nordicnest.comReviews:
2,381 reviews in the last 12 months9,695 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Sep 15, 2023
Verified review
Way too expensive compared to comoet
Way too expensive compared to competitors
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Answer by nordicnest.com
Sep 21, 2023
Dear Customer,
Thank you for your comment.
We do our best to offer competitive prices for our customers while respecting the contracts we have with our suppliers.
Of course we take your feedback very seriously and try to improve ourselves in this.
We wish you a great day!
Best regards, Nordic Nest
Sep 15, 2023
Verified review
Horrendous customer services
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Answer by nordicnest.com
Sep 21, 2023
Dear customer,
Thank you for taking the time to leave a review about your experience with us.
I am truly sorry to read that the service you received was not as good as you expected.
Will contact you in order to see how can we amend this situation.
Best regards,
Nordic Nest
Sep 1, 2023
Verified review
Terrible packaging
Two pots— the original and a replacement were shipped overseas with absolutely NO padding or wrap. It was stupid enough the first time, but twice?
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Answer by nordicnest.com
Sep 6, 2023
Dear Customer,
We apologize for the inconvenience you've experienced with the shipping of the pots, both the original and the replacement. It's truly regrettable that they were shipped overseas without proper padding or wrapping on both occasions. We understand how frustrating and disappointing this must have been. We will investigate what went wrong in our shipping process to ensure that such a mistake doesn't happen again in the future.
I will reach out to you as soon as possible to help you further with this.
Kind regards,
Nordic Nest
Sep 1, 2023
Verified review
Difficult and extremely tiring returns process
I tried to return a terrible piece of ceramic bowl, which is supposed to be an arty hand made piece, looking lovely in pictures, but in real life it looks like a 10 year old made it in school. They made such a fuss about taking it back and I ended up paying £36 to return it. It’s been a few days and I haven’t received my refund. If they want to service UK customers, they need to arrange free returns just like any other high quality European online shop.
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Answer by nordicnest.com
Sep 6, 2023
Dear Customer,
Thank you for your review!
We apologize for the disappointing experience you've had with your recent purchase and the return process. Your feedback is incredibly valuable to us, and we take your concerns seriously. We are sorry to hear that the ceramic bowl did not meet your expectations and that returning it was a hassle. We understand the importance of a smooth return process, and we acknowledge that this aspect of your experience fell short of our usual standards.
Regarding the return shipping cost, we understand your frustration, and we are reviewing our policies to ensure a more customer-friendly approach, especially for our UK customers. We appreciate your feedback on this matter.
As for the refund, it can take a few days to process once we receive the returned item. However, we will expedite this process for you and make sure your refund is issued promptly. If you do not receive it within the expected timeframe, please don't hesitate to contact our customer support team, and they will assist you further.
We sincerely apologize for any inconvenience you've faced, and we appreciate your patience and understanding as we work to improve our services to better serve our valued customers.
Best regards,
Nordic Nest
Sep 1, 2023
Verified review
Item arrived months late ... Customer Service not bad ... but ...
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Answer by nordicnest.com
Sep 6, 2023
Dear Customer,
Thank you for your feedback.
In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. Should the delivery time change after placing an order, we always let customers know as soon as possible. Unfortunately, it happens that these informative emails end up in your spam inbox, so people don't always see this.
Of course we take your feedback very seriously and try to improve ourselves in this.
Best regards,
Nordic Nest
Aug 18, 2023
Verified review
My item was not delivered. I need to get a refund
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Aug 11, 2023
Verified review
Return policy shambolic - no return postage. 30+ day wait for refund - still not received. Clearly understaffed in warehouse and unable to give timely returns refunds even though goods safely returned.
Beware if buying from UK
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Aug 5, 2023
Verified review
the matts I bought for kitchen table remain stained after cleaning, not happy with them at all
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Answer by nordicnest.com
Aug 8, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear your new placemats do not meet your expectations. One of our customer service representatives will be contacting you shortly to assist you with this.
If you ever have any questions or need any assistance, you are always welcome to contact our customer service and we will be more than happy to assist you.
Best regards,
your Nordic Nest
Aug 4, 2023
Verified review
Returned item but no refund issued.
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Answer by nordicnest.com
Aug 8, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you have not received your refund.
If you have arranged a return and are experiencing issues with receiving your refund, you are welcome to contact our customer service and we will be more than happy to assist you with any issues. One of our customer service representatives will be contacting you shortly to assist you with this.
In the meantime, we wish you a lovely day!
your Nordic Nest
Jul 28, 2023
Verified review
The delivery service Budbee you are are using is really irritating. They don't use an alternative address of a neighbour when we were abroad and when we were at home, expecting our parcel, it was delivered at a wrong address, while we'd got a nessage saying 'we delivered your parcel'.
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Answer by nordicnest.com
Aug 8, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear this. Of course, we understand it can be frustrating when encountering issues with an online order. You are always welcome to contact our customer service and we will always be more than happy to assist you with any issues that may occur.
If you have not received your order, you are welcome to contact our customer service and we will make sure to solve this for you.
Best regards,
your Nordic Nest
Jun 30, 2023
Verified review
Products that arrived were nothing like the website pictures, not just a variation colour or size, completely different. Saucers didn’t even fit the cups, the saucers were a different colour to the cups etc. When I emailed the company with pictures showing what I’d ordered and what I’d received they told me their website had stated they could be different and that was that. Unbelievable and rude. No apology, no offer of exchange or refund. Steer clear from this company.
