superbalist.comReviews:
26,662 reviews in the last 12 months180,731 total reviews
Excellent
Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
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Top negative review
Nov 12, 2023
Verified review
Delivery was late. Seems like it was only attended to once I contacted you guys to complain.
Then I was told that one of my items was not available even though the app showed that it was.
You guys sent me a 20% discount which was not much less than the discount I would have received on the dress and now the dress in my size is sold out.
Very bad service. This has happened before and I've overlooked it but this problem doesn't seem to be addressed. I've also noticed other customers complaining about the same thing. So not impressed
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Reviews for superbalist.com
Apr 29, 2024
Verified review
The ordering as well as the return process is easy.
I like the big variety of clothing and brands. Good quality.
I do not like fast fashion and believe in sustainability and will therefore never support those online websites.
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May 10, 2024
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The APP is the most friendliest to use. I literally now only shop from this App! You have great, value for money deals and I couldn’t be more grateful! Don’t EVER change, I beg o! You are the mall I’ve always longed for ❤️
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Apr 30, 2024
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Superbalist has great clothes and they're super efficient. I ordered a cool t-shirt and I was anxious as to how it would come out when I got it but everything was just great. Honestly have no complaints. They're superb.
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6 days ago
Verified review
I love the clothes and variety they have on offer as well as pricing...just in some cases they do not have all sizes to what one wants to purchase. But that is understandable, as the site is not only for 1 customer.
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6 days ago
Verified review
This was my 2nd time ordering off Superbalist my order arrived within 24hrs whic was totally unexpected.
Communication was constant but not too much and keep me in the loop at all times of my order and delivery.
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8 days ago
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I like the time that they say the delivery will arrive it's a good. We could normally call a person when u are about to arrive the place so the customer can call the person maybe who going to receive the order.
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3 days ago
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Never had any problems, products get delivered quickly and efficiently. There are many pickup points available which makes ordering online a lot easier. Products are always what I ordered and very good quality.
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May 6, 2024
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Delivery times and collection of return goods are great. Variety of clothing and regular discounts is very good. Stocks that run low and not always replenished not having my size available is a little annoying.
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May 4, 2024
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I am able to track my order in the few steps with app or online. I think there must be form to sgn or do a signature electronically that I have received my parcels and comment about the condition of the parcel
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9 days ago
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Marie slippers
Very professional! Goods are always packed beautifully and the quality is always top class. These slippers fit perfectly and they have non- slip rubber soles, which makes them sturdy as well as comfortable.
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May 12, 2024
Verified review
Amazing and convenient.
I love superbalist. From the moment I shop to the moment my items arrive, everything is made convenient. I can also find all the brands I love and be put on new South African brands I normally wouldn't see.
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6 days ago
Verified review
Superbalist is my go-to store!
I love how quickly you deliver to Durban.
And even doing returns are super easy. So I’m never hesitant to buy something I love.
Also love the variety of products that are offered and the special deals.
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13 days ago
Verified review
We ordered shoes twice now and needed a different size. Service was excellent. They collected the shoes and delivered the new size within a few days. So easy and pleasant to have such efficient service.
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9 days ago
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Service was brilliant and delivery super fast! Keep up the fantastic work! You make shopping impeccable especially for individuals with a fast paced lifestyle who need the efficiency of online shopping!
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12 days ago
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Great deals at an affordable price and delivery didn’t take so long I was impressed with how quickly I got my package I would recommend the clothes from H&M should reflect those we can get in the store
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9 days ago
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I think superbalist is great as is but
I think superbalist is great as is, however there could be more shop varieties added in the future. A virtual try on being added to the superbalist app would also definitely help with avoiding returns
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May 5, 2024
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I ordered a sweater which was bigger than I thought. Instead of them waiting for the return before the smaller swapout is done they delivered the swapout when collecting the sweater. Excellent service
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May 3, 2024
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I wanted to exchange my order with another item but the system of the returns only allows the exchange of the same item. I wish the system can allow for the exchange with the different item,
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May 7, 2024
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All the products that I bought from are of a good quality and didn't take longer than 4days to receive ,thanks for that and I no longer to move around town looking for shoes to buy.
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13 days ago
Verified review
I have been satisfied with all my orders, communication is proper and packaging is top notch. One of the few trusted online retailers I can order from without stressing about being scammed.
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