2024
Verified review
I ordered shoes and the order somehow got the size wrong. I picked it up right away and notified them. But it could not be changed and the order had to first be canceled, then a refund given, and then I had to reorder my shoes at the different size.
Not a great user experience.
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Apr 18, 2024
Verified review
Superbalist is very careless with orders. The incorrect orders are sent continuously with no improvements on service.
There is no regard for the customer and the customer has to be constantly inconvenienced. The help desk is even worse with both response times and solutions.
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8 days ago
Verified review
Not a fan of your customer service
The lack of humanness and personal touch from your customer service staff. They respond via standard responses regardless of what you ask. It’s frustrating. They even eventually stop responding altogether. And leave you speaking into the void like you’re mad. It’s quite sad.
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9 days ago
Verified review
I logged a return
At pick up time I got a message that they tried to pick up but couldn’t because no one was here.
That wasn’t true I was here the whole day and so were two more people.
I called to enquire they said they would check and get back to me. Still waiting g
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Apr 15, 2024
Verified review
I ordered a shoe and thr wrong one was delivered. I requested a replacement and the same shoe was sent again. I give up.
Now I have a second return and possibly facing a cost for returning the product.
Also so number to call to speak to a human being!!!!
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Apr 7, 2024
Verified review
The sneaker were so dirty, for R1 700 what was the person packing thinking of when packing these really. I was so disappointed, disgusted and angry but unfortunately couldn't return them because its a struggle to get a nice sneaker in my size. Size 36/ 3.
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Apr 11, 2024
Verified review
Delivery takes too long
The wait between ordering and delivery is too long, especially when compared to other online e-commerce platforms.
Furthermore, I did not receive the item I ordered. I did note this in my correspondence, but I have not been contacted as yet.
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Apr 8, 2024
Verified review
Two items were cancelled due to inventory issues, but I was not informed of this prior to delivery. I could have changed my order or found a replacement. Yes I got a 20% discount voucher as an apology, but a higher one would have been better.
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12 days ago
Verified review
Delivery was seamless, arrived one day earlier, nice first time buy discount of R250, for delivery you have to buy for R500, you price you items at R1 less to basically force you to buy another item to take your total over R500, very clever.
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Apr 11, 2024
Verified review
The should changed their courier it's…
The should change their courier it's annoying paying for something and it gets delivered two weeks later. When payment is needed immediately.Also the payment method of Cash payment should be brought back! It's more convenient for everyone
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5 days ago
Verified review
Items disappear on the cart within the 30min of being reserved. Sometimes that you are planning to buy at that time are out of stock but early morning the next day are available again. Which means you have lost on the daily discount.
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Apr 8, 2024
Verified review
Some items are not true to size, they run small. Especially for bends like Mango and Trendyol.
H&M never has enough sizes. They are always sold out.
Delivery times have increased, deliverY for my latest order food over 6days.
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3 days ago
Verified review
Their customer service has fallen off this year. They delivered the wrong size to me FIVE TIMES and they don’t process refunds quickly anymore. Ordering from them gives me anxiety now and they don’t even address these issues.
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Apr 14, 2024
Verified review
Supebalist admin.
Superbalist never resolved an issue I had. I ordered an item and they send me the wrong size. Upon returning and re ordering the correct size three times, they kept on sending the same size. Complaining emails did not work.
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