nordicnest.comReviews:
2,337 reviews in the last 12 months9,702 total reviews
Excellent
TrustmarkValid
Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Mar 1, 2024
Verified review
Had to wait 3 months for our order
Having to wait 3 months for our order was extremely annoying. It had been meant as a Christmas present for our son and his partner. Fortunately they were very understanding and patient but to be honest don’t think we will be ordering from Nordic Nest again. When placing the order we had been lead to believe that the goods would be with us in plenty of time
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AR
A. R.
Stuttgart
Mar 1, 2024
Verified review
You can´t really track when your order is being shipped.
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Answer by nordicnest.com
Mar 8, 2024
Thank you for bringing your concerns to our attention regarding the tracking of your order. We apologize for any inconvenience you've experienced.
Please note that tracking links are sent to you, and they are updated each time the parcel receives a scan in the shipping process. If you encounter any issues or need assistance, we encourage you to reach out to our customer service team for prompt support. Your feedback is valuable, and we appreciate your understanding.
Once again, we apologize for any inconvenience caused, and thank you for providing us with your feedback.
Best regards,
Nordic Nest
Mar 1, 2024
Verified review
2 out the 7 products were broken
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Feb 26, 2024
Verified review
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Feb 23, 2024
Verified review
Too much plastic used for packaging. Could and should be more eco friendly.
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Feb 16, 2024
Verified review
Fab products, fab cust service, not so fab about product reviews
Fabulous range of products, excellent prices, and impeccable customer service whenever needed. However, Nordic Nest invite verified purchasers to review products, only for the reviews never to be published - if they are negative reviews. This is not fair. Unless they contain profanity or unacceptable things such as discrimination etc., ALL product reviews from verified buyers ought to be published.
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Feb 16, 2024
Verified review
I think the goods are overpriced, and you could be more transparent on international delivery times.
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Feb 16, 2024
Verified review
Slow to rectify issues
Slow delivery, item turned up with missing missing parts. Then proceeded to tell me my spare part had arrived when it hadn’t. Still no part and the issue has taken over a month so far.
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Feb 2, 2024
Verified review
not recommended
pro
customer service was quite responsive via Whatsapp
con
misleading information on stock
it took 4 weeks to send one item
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Answer by nordicnest.com
Mar 12, 2024
Thank you for your review
We're glad to hear that you found our customer service responsive but apologize for any inconvenience with delivery and items. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Feb 2, 2024
Verified review
Nice blanket let down by slow admin & dispatch
Throws ordered ‘in time for Xmas ‘ weren’t in time Misled on website by missing info pointing out they could arrive if you selected Express postage … slow to dispatch …. Slow to arrive - significant at such times however nice the item
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Feb 2, 2024
Verified review
They need to improve their communication around the shipping process, and make it clearer to UK customers that they do not provide labels for returns.
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Jan 26, 2024
Verified review
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Jan 26, 2024
Verified review
Great customer service but terrible packaging
We ordered 5 side plates, and 2 large ceramic canisters, among other things. The plates were packed in a thin layer of bubble wrap and placed in the box, standing up, with no other protection between them and the box. 4 of the 5 plates broke. One of the canisters had no bubble wrap over the lid, so this broke also.
I've given them 3 stars however, because they replied to my complaint quickly, and offered a refund or replacement, without quibbling.
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Jan 26, 2024
Verified review
Lovely items but …
Lovely items but unfortunately very slow delivery time and tracking information did not work. Customer service was also quite slow in response time and did not actually answer my question.
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Jan 26, 2024
Verified review
Delivery ordered on 8th December showed up on 28th Jan.
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Jan 26, 2024
Verified review
Difficulty with delivery
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Jan 19, 2024
Verified review
Great range but hard to navigate and delivery far too slow
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Answer by nordicnest.com
Mar 12, 2024
Thank you for your review
We appreciate your feedback and apologize for any inconvenience you've experienced. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Jan 13, 2024
Verified review
It took this company nearly 3 weeks t deliver my order, despite items being in stock.
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Jan 13, 2024
Verified review
I had a lot of problems when I bought some products and didn't see that one had a little orange dot with words 'not in stock'. I hat to wait and wait... When I realized a problem, It was almost impossible to remove the missing product and deliver others. Please fix this issue. It was an awful experience.
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Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
Report review