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Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
I logged a complaint on Google play. Never had an issue with Superbalist up until recently. Thede was bugs on the app which then incovenienced me heavily with a return. Superbalist then gave me a discount to make up for this. I used this discount but had to return everything as it didnt fit. So I lost out on the discount. Part of the returns was two jeans which didnt fit and Superbalist said its a 7 day return which I did not see as I know Superbalist has a 30 day return period which is very convenient for me as I travel alot. This particular return, I was travelling and did not have the items with me to return. Superbalist said they cant accept it as its outside the 7 day return period. This was another incovenience for me. I am a tall girl so I always buy two sizes to check which fits. Now I have two jeans that dont fit because Superbalist didnt accept the return. I turned to Zara app now as they have a 30 day return period on discounted items. I put this complaint on Google Play and Superbalist said I must contact customer care. I did not because of my previous experience and when I did contact customer care they did not accept the returns so why bother again .I will now stop using Superbalist due all the incovenience that happened.
The discount offered does not apply to to all items even if meant for a discount. That's misleading.
Send wrong sizes,, colors, items and the famous one stock error when u get a real bargain
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2 days ago
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Items disappear on the cart within the 30min of being reserved. Sometimes that you are planning to buy at that time are out of stock but early morning the next day are available again. Which means you have lost on the daily discount.
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2 days ago
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3 days ago
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I placed an order of home accessories, based on the delivery date I waited and waited also ultimately delaying my 8 hour trip to take the items I had purchased. We eventually left without the items I had carefully chosen. When they did arrive I no longer needed it as I had to make alternative arrangements.
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3 days ago
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be honest with sizes on the website and catalogue
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3 days ago
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Deliver complete orders and communicate when you can’t fulfill complete orders. Don’t just deliver and say nothing.
Also your after sales is terrible. I have been waiting for two weeks for my issue to be resolved, all because your call centre staff have to wait for you ‘box’ or whatever it’s called to give feedback. I cannot escalate my query, I’m stuck with the same feedback and reference number that I have been receiving for two weeks. Do better.
Such a same that your service has deteriorated to this level.
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4 days ago
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You never have stuff in stock
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4 days ago
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5 days ago
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Used to be amazing but was very disappointed with my recent experience. I called to find out if my order was being dispatched the day before it was expected to arrive because I knew that I would usually get an update. Was assured it was coming. It was only delivered 5 days later.
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5 days ago
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Prices do not correspond i ended up paying more than the advertised items.One of the items I bought is not the same as the advertised picture, so disappointing.😏
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7 days ago
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7 days ago
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Return process and exception handling is very poor.
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8 days ago
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Used sneakers
We recently spoke about the mishaps with my order.
It was rather unfortunate to have experienced such poor service from Superbalist.
- I attempted to buy a pair of white
sneakers, which was delivered twice with
the wrong size (37)
- I tried a third time and received a pair of
black boots. At that point I returned it for a
refund and not exchange. The boots have
since been collected, yet there's no refund in my wallet.
- Yesterday I checked again, and a size UK6 was available and i bought it, although the
refund was not in my wallet.
The sneaker arrived yesterday, the right size. However they have been worn, clearly.
I took pics for proof. How long must a shoe be worn for the interior to already be brown?
At this stage this kind of service is just not acceptable. How can you send a customer used sneakers. Also I received a R350 on the previous two but this was full price. Why?
I would really appreciate a call on this with a proper remedy and honestly nothing but a huge discount would make up for this massive service deficiency.
Regards.
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8 days ago
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Quality is questionable, Sizing information is not accurate, return policy off putting.
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9 days ago
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The box came damaged and it was for my wedding shoes… very very disappointing.
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9 days ago
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10 days ago
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I was promised a discount since it was my first purchase, I entered the code but the discount didn’t apply
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