superbalist.comReviews:
26,290 reviews in the last 12 months179,754 total reviews
Excellent
Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
Read more
Top negative review
May 27, 2023
Verified review
I logged a complaint on Google play. Never had an issue with Superbalist up until recently. Thede was bugs on the app which then incovenienced me heavily with a return. Superbalist then gave me a discount to make up for this. I used this discount but had to return everything as it didnt fit. So I lost out on the discount. Part of the returns was two jeans which didnt fit and Superbalist said its a 7 day return which I did not see as I know Superbalist has a 30 day return period which is very convenient for me as I travel alot. This particular return, I was travelling and did not have the items with me to return. Superbalist said they cant accept it as its outside the 7 day return period. This was another incovenience for me. I am a tall girl so I always buy two sizes to check which fits. Now I have two jeans that dont fit because Superbalist didnt accept the return. I turned to Zara app now as they have a 30 day return period on discounted items. I put this complaint on Google Play and Superbalist said I must contact customer care. I did not because of my previous experience and when I did contact customer care they did not accept the returns so why bother again .I will now stop using Superbalist due all the incovenience that happened.
Read more
Reviews for superbalist.com
Apr 27, 2024
Verified review
I like that you can be trusted, you deliver exactly what a person orders and you're fast to deliver.
..what I don't like is that you take time to process a refund of someone, I mean when they order you take the money immediately but when you have to pay it back It takes days.!
Report review
Apr 30, 2024
Verified review
It was a very pleasant hassle-free experience.
I am so happy with my experience and what i purchased.
I was afraid what i bought would be a fake product because of rumors that Sup
erbalist sometimes sell fake stuff, but i managed to authenticate it and it is real.
Report review
Apr 22, 2024
Verified review
Best quality I have seen in a long time.
I’ve always wanted Hertex Haus bedding but they are so expensive. Luckily with the Superbalist discount I could finally buy it and this colour is gorgeous for Winter. It creates such a nice warm and cozy feeling in the room. Superbalist never fails to deliver in time.
Report review
4 days ago
Verified review
Dear @Team Superbalist
I like the variety of shops to choose from when shopping, efficiency of processing orders and communication when tracking items. When a product has been added to wishlist cart you are able respond as it is available.
Keep up the good work
Report review
May 3, 2024
Verified review
Easy to order online. They clearly specify what is available and not (in terms of sizes). Many products are discounted quite nicely. Placing and order, and tracking it very easy. Delivered within specified time. Option to collect goods at Takelot pick-up points.
Report review
Apr 26, 2024
Verified review
I totally love the online stores offering.
When it comes to furniture items that need assembling, please give options on whether we need it delivered in pieces or assembled (even if its at a cost).
Please include as well two screw drivers in the box.
Report review
10 days ago
Verified review
There was a delay in the delivery of my items which was not communicated. However when I asked for an update customer service was quick to reply and helpful in supplying the information I had requested. The items where then also delivered as scheduled.
Report review
10 days ago
Verified review
Quick and easy
Quick, efficient and trustworthy process. The goods were delivered on time and on the date I was given which was great. The quality of the products is amazing I’m just glad I had the good sense to go a size up on the shoe but other than that I’m happy.
Report review
10 days ago
Verified review
Perfect shopping experience from browsing to checkout. Can't flaw it at all. Only issue is I have received items that are slightly, not damaged, but one can see they have been sitting in the warehouse for quite a while. Hence it doesn't look brand new.
Report review
11 days ago
Verified review
Your services are usually impeccable
your services are usually impeccable. at times the quality in person is not what has been shown on the pic. i ordered a mixing bowl and its tiny. but in general i love your store and experience. i recently ordered a coat for myself and its beautiful.
Report review
Apr 21, 2024
Verified review
I made 2 purchases from superbalist.com and they were faster I like the way they communicate with regards to the shipment of goods so you won't panic because you will know at what stage of shipment your package is and even the products quality is top
Report review
3 days ago
Verified review
I enjoyed shopping at Superbalist. The shopping and payment processes were easy. All the clothes I bought were the perfect size, and I can't wait to shop there again. The delivery was also smooth; my clothes arrived on the expected delivery date.
Report review
May 2, 2024
Verified review
I'm incredibly impressed with the delivery service provided by Superbalist! My package arrived right on time and in perfect condition. Thank you for your efficient and reliable service - I'll definitely be shopping with you again in the future!
Report review
12 days ago
Verified review
Great value for money
Got exactly what I ordered, the clothes fit extremely well, great value for you money and the addition discounts (what motivated me to order) *chef's kiss*
My only problem is that the tip of the lip stainer applicator broke and I can use it.
Report review
6 days ago
Verified review
They Kept my cart
I loved that I took some days to finish my order and they kept my cart for me. I noticed that sizes were being taken and my sizes were finished but they kept my cart safe. I loved that!! And the shoes came a day earlier, in great condition.
Report review
Apr 24, 2024
Verified review
Satisfied with the products
Honestly the products were good and high quality. I am definitely going to continue buying from Superbalist from now on . Iam satisfied with the products and service also my delivery arrived on time. I would suggest it to other people
Report review
PB
Petro-Ann B.
Cape Town
5 days ago
Verified review
I thought that the service and quality was excellent. The only reason it is 4 stars and not 5 is due to the packaging. I ordered a dress and a few make up items. It was packaged in 3 different boxes! Not friendly to the environment.
Report review
7 days ago
Verified review
Quality of goods were very excellent.
The sleep set was received in wrong size instead of size 10 I received a size 6. But I could gift someone else with the set, as I didn't choose the return option which is always available.
Report review
Apr 29, 2024
Verified review
The ordering as well as the return process is easy.
I like the big variety of clothing and brands. Good quality.
I do not like fast fashion and believe in sustainability and will therefore never support those online websites.
Report review
Apr 22, 2024
Verified review
I love the seamless ordering and payment process to me getting my delivery on time and sometimes even before the delivery date the exchange process as well when items are not what we ordered or don’t fit I just love the app 🥰
Report review