nordicnest.comReviews:
2,353 reviews in the last 12 months9,621 total reviews
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
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I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Jan 7, 2024
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Jan 5, 2024
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Jan 5, 2024
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Jan 5, 2024
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Jan 5, 2024
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Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Nov 3, 2023
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Lovely coffee table but delivery problems
I am very happy with the product and the ordering procedure. However, the delivery service by UPS was poor. My coffee table did not arrive on the scheduled day of delivery. At 8pm that day it was rescheduled for the following day between 11am and 3pm. It arrived just before 6pm. I would pay extra for a premium delivery service and I think you should offer that service for customers who prefer it.
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Dec 8, 2023
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The crockery is lovely quality but...
The crockery is lovely quality, but the whole delivery experience was an absolute disaster, the first order has never been dispatched even thought we received an email saying it was, and after waiting for over a month we emailed and they said it has never been dispatched so we had to wait another 2 weeks for it to arrive.
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Dec 29, 2023
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Nordic Nest- Eva Trio butter dish…
Nordic Nest were the only retailers who stocked the Eva Trio butter dish I wanted. Unfortunately the first dish delivered was faulty and broke in use. Nordic Nest replaced the dish without hesitation although the whole process took quite a long time.
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May 5, 2023
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Good selection of items and fair prices. Delivery was fast, but it’s upsetting that I had to pay for return postage from the U.K. which cost me £110 for 2 lamps. Another brilliant outcome of Brexit no doubt. I’d appreciate it if Nordic Nest made it more clear when ordering that return postage was customer’s responsibility, instead of it being hidden in the small print.
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Answer by nordicnest.com
May 6, 2023
Dear Customer, thank you for your feedback.
We are happy to hear you are satisfied with our selection and prices, however we are sorry to hear about this issue. The information regarding returns from the United Kingdom can be found on our website in our Return Policy. Our apologies if it feels this was not clear.
Unfortunately, at the moment, we do not have a return option for the United Kingdom, due to Brexit. We are of course, constantly working on finding a solution for this to facilitate returns for our esteemed customers. You are of course, always welcome to contact us if you have any questions or need any assistance.
Best regards,
The Nordic Nest Team
May 5, 2023
Verified review
Best overall source for Scandinavian design
Absolutely rely on Nordic Nest for my house. Love the very large selection of goods perfectly "curated" to my taste. Good delivery.
But how I wish they would show ONE picture of an item with little insets of other colorways!! Searching takes forever because each color of every thing gets a separate entry when you hit Search.
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Dec 4, 2023
Verified review
I liked the wide variety of products.
I didn't enjoy how poorly packed they were. For example a large metal wire basket was in a simple plastic back, which was half open. This basket and a glass vase were put together in a large box without anything that kept them safely in place.
And orders take forever to arrive!
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Dec 29, 2023
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Nice stuff but expensive
Many items have a shipping charge of £9 to Uk and even if you are purchasing several items the £9 charge is per item so this adds to the cost.
I like the design and choice of items but this additional charge puts me off. They do send items promptly but return policy makes returning heavy items prohibitive for me.
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Jul 22, 2023
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Beautiful Design
I got a teapot and a tray and I absolutely love both. The teapot keeps hot for ages and is just lovely to look at. I love the design of the tray but at the huge price ticket I didn't expect the wood to be untreated and so it shows water stains and rings from anything wet that has been placed on it.
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Dec 8, 2023
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Worth the wait
Ordered in “in stock” item which was subsequently not in stock and so was delayed by 3 weeks. Luckily I wasn’t in a rush and they did at least keep me updated. Item arrived well packaged and exactly as stated. It is very beautiful so overall I am happy with the experience and would buy again.
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May 12, 2023
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The material I ordered is lovely and perfect! My only quibble is that it seemed to take a very long time to get to the states. I've ordered things from Europe, and they have taken much less time. Other than that, everything is great and I will likely visit your website again.
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Jun 30, 2023
Verified review
They have Luxuery European design goods. I like their selection. Shipping cost to is bit pricey since I’m so used to free shipping. And shipping time is not so quick. But I understand it’s from the other side of ocean. I will order again if I find a good deal on nice products.
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Sep 22, 2023
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Nice range of products, I enjoy browsing the site but the returns process sucks for customers in the UK. I'll always see if other retailers have the same product, even if I have to pay a little more it's worth it to avoid the hassle of incredibly slow and expensive returns.
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Nov 3, 2023
Verified review
Product took about 5 weeks long than they initially stated to arrive and when it did arrive the table had a slight crack in it. I was initially really disappointed but they fully refunded me and allowed me to keep the table
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May 26, 2023
Verified review
Beautiful selection of brands and items
Everything arrived well packed and I’m happy that Nordic Nest ships all Scandinavian brands to USA. It only takes rather long time for goods to arrive (5weeks), when it only took a few days compared to their competitor.
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