Euroflorist.at/en

Reviews:

Hello, Thank you for ordering and or sharing your review. We are deeply sorry to not have met your expectations concerning the delivered flowers. Kindly note, that the pictures you can find on our website are example pictures. The delivered flower arrangements can differ from those example pictures in appearance and amount of flowers, depending on the season and inventory of the local florist. If a certain flower is not available, it is replaced by a flower with similar colour and shape. The local florists are always delivering arrangements that look as much as possible like the example picture online, and at all times match the flower value paid. Since the floristic is a craft in which every florist incorporates their own creativity, every flower arrangement is unique. Warm regards, Customer Service Team Euroflorist

Dear customer, Thank you for sharing your review. We are sorry that we could not meet your expectations. Our florist called several times both phone numbers and unfortunately none was available. He tried to deliver but also none opened then door. That is why we asked you to pick up the flowers.After consultation with the florist, the bouquet was picked up. Thank you very much and have a nice day! Best regards, Customer Service Team Euroflorist

Sehr geehrte/r Stephen, Danke für Ihre Bestellung und das Teilen Ihrer Bewertung. Es tut uns sehr leid mit den gelieferten Blumen nicht Ihren Erwartungen entsprochen zu haben. Bitte beachten Sie, dass es sich bei den im Webshop abgebildeten Produkten um Beispiele handelt. Die ausgelieferten Sträuße können im Aussehen und in der Anzahl der Blumen, je nach Saison und Region, von den abgebildeten Webshop-Produkten abweichen. Sollte eine bestimmte Blume nicht vorrätig sein, wird diese durch eine ähnliche Blume in Form und Farbe ersetzt. Die Floristen liefern die Sträuße immer so ähnlich wie möglich und dem Warenwert entsprechend. Da es sich bei der Floristik um ein Handwerk handelt, in dem jeder Florist zum Teil seine eigene Kreativität mit einfließen lässt, ist jeder Strauß ein Unikat. Herzliche Grüße, Kundenservice Team Euroflorist

Thank you so much for your order and for quickly reviewing it. We hope to be of service again in future.

Hallo, Vielen Dank für Ihre Bestellung und Ihr Feedback. Wir bedauern sehr zu hören, dass Sie mit unserem Service nicht zufrieden sind. Da uns Ihre Zufriedenheit extrem wichtig ist, wären wir Ihnen sehr dankbar, wenn Sie uns eine Email an info@euroflorist.de zukommen lassen könnten und auch bitte die Rechnungsnummer schicken, damit wir Ihrer Reklamation umgehend nachgehen können. Wir werden uns nach dem Erhalt der Email so schnell wie möglich wieder mit Ihnen in Verbindung setzen. Für jegliche entstandenen Unannehmlichkeiten möchten wir uns in aller Form entschuldigen und hoffen von Ihnen zu hören. Herzliche Grüße Kundenservice Euroflorist

Thank you for ordering and or sharing your review. We are deeply sorry to not have met your expectations concerning the delivered flowers. Kindly note, that the pictures you can find on our website are example pictures. The delivered flower arrangements can differ from those example pictures in appearance and amount of flowers, depending on the season and inventory of the local florist. If a certain flower is not available, it is replaced by a flower with a similar colour and shape. The local florists are always delivering arrangements that look as much as possible like the example picture online, and at all times match the flower value paid. Since floristic is a craft in which every florist incorporates their own creativity, every flower arrangement is unique. Being sorry to have fallen short of your expectations we kindly ask you to share pictures of the delivered flowers via email to info@euroflorist.de so we can follow up on this matter. Please be assured that we are taking your complaint very seriously and will be contacting you again as soon as we have reviewed the case. Thank you for your patience.

Danke für Ihre Bestellung und das Teilen Ihrer Bewertung. Dass Ihr Blumengruß nicht am gewünschten Lieferdatum ankam tut uns sehr leid. Unser Kundenservice steht bereits mit Ihnen in Kontakt um eine passende Lösung zu finden, vielen Dank für Ihre Geduld.