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Answer by nordicnest.com
Jul 3, 2023
Dear Customer, thank you for taking your time to leave feedback.
We are sorry to hear you had this unfortunate experience.
I will make sure to forward this case to our claims department and ask them to help you further with this, of course it is very important for us that our customers are happy with the items we send them.
One of our claims representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Jun 30, 2023
Verified review
I ordered glasses from them and when they arrived they were very dirty like they had been used and were badly packaged. When I tried to return them it said email address not recognised. Strange as I used my email to order them. So unfortunately as it wouldn’t recognise my email I couldn’t return the dirty glasses. Will not buy from them again.
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Answer by nordicnest.com
Jul 3, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you had this unfortunate experience, of course this should not happen and we are always happy to help if there are issues with an order you've placed on our website.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Jun 30, 2023
Verified review
Explain to customers upfront, before they order, that returns from uk customers can take 4/5 weeks. To date I have not received confirmation of receipt or indeed a refund . My order was returned on 25th May. I have had to chase your customer service staff as they NEVER follow up. I am still no further forward !!!
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Answer by nordicnest.com
Jul 3, 2023
Dear Customer, thank you for your feedback.
We are sorry to hear you had this unfortunate experience and that the return has taken so long to arrive in our warehouse.
We are currently working on better methods for returns from the UK, but we are very sorry for the inconvenience this has caused you.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Jun 23, 2023
Verified review
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Answer by nordicnest.com
Jun 27, 2023
Dear customer,
Thank you very much for your review.
We are sorry to see that you did not have a positive experience with us. If there is anything else we can do for you, please feel free to contact customer service.
Through our customer service we will be happy to help you and do everything we can to find the right solution for your situation!
Kind regards, Nordic Nest
Jun 19, 2023
Verified review
Had my money for 2 months - no cushion covers
I bought 8 cushion covers for just under £200 at the beginning of April. It is now mid June and I still do not have them. Apparently they were sent back to Sweden (not by me) and their customer service department will not refund me until the cushion covers return to the warehouse. Why is this MY risk? Nordic Nest have now had my money for over 2 months and I do not have my products. Not acceptable.
Overall, they have good stuff on their site, but if you love in the UK it is slow and unreliable to order. I have used for things in the past but will NEVER use again.
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Answer by nordicnest.com
Jun 27, 2023
Dear Customer, thank you for your feedback!
We are very sorry you have experienced this issue with your order and we will of course do our best to assist you with this.
One of our customer service representatives will be contacting you shortly to find the best resolution for this.
Kind regards,
Nordic Nest Team
Jun 16, 2023
Verified review
the carpet i purchased is very poor quality but i am unable to return it unless i pay very high shipping fees
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Answer by nordicnest.com
Jun 19, 2023
Dear Customer,
Thank you for your review!
I'm very sorry to hear that the item you received did not have the quality you expected.
Of course we always want to offer our customers the best quality and customer service. Please reach out to our claims department to receive help with the item, we will be happy to help you!
Best regards,
Nordic Nest
Jun 16, 2023
Verified review
Ordered item in November and received it the following May, around 6 months later. Misrepresentation claiming 2 week lead time just to get the order. Deducted delivery cost but that is no consolation when i specifically ordered the item from them to ensure it was received in time which it wasn't. No discount or compensation etc of the sort offered.
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Answer by nordicnest.com
Jun 19, 2023
Dear customer,
Thank you for your feedback. We're very sorry that you've had this unfortunate experience.
In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. Should delivery times change after an order has been placed, we always let customers know as soon as possible. Unfortunately, it happens that these informative emails end up in your spam inbox, so people don't always see this.
Of course we take your feedback very seriously and try to improve ourselves in this.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
Kind regards, Nordic Nest
Jun 16, 2023
Verified review
Returns process flawed and slow response from customer service
I placed a return request for which Nordic Nest issued a return shipping label. I delivered the return to the postal drop off point more than three weeks ago and the package tracking shows that the return was handed over by my national postal carrier to DHL on the 25th of May 2023.
DHL cannot locate the package and I have been asked by Nordic Nest Customer Support to wait.
As the return shipping label that was used was provided to me by Nordic Nest the refund should be issued. I now have no product nor a refund.
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Answer by nordicnest.com
Jun 19, 2023
Dear customer,
Thank you very much for your review.
I'm sorry to see that you haven't heard anything about your return yet!
Unfortunately, the long return has to do with us being an international company and based in Sweden. Because of this, the return unfortunately takes 2-4 weeks, but we are currently trying to get this shorter.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
Kind regards, Nordic Nest
Jun 16, 2023
Verified review
It arrived broken the item ordered
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Answer by nordicnest.com
Jun 19, 2023
Dear Customer, thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Jun 2, 2023
Verified review
I waited weeks for my order, was told it was delivered. Then told it would be delivered several times. Then was told it was lost in the warehouse. Would not purchase here again.
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Answer by nordicnest.com
Jun 9, 2023
Dear Customer,
Thank you for your feedback. We're very sorry that you've had this unfortunate experience.
In general, we always let our customers know the delivery time of products. We indicate this on the website before you order and it is repeated in the order confirmation. We can see that you have found a satisfactory solution with one of our customer service representative.
You are always welcome to contact us again if needed
Kind regards,
Nordic Nest