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Review summary
Customers frequently praise the high quality, beautiful design, and durability of the products. The customer service is widely described as responsive, friendly, and efficient, with staff commended for resolving issues and going the extra mile. Most reviewers highlight fast, reliable delivery and helpful order updates. Packaging is regularly noted as careful, attractive, and protective. Shoppers also appreciate the unique and wide selection of Nordic and Scandinavian products, with many items not available elsewhere. Pricing is generally considered competitive and reasonable, with good value and occasional great sales. Issue resolution and returns are generally handled efficiently and fairly. Some customers mention occasional inconsistencies or defects in products. A few report slow or difficult communication with customer service. While most deliveries are prompt, some experience delays, especially for international orders or when items are out of stock. A handful of customers received damaged items or felt the outer packaging could be improved. Some feel that delivery or return costs are high, and a few express dissatisfaction with return processes or difficulties when problems arise.
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How Trusted Shops prevents fake reviewsReviewsnordicnest.com
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Verified
Excellence at Every Level
Excellence at every level. My continuous purchases of Stoff Nagel candle holders, Ester & Erik candles, Solstikan matches ,Fia decanters etc...are a testament to my admiration for Nordic Nest.
The customer service, deliveries, I reside in the UK, are all effortless and professional.
The little bird "Logo" is just adorable.
A perfect destination for all my Xmas gifts.
Bea Blanco (Kassandra)
Bea Blanco (Kasandra)
Verified
I Love Browsing and Shopping at Nordic Nest
Nordic Nest offers a wonderful selection of products. My orders arrived carefully packaged. On one occasion, one of the plates in a set was broken in transit, even though it was packed in the middle of the box. Communication was quick and efficient, and Nordic Nest sent me an entirely new set—not just one replacement plate, but all four! I am extremely satisfied and will happily shop with them again.
Verified
Was happy with the communication. One item I ordered was not in stock for quite a few weeks. They kept me updated on that, and gave me options. I didn’t need it ‘til Christmas because it was a gift. Glad they didn’t just leave me hanging, wondering what was going on. I’ve now received the package and love all my items. Thank you Nordic Nest!
Verified
I love Nordic Nest!!! I've always been so happy with the service from this store. They usually have a great range of beautiful products at reasonable prices, great sale discounts and typically very efficient delivery times. When things haven't gone exactly to plan, the staff have always been helpful and go out of their way to make amends. I rate this store very highly.
Verified
Dealing with Nordic Nest was fine but not 100% happy with product.
Dealing with Nordic Nest was fine. I did find a change in the product from my previous purchase which was the quality of the glass. I broke one of my red wine classes and ordered a replacement [2 per box] but I found the new ones didn't have that ping sound of crystal which was present in the first order [2x2]. I still have 2 unused and tested this on them and found they were high in crystal but not the new ones. It's possible that the first glasses were rather delicate because I broke one whilst washing it by hand. Hence the 3 stars because I wasn't completely happy. So as I break my glasses over time I will probs buy a different design. Nordic Nest themselves are absolutely fine and I'd be happy to recommend them as an online retailer.
Reply from nordicnest.com
Dear Customer, Thank you for your feedback.
We appreciate you taking the time to share your experience with both our service and the product. We are sorry to hear that the new glasses did not fully meet your expectations compared to your previous purchase. We understand that differences in quality or feel between purchases can be disappointing, especially when you were happy with the original set.
We are glad to hear that your experience with Nordic Nest as a retailer has been positive, and we truly appreciate your recommendation. Your feedback about the glasses is valuable and helps us continue improving our customer experience.
Wishing you a lovely day!
Best Regards,
Carla, Nordic Nest
Verified
Excellent shopping experience
Shopping was simple and straightforward, and the website was easy to use. The delivery was fast, and everything arrived well packaged and in perfect condition. I'm very happy with the products – they are exactly as described and of excellent quality. Overall, a great shopping experience, and I would definitely order from Nordic Nest again.
Verified
I like products and quality. Like attention to delivery of products.
Description of products not all is in English or full description not available. Also sale changes suddenly from product to product not easy to follow up. Disappointing when suddenly product disappeared from sale but rest of them are still on sale.
