nordicnest.comReviews:
2,331 reviews in the last 12 months9,724 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Jan 26, 2024
Verified review
Poor service. Slow delivery and hidden charges. Never using again
You pay for postage after waiting more than a week for the items and then you have to pay a separate postage charge to actually get your parcel.
The shop has great pricing and products but they take too long to deliver and use crappy expensive delivery methods
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Jan 26, 2024
Verified review
Never Again
Let people know it will take many weeks for anq order to arrive BEFORE they order. I placed an order for a Christmas present on 13th November it arrived the week before Christmas just as I was about to go away. On contacting the company they kept saying they hoped it would arrive in time! I hoped so too.
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Feb 9, 2024
Verified review
False promises on delivery
On 17/12/2023, Nordic Nest had a notice on their website which said that all purchases made that day would be delivered to UK addresses before Christmas. They didn’t ship my item until the New Year and they didn’t bother replying to my enquires until then either.
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Answer by nordicnest.com
Mar 18, 2024
Thank you for your review.
We apologize for the inconvenience caused by the delay in shipping your item and the lack of timely responses to your inquiries. Please be assured that we are taking steps to ensure a smoother experience for our customers in the future.
Sincerely,
Nordic Nest
Feb 2, 2024
Verified review
Nice blanket let down by slow admin & dispatch
Throws ordered ‘in time for Xmas ‘ weren’t in time Misled on website by missing info pointing out they could arrive if you selected Express postage … slow to dispatch …. Slow to arrive - significant at such times however nice the item
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Jan 26, 2024
Verified review
Lovely items but …
Lovely items but unfortunately very slow delivery time and tracking information did not work. Customer service was also quite slow in response time and did not actually answer my question.
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Feb 2, 2024
Verified review
Lost order and delay in delivery
I made an order in November, and I am still to receive the order (now it is February). I have to follow up a few times for updates. Not impressed as it was an expensive order
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Jan 26, 2024
Verified review
Kay Bojesen Monkey was damaged when shipped.
Kay Bojesen Monkey arrived in damaged condition, although packaging was excellent. Shipping was markedly delayed. Issue appears to be one of quality control prior to shipment.
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Feb 16, 2024
Verified review
I think the goods are overpriced, and you could be more transparent on international delivery times.
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Feb 2, 2024
Verified review
Customer service is inadequate
Half order missing
Slow delivery
Returns impossible
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Jan 20, 2024
Verified review
I ordered two months ago and still have not received my items - very poor
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Feb 3, 2024
Verified review
Awful in every way that it’s possible for retailer to be awful. Avoid.
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Feb 2, 2024
Verified review
Better communication and quicker delivery.
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Feb 2, 2024
Verified review
Extremely poor customer service
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Answer by nordicnest.com
Feb 13, 2024
Thank you for your review
We appreciate your feedback and apologize for any inconvenience you've experienced. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Feb 5, 2024
Verified review
My order was never fulfilled
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Answer by nordicnest.com
Mar 18, 2024
Thank you for your review.
We are very sorry to hear about the issues in your order. We're actively looking into the matter and will do everything possible to resolve it promptly and one of our representatives will be in contact with you regarding this on email.
Sincerely,
Nordic Nest
Jan 26, 2024
Verified review
Difficulty with delivery
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Feb 2, 2024
Verified review
Product never received!
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Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Jan 6, 2024
Verified review
I have been an returning client at Nordic Nest and the general feedback I would give is positive. The only thing that I would suggest for an improvement is the visual content of the shop. Some photos especially of the ceramic items are not entirely matching the colors and quality of materials of the items. Thus there were two times that I had to return the items as they were looking better and more authentic on the photo than in reality. For example printed out designs on ceramics looked like hand-painted. Unfortunately I dont have the items anymore to add a picture. Thank you!
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Nov 3, 2023
Verified review
Lovely coffee table but delivery problems
I am very happy with the product and the ordering procedure. However, the delivery service by UPS was poor. My coffee table did not arrive on the scheduled day of delivery. At 8pm that day it was rescheduled for the following day between 11am and 3pm. It arrived just before 6pm. I would pay extra for a premium delivery service and I think you should offer that service for customers who prefer it.
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Dec 8, 2023
Verified review
The crockery is lovely quality but...
The crockery is lovely quality, but the whole delivery experience was an absolute disaster, the first order has never been dispatched even thought we received an email saying it was, and after waiting for over a month we emailed and they said it has never been dispatched so we had to wait another 2 weeks for it to arrive.
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