Dear Yassmin, Thank you for using our service and for sharing your experience. We highly regret to read that the delivered flowers fell short of your expectations. We are saddened to read that you were not satisfied with the delivered flowers. Our apologies for the caused disappointment, the florists are always trying to meet the appearance of the example pictures in our webshop, however, they have to consider their flower availability and daily price of the flowers. We thank you for understanding. High quality of the bouquets our florists is extremely important to us, hence, we would very much appreciate if you could send a picture of the said flowers to info@euroflorist.de so we can follow up on your complaint. After receiving the pictures, we will contact you again as quick as possible. For any caused inconveniences we deeply want to apologize and hope to hear from you soon. Warm regards, Customer Service Team Euroflorist

Thank you for ordering with us and for your review. We are very sorry to read that your flowers did not arrived at the desired delivery date. Your disappointment is understandable and we regret the situation you have found yourself in. Please note, that you have chosen a product that is being send via DHL (mail service), as stated on our website. Unfortunately, no delivery date can be confirmed with a DHL order as the delivery date can always differ by 1 or 3 business days. In order to prevent disappointments, we do mention this on different stages of the ordering process. We can only guarantee a delivery date when choosing a product that is being delivered by one of our local florists. Please be assured that we very much regret that you were not aware of this and apologize for any experienced inconveniences. Thank you for your understanding.

Vielen Dank für Ihre Bestellung und Ihr Feedback. Wir bedauern sehr zu hören, dass die gelieferten Blumen nicht Ihren Erwartungen entsprachen. Da uns eine hohe Qualität der Sträuße unserer Floristen extrem wichtig ist, wären wir Ihnen sehr dankbar, wenn Sie uns ein Bild von besagtem Strauß via Email an info@euroflorist.de zukommen lassen könnten damit wir Ihrer Reklamation umgehend nachgehen können. Wir werden uns nach dem Erhalt der Bilder so schnell wie möglich wieder mit Ihnen in Verbindung setzen. Für jegliche entstandenen Unannehmlichkeiten möchten wir uns in aller Form entschuldigen und hoffen von Ihnen zu hören.

Thank you for your order and for sharing your review. We are very sorry that your flower greeting did not arrive on the requested delivery date. Our customer service is already in contact with you to find a suitable solution, thank you for your patience.

Hello, Thank you for your order and your feedback. We are very sorry to hear that you are not happy with our service. Since your satisfaction is extremely important to us, we would be very grateful if you could send us an email to info@euroflorist.de and also please send the invoice number so that we can investigate your complaint immediately. We will get back to you as soon as possible after receiving the email. We sincerely apologize for any inconvenience caused and hope to hear from you. Warm regards Euroflorist Customer Service

Dear customer, Thank you for ordering and or sharing your review. We regret to read about the inconveniences regarding your order. Our customer service already got in contact with you to find a satisfactory solution, but your emailaddress is wrong and the emails have not been delivered. Please contact us via phoen or via email so we can help you further. Thank you for your patience. Warm regards, Customer Service Team Euroflorist

Hello, Thank you for using our service and your feedback. Please be assured that we are deeply sorry to hear that you have been experiencing inconveniences regarding your flower order via DHL (mail service). We totally understand your irritation that the order has not arrived and regret the disappointment it has caused. Kindly note that we will contact you immediately and offer you a for you satisfactory solution to this matter. Once again, our sincere apologies for the discomfort you experienced in this situation. Warm regards, Customer Service Team Euroflorist

Hello, Thank you for your feedback. We are deeply sorry not to be able to offer a flower delivery to your desired place at this moment. In order to prevent situations like this from happening in future we are constantly working on enhancing our delivery network – with unchanged high quality. We hope to manage to also deliver in this region as soon as possible and very much regret not to have helped you to send flowers this time. Thank you for understanding. Warm regards, Customer Service Team Euroflorist

Thank you for your order and your feedback. We deeply regret to hear that the delivered flowers did not meet your expectations. Please be assured that the quality of flowers delivered by our florists is extremely important for us, hence, we would highly appreciate if you could share a picture of the flowers so we can follow up on this. The email address is info@euroflorist.de. Please take our apologies for any caused inconveniences and disappointment, certainly, we will further assist you as quickly as possible once we received the picture. We hope to hear from you soon.