Verified
Excellent Poducts and Customer Care
Excellent products. I am more than delighted with the quality of my Stoff Nagel candle holders...they have become an obsession! Other items purchased are truly beautiful and of the highest standards. Fast deliveries. Cute little black birds, love the logo. Thank you Bea Blanco
Verified
I'm a returning customer and I certainly can recommend Nordic Nest!
Beautiful brands, friendly customer service and most important great prices.
Okay, some articles have quite long delivery time although you can choose to send the stock items immediately. Therefore I rate them with 5 stars❤️
Verified
Great choice of products. Good quality blending modern stylish design and functionality and very accurately presented on the website. Really like that I can save my favourites too. Quick and smooth delivery. All around very happy with every thing I have purchased so far!
Verified
Shipping from Europe to the UK Since Brexit
Since Brexit, it's difficult to find retailers in Europe that will ship to the UK. In addition to Nordic Nest providing this, it also stocks many of the items I love which is great. The other good point is that Nordic Nest has good prices and great sales. I continually find what I want here. Please don't stop supplying to us in the UK. Thank you.
Verified
great customer service
Nordic Nest were very kind when the item I had ordered did not arrive in time for the birthday it was purchased for (on behalf of an autistic relative). The courier company could not have cared less but Nordic Nest were supportive and understanding. Great customer service.
Verified
Nordic Nest honors its prices across websites
I recently purchased kitchenware from Nordic Nest. There was a discrepancy in price depending on which country website I consulted. Nordic Nest honoured the lower price. Better yet would be for all prices in Europe to be uniform.
Verified
One good and one bad product
This is tricky. I bought two items - a wall cabinet and bath mat. The wall cabinet is lovely and I woul have given it five stars though it was a bit pricey and the rawl plugs and screws supplied were no good - i had to use much stronger ones or risk it coming off the wall! The bath mat is sadly lacking... it was very pricey for a bathmat but I bought it cause it was the only one I could find that matched my bathroom walls. However it has marks on it, and tufts missing and certainly isn't worth the money
Reply from nordicnest.com
Dear Customer, Thank you for your feedback.
We appreciate you taking the time to share your experience with both products. We are happy to hear that you are pleased with the wall cabinet, while we are sorry that the bath mat did not meet your expectations.
If you believe there is an issue with the product, you are welcome to register a claim here: https://www.nordicnest.com/customer-service/returns/
Your feedback is important to us and helps us continue improving our products and service.
Wishing you a lovely day!
Best Regards, Carla, Nordic Nest
Verified
Superb salt and pepper grinders.
Great gadgets, really well made and easy to use. Ordering was straight forward. Could be a little bit more contact between ordering and sending out for delivery as it was a couple of weeks, but otherwise well packaged and easy to track once sent.
Would definitely use them again.
Verified
Always pleased with my orders
Have ordered a few items from Nordic Nest and it has always arrived very well packed, I have never received anything broken even though it has to be posted to the UK a great online shop with beautiful products
Verified
Great products. Excellent customer service that feels personal and professional. I had an issue with DPD tracking as me order vanished after sitting in Inverness for five days. Customer service responded quickly and my order was delivered shortly afterwards. Thank you ☺️
Verified
I accidently put the wrong address down on my order and the staff were extremely helpful in correcting my mistake and I am so greatful to them. Honestly the best customer service I have ever had. Will be a repeat customer.
Verified
FANTASTIC& UNIQUE
All products ordered for myself or presents have always arrived intime if not early & they have all been amazing & unique. Have been ordering from here for many years & we continue to. Thanks Nordic Nest
Verified
My orders was declared lost and it was only after my daughter followed up with Fed Ex that the order was recovered and delivered after reaching out to Nordic Nest multiple times. Fed Wx recovered the order and then charged another $42 for tariffs. —just felt like the ball was dropped and after many phone calls and emails, we had to solve our own problem all with minimal investigation and no concession by Nordic. I will say we are very pleased with the item received-great quality and absolutely beautiful! Just wish the process had not been so difficult
Reply from nordicnest.com
Dear Customer, Thank you for your feedback. We are sorry to hear that your experience was more difficult than expected, and we appreciate you bringing this to our attention. We are pleased that you are happy with your item and truly value your comments about the overall experience. Wishing you a lovely day!
Best Regards,
Carla, Nordic Nest
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At Nordic Nest (previously known as Scandinavian Design Center) you will find the best of what Scandinavian design has to offer, including contemporary home decor, true design classics and all time fa...
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