I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
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Sep 30, 2024
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All service is aimed to complete…
All their services are aimed to complete your expectation and satisfaction of the customer. A very cooperative team of people. They always find a solution to solve your problems, if for ex. a shipment is not executed as should be, but not because of them, rather due to other unplanned circumstances. This is my favourite online store where I regularly shop everything and really everything for my home.
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4 days ago
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Regular offers competitive pricing
Regular offers and day to day competitive prices. Extensive range of designer products. Easy to purchase with reliable delivery and communication. We'll ppa kaged and prime stock.
There are many products on the web site finding what you want specifically can require scrolling through many web pages small but annoying issue which can put one off looking and indeed finding the perfect product.
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4 days ago
Verified review
Beautiful selection of cushion covers and great to be able to get the cushion pads from the same place.
Good, easy website to use, frequent sales and good, quick delivery.
Cushion covers were great quality and well made.
Very pleased with my purchase.
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4 days ago
Verified review
Excellent supplier
I have bought from Nordic Nest on several occasions and have always had excellent service. Once or twice I’ve had to get in touch with customer services and they have resolved issues quickly and in a very friendly manner. Would highly recommend .
I have placed at least 2 orders with Nordic Nest now. They are very reliable, package the goods well (I've ordered breakables) and they've always arrived promptly and are high quality.
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Sep 27, 2024
Verified review
Excellent customer Service
Unfortunately part of my order (Advent Lights) was faulty. Customer service was excellent (especially Adam) the lights were replaced immediately. Love the products
Would recommend
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9 days ago
Verified review
Stylish products - I am very pleased with the shoe rack I ordered. My only issue was with returns, which are more complicated, post-Brexit. But we got there in the end.
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6 days ago
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Great customer service and communication especially with the customer care was outstanding, and speed with delivery was excellent, all items were well delivered.