nordicnest.comReviews:
2,388 reviews in the last 12 months9,610 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
12 hours ago
Verified review
Terrible experience
Terrible customer service. They delivered the items I ordered to the wrong address, they wouldn’t send a replacement parcel, they just said they were looking into it, but I never heard back. After radio silence I had to go and retrieve the parcel from the wrong address at cost to myself. The product then looked nothing like the photos so I’ve tried to start the returns process. Typically nobody has responded. I would say avoid at all costs!
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Apr 5, 2024
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Delayed shipping, wrong product delivered
I ordered an advent candle in late Nov for pre Christmas gifts. It never arrived and I forgot about it. Later (Feb) I received an email saying candle was being shipped. Since it was after Christmas, I asked the order be cancelled but was told it was already shipped. When it arrived, the candle was lovely however it was not the Advent candle I’d originally ordered.
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Apr 5, 2024
Verified review
I still haven't received my order placed on 20/2/24 so I resent being asked to review it frankly. I have contacted customer service who simply said it's been dispatched from the warehouse. The DPD tracking just says there's been a delay to your parcel.
A bit ridiculous waiting this long for a frying pan and mug and I wish I had gone to John lewis instead.
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8 days ago
Verified review
Fab range of products, but dodgy reviews policy
Fab range of products, and excellent customer service. Only 3 stars though because there is no more PayPal, and because Nordic Nest invite customers to review products, but they do not publish all the reviews from verified purchasers ... not even positive reviews.
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Apr 12, 2024
Verified review
Return Policy
Unfortunately a return policy requires that the customer pay to have it shipped back to Europe which is unreasonably expensive.
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13 hours ago
Verified review
Terrible customer service
You waited five weeks to tell me an item I ordered was out of stock and never shipped the order. Terrible customer service.
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15 hours ago
Verified review
Picture on screen much nicer than actual product. Insect salt and pepper ceramic shakers.
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Apr 12, 2024
Verified review
Shipping takes way too long, duties and taxes are very high, ship time is poor
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14 hours ago
Verified review
Customer service are very friendly but almost entirely useless
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Mar 30, 2024
Verified review
Responses from customer services could be quicker
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Apr 10, 2024
Verified review
The discount for first purchase didn't work
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13 hours ago
Verified review
Package and ship the item faster.
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8 days ago
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8 days ago
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12 days ago
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Apr 12, 2024
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Apr 12, 2024
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Apr 12, 2024
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Mar 30, 2024
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Mar 8, 2024
Verified review
The service was great but the product was not as nice as the website presented it to be. The silicone mould at the top of the Acorn (Umage) light had chipped edges and these are highly visible when the light is switched on. Also, installing the light fitting was very difficult because our hallway light had old wire terminals fitted into a secured base, which prevented me from fitting the Rosette ceiling rose and cord that goes with the Acorn. The light and rose products should clearly advise potential customers that fitting the light is only recommended to be done by a professional electrician. And that adds another £100 to the whole thing.
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Answer by nordicnest.com
Mar 18, 2024
Thank you for taking the time to share your feedback with us.
We apologize for any inconvenience caused by the damage in the item and the difficulty you experienced during installation. One of our representatives will contact you via email.
Sincerely,
Nordic Nest