nordicnest.comReviews:
2,354 reviews in the last 12 months9,657 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
May 12, 2023
Verified review
Fabulous quality
Easy to order, delivered promptly, and the blankets were exactly as described, beautifully soft and warm !
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May 12, 2023
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May 9, 2023
Verified review
Good prices, good selection.
Much better pricing here than anywhere else for similar items (Muuto etc). If i had a critique - it took way longer than I expected to receive the products
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Answer by nordicnest.com
May 10, 2023
Thank you for taking the time out of your valuable time to leave us a review. We are very happy to hear that you like our items!!!
We are sorry to hear that the delivery time was not as expected and that your order was delayed, our goal is to work to improve your experience with us. If you have any questions, please do not hesitate to contact our customer service, we will be happy to help you.
Have a lovely day
//Nordic Nest Team
May 8, 2023
Verified review
Very good customer service
It was a smooth process. The delivery was quick. Unfortunately, the library arrived damaged but customer service took care of the situation immediately and offered me some options. I would like to thank especially Sonja from the customer service for her help.
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Answer by nordicnest.com
May 10, 2023
Hello!
Thank you for giving us such a wonderful review.
We are glad to hear that you are enjoying your purchase at Nordic Nest. It's a pleasure, and it encourages us to continue doing our job in the best possible way.
Best regards,
//Nordic Nest Team
May 7, 2023
Verified review
Excellent selection of quality items at good prices. Shipping is quick and secure.
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Answer by nordicnest.com
May 10, 2023
Dear customer,
Thank you very much for your review!
We are very happy to hear that you are happy with your experience with us.
Best regards,
//Nordic Nest Team
May 7, 2023
Verified review
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Answer by nordicnest.com
May 10, 2023
Thank you for this great review!
With 5 star customers like you everything is easier.
Yours sincerely,
//Nordic Nest Team
May 7, 2023
Verified review
Perfect present!
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May 7, 2023
Verified review
Great experience. I love my String pocket shelf and it was competitively priced with Nordic Nest. It did have a 4 week lead time but this was made clear at the point of purchasing and I was kept updated by email until it arrived. Good delivery / tracking communication. Would definitely recommend Nordic Nest and will return for future purchases. Thank you.
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Answer by nordicnest.com
May 8, 2023
Thank you very much for your review! We are very happy that everything went well. Thank you so much for your kind words.
We hope to hear from you again soon!
Kind regards
// Nordic Nest Team
May 6, 2023
Verified review
A package I ordered in February never arrived. It’s been 3 months and now there is a claim with USPS. I would appreciate if Nordic Nest would refund my order. The package was never delivered from DHL. The customer service representative did not demonstrate much urgency to resolve this issue. It has not been resolved.
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Answer by nordicnest.com
May 8, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you have experienced these issues with your order. Of course, this is not how we would like for your experience with us to be! One of our customer service representatives will be contacting you shortly to assist you with this issue and find a satisfactory solution. We wish you a lovely day!
Best regards,
Nordic Nest Team
May 6, 2023
Verified review
Reliable
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May 6, 2023
Verified review
I was delighted with my experience shopping online. It couldn’t have been easier, the price of my items was better than on other websites and they arrived speedily and really well packaged.
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Answer by nordicnest.com
May 6, 2023
Dear Customer, thank you for your lovely feedback!
We are so happy to hear you are satisfied with your shopping experience with us. We think those flowerpots are lovely too!
Kind regards,
Nordic Nest Team
May 6, 2023
Verified review
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May 6, 2023
Verified review
Fantastic shopping experience
Great communication. Cassandra in customer care was very helpful with our queries. Bulky items well packaged and shipped promptly Delivered to us in Australia 3 weeks from placing order. Received in perfect condition. Very happy, many thanks!
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Answer by nordicnest.com
May 6, 2023
Dear Customer,
We thank you for your five stars!
It is wonderful to know you are satisfied with your experience with us!
Kind regards,
Nordic Nest Team
May 5, 2023
Verified review
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May 5, 2023
Verified review
The item I ordered shipped quickly and was as described. Communication from seller was prompt regarding shipping was prompt. This was bought as a gift for a friend and they loved it!
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May 5, 2023
Verified review
Straight forward order process, delivered efficiently and product was as expected
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May 5, 2023
Verified review
I've purchased twice from NordicNest, very happy
I've purchased twice from NordicNest and both experiences were very positive. I purchased blankets made by Klippan (excellent quality). Packages arrived within 2 - 2 1/2 weeks which is fast given that I live in the Pacific Northwest (USA). You can track the packages as they go through customs, leave Europe then travel through the US.
I would like to purchase more fragile items but I'm concerned about how well they are packed. Returns are more difficult when you live on the other side of the world. It would be great if NordicNest shared something about how things are packed for all the bouncing, dropping, and tossing that goes on in long distance shipping.
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EW
Elaine W.
Motherwell
May 5, 2023
Verified review
Great service superb prices highly recommend
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May 5, 2023
Verified review
Great range of products - and well packed deliveries that turn up in good time.
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May 5, 2023
Verified review
sorry can not suggest anything - all fine!
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