superbalist.comReviews:
25,917 reviews in the last 12 months178,084 total reviews
Excellent
Top positive review
Sep 14, 2023
Verified review
I love that Superbalist offers next day delivery (in main city hubs), this was an absolute saving grace for me as I had a last minute event dress disaster that with the next day delivery was completely solved. The returns process is also fantastic and I have never had an issue. The variety and range is great for so many occasions and preferences. Amazing clothing as well as home goods. I love that some of the brands include the size of the model which really helps in deciding which size to take as well as the size finder. My only suggestion is that as a user I have no idea how to leave a review of items though, and I’m sure I’m not alone as many items don’t have reviews.
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Top negative review
May 27, 2023
Verified review
I logged a complaint on Google play. Never had an issue with Superbalist up until recently. Thede was bugs on the app which then incovenienced me heavily with a return. Superbalist then gave me a discount to make up for this. I used this discount but had to return everything as it didnt fit. So I lost out on the discount. Part of the returns was two jeans which didnt fit and Superbalist said its a 7 day return which I did not see as I know Superbalist has a 30 day return period which is very convenient for me as I travel alot. This particular return, I was travelling and did not have the items with me to return. Superbalist said they cant accept it as its outside the 7 day return period. This was another incovenience for me. I am a tall girl so I always buy two sizes to check which fits. Now I have two jeans that dont fit because Superbalist didnt accept the return. I turned to Zara app now as they have a 30 day return period on discounted items. I put this complaint on Google Play and Superbalist said I must contact customer care. I did not because of my previous experience and when I did contact customer care they did not accept the returns so why bother again .I will now stop using Superbalist due all the incovenience that happened.
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Reviews for superbalist.com
Apr 21, 2024
Verified review
I made 2 purchases from superbalist.com and they were faster I like the way they communicate with regards to the shipment of goods so you won't panic because you will know at what stage of shipment your package is and even the products quality is top
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Apr 5, 2024
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My first purchase ever and I’m happy so far. Everything is just what I ordered. No damages no fuss just a clean delivery. The drivers even helped me assemble my sofa. The shoes are my most favourite item right now. I’m gon be ordering soon. Thank you
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3 days ago
Verified review
I'm incredibly impressed with the delivery service provided by Superbalist! My package arrived right on time and in perfect condition. Thank you for your efficient and reliable service - I'll definitely be shopping with you again in the future!
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Apr 4, 2024
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Timely delivery and constant update
Speedy delivery of goods! I was lucky to order today (in the evening even) and delivery was the following day even when they said it would take place a day or two after. And the dress fits and suits me perfectly. Good quality. Keep it up.
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Apr 8, 2024
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I love the comfort and Fit of the time,I just have quality control issue. Is it good quality?I always buy from superbalist but I always have the same problem everytime I get my items,of which is the questionable quality I always receive
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11 days ago
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Satisfied with the products
Honestly the products were good and high quality. I am definitely going to continue buying from Superbalist from now on . Iam satisfied with the products and service also my delivery arrived on time. I would suggest it to other people
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Apr 12, 2024
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Quick, easy and very efficient. It was my first purchase online and what a great experience. The only issue was i received a messages from Ebucks which advised me i have R1500 Superbalist voucher but i could only purchase for R1000.
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Apr 6, 2024
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I like the way you flow with the fashion and style, so possibly i wish you could try to improve your determination and commitment when it comes to packaging because you guys always create mistakes of delivering wrong products.
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6 days ago
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The ordering as well as the return process is easy.
I like the big variety of clothing and brands. Good quality.
I do not like fast fashion and believe in sustainability and will therefore never support those online websites.
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12 days ago
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I love the seamless ordering and payment process to me getting my delivery on time and sometimes even before the delivery date the exchange process as well when items are not what we ordered or don’t fit I just love the app 🥰
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Apr 4, 2024
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Delivery was swift. Ordered two items, a suit jacket and a corduroy overshirt. Happy with the suit jacket because the fit is perfect, but not so happy with the overshirt because it's a bit brighter than i thought it would be.
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Apr 4, 2024
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Always a pleasure with superbalist
Good discounts
Quick delivery
Excellent after sales service
Just found Nine West Team to b a bit unprofessional
Crocs has different fits. Would like that to be featured in the product info
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Apr 8, 2024
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Quick and friendly delivery.
Excellent picked items of clothing it could be better tiny bit oh and more coats like actual coats.
LUV products could come back, it was amazing worked wonders for me.
Superbalist is great
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Apr 10, 2024
Verified review
I don’t have any difficulties with my size and the delivery, return are quicker as a speed of light.
The most international brands that I like become easy because of superbalist. So what else ? This is the of the best .
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Apr 9, 2024
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I was really impressed with the service received. My order was delivered earlier than expected and when I requested a return the parcel was collected the next day without any problems. Thumbs up from a happy customer :-)
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12 days ago
Verified review
Delivery is always timely and quick. Never had a quality issues with anything ordered from them. Returns regarding size issues are also very easy to facilitate. I absolutely love the availability of different brands.
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9 days ago
Verified review
It's true size, good quality and it delivery does not take time. I would like to give my greatest thanks to the guy who delivered my parcel he was exceptional.he was very understanding and he communicated very well
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9 days ago
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Best online service ever. Quick, sufficient and reliable. Please update or add more delivery towns. I always have to make use of my neighboring town's address for delivery, because you do not deliver in my town.
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Apr 9, 2024
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Allways super easy and user friendly to interact with. Their returns process and policies are simple and effective. I've had hiccups in the past however, their response has allways been professionall.
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Apr 12, 2024
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Really enjoy shopping on this platform. Happy to have superbalist when trying to avoid shopping from Temu and Shein. Quality and always excellent service. Will most probably never stop shopping here.
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