nordicnest.comReviews

I ordered some Christmas presents, some advent candles, an a table cloth in September. After a month had passed with no commuication from Nordic Nest and no packages arriving, I contacted customer service. A few days later they got back to me and said that one of the items was backordered, they could refund me for it, and ship the rest of the dozen items immediately. Great. Well, not great, but at least things were moving forward and it was still only Halloween. Weeks go by...again. I received one package in the mail with one of the dozen items ordered, and the packing list showed that a few other things were supposed to be there as well. Waited...again...NOTHING. Contacted customer service AGAIN, telling them I'd only received a shipping email with no tracking number. The customer service representative had zero solutions for me...apologised that this was happening, but totally ignorant as to what could be going on...she says they have no way of tracing the package, so hopefully my order just arrives at some point like the other package did...she says this is not normal...etc etc. No solutions, no problem solving, no compensation, nothing. But then, she *finally* sends me a tracking number. Here's the thing. I look at the tracking information, and the shipping WASN'T EVEN INITIATED ON THEIR END until the DAY THEY RECEIVED MY LATEST EMAIL IN LATE NOVEMBER. The package wasn't lost in transit, it had never even been sent. That is the same thing that happened when I contacted customer service the first time...a flurry of communication, the shipment INITIATED only after weeks went by and I contacted to inquire and express concern. So sketchy! So basically, Nordic Nest has a lovely looking website but on the fulfillment end, this company does not behave like a legitimate business. I haven't even checked my bank account to see if they refunded what they said they would, I'll have to follow up on that as well because I don't trust anything they say at this point. And now I can see via tracking number that there is a package sitting in Frankfurt, Germany waiting to be loaded on a plane for transport to the USA, where it has been sitting since Nov 24th. Of course, there is no way for me to know what that package contains, I fully expect that it will only contain another one or two of the DOZEN items ordered. And whenever it arrives, if it ever does, it will be FAR too late for Christmas presents, let alone advent candles as today is Nov 29th. This was not a Covid era supply chain issue. At best, this is just poor business practices and incompetence. At worst, it's fraud. Hard to know, given how things have gone and continue to go with this company. All I know is that I paid them hundreds of dollars in September for lots of things, I didn't hear a peep from them or receive anything for over a month and after 2+ months, I still have only one item of a dozen in my possession (it's lovely) and they still have my money with no explanation or plan to resolve the "issue". Who has time for this? And at what point do I just go to my credit card company, report fraud, and try to recoup some of the money I've already lost? Buyer beware.