nordicnest.comReviews:
2,353 reviews in the last 12 months9,621 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Mar 23, 2024
Verified review
The store showed items were available in 3-5 days, but it’s been a month if not two and those items still haven’t shown up yet.
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Mar 15, 2024
Verified review
Turnaround in deliveries need to be more prompt.
I questioned if the items we’re in stock.
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer,
Thank you very much for taking the time to review our products and services.
We have checked the shipping time of your order and I regret to inform that it is as expected, it was shipped on January 29 and arrived to you on February 3. The information we offer is that shipping to the UK takes 4 to 6 business days, since we are in Sweden.
We are very sorry for the inconvenience caused.
We hope that despite this you are satisfied with your purchase and we invite you to contact us whenever we can help you.
Sincerely,
Nordic Nest
Mar 30, 2024
Verified review
Responses from customer services could be quicker
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Mar 15, 2024
Verified review
We never got the order and was very diss
We never got the order and was very disappointed
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer,
Thank you very much for taking the time to review our products and services.
We have verified what happened to your order, and we apologize because we perfectly understand the disappointment that one can feel when their order does not arrive on time.
We would like to assure you that we always do our best and worked actively with the transport company in your case.
Apologies for all the inconveniences.
We hope that the solution offered has been satisfactory for you and one of our staff will contact you to assist you again.
Sincerely,
Nordic Nest
Mar 23, 2024
Verified review
I never received this order. They cancelled it
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Answer by nordicnest.com
Mar 25, 2024
Thank you for your review.
I'm truly sorry that you didn't receive your order. We understand your dissapointment and we apologise for the inconvenience. We have verified what happened to your order and one of our staff will contact you again regarding this.
Sincerely,
Nordic Nest
Mar 15, 2024
Verified review
I didnt receive my order
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer,
Thank you very much for taking the time to review our products and services.
We are very sorry for the incident with your purchase.
The order was delivered on the expected dates, however the claim that the item was needed took longer. We are very sorry for the inconvenience.
We have seen that the replacement has already arrived in your city, so I hope you receive it soon and that you are satisfied with the item.
If we can help you with anything else, do not hesitate to contact us, we will be happy to assist you.
Sincerely,
Nordic Nest
Mar 22, 2024
Verified review
Worst experience ever
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Answer by nordicnest.com
Mar 25, 2024
Thank you for sharing your review with us.
We value your feedback and apologize for any inconvenience you've encountered. Our team is fully committed to continuous improvement, and we are determined to provide a better experience for you and all our customers moving forward.
Best regards,
Nordic Nest
Mar 30, 2024
Verified review
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Mar 22, 2024
Verified review
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Answer by nordicnest.com
Mar 28, 2024
Thank you for your review,
We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and work towards a resolution.
Sincerely,
Nordic Nest
Mar 1, 2024
Verified review
Lovely product selection and prices are attractive, however the delivery times and customer service are shocking. We had countless problems and have been waiting for some items for over 6 months even though during the time of the order they were advertised as 2 -4 weeks. We had items that never turned up after a 3 months wait, items that arrived damaged, items that got lost in the post and then it took over a month and countless emails and calls to get a refund back even though the delivery company admitted loosing the item.
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Answer by nordicnest.com
Mar 8, 2024
Thank you for your review,
We sincerely apologize for the challenges you faced with your recent order. We understand and share your frustration regarding the fluctuating delivery times and the issues encountered with some items.
Your feedback is crucial, and we are actively addressing these issues with our suppliers and delivery partners to prevent future occurrences.
If you have any further concerns, please let us know.
Sincerely,
Nordic Nest
Feb 16, 2024
Verified review
Fab products, fab cust service, not so fab about product reviews
Fabulous range of products, excellent prices, and impeccable customer service whenever needed. However, Nordic Nest invite verified purchasers to review products, only for the reviews never to be published - if they are negative reviews. This is not fair. Unless they contain profanity or unacceptable things such as discrimination etc., ALL product reviews from verified buyers ought to be published.
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Mar 1, 2024
Verified review
Had to wait 3 months for our order
Having to wait 3 months for our order was extremely annoying. It had been meant as a Christmas present for our son and his partner. Fortunately they were very understanding and patient but to be honest don’t think we will be ordering from Nordic Nest again. When placing the order we had been lead to believe that the goods would be with us in plenty of time
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Feb 24, 2024
Verified review
Extraordinarily rude customer service
One of my two orders in January got lost. When I approached customer service I received an extraordinarily rude reply. I actually took a picture of it as it was such an outstanding example of poor service I have it if anyone can be bothered to see it though I doubt any of you will…
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Answer by nordicnest.com
Feb 26, 2024
Thank you for taking the time to review our service.
I am sorry that you had that experience, our goal is to deliver a great experience instead .
One of our representatives will contact you as regarding this matter.
Sincerely,
Nordic Nest
Feb 9, 2024
Verified review
False promises on delivery
On 17/12/2023, Nordic Nest had a notice on their website which said that all purchases made that day would be delivered to UK addresses before Christmas. They didn’t ship my item until the New Year and they didn’t bother replying to my enquires until then either.
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Answer by nordicnest.com
Mar 18, 2024
Thank you for your review.
We apologize for the inconvenience caused by the delay in shipping your item and the lack of timely responses to your inquiries. Please be assured that we are taking steps to ensure a smoother experience for our customers in the future.
Sincerely,
Nordic Nest
Feb 2, 2024
Verified review
Nice blanket let down by slow admin & dispatch
Throws ordered ‘in time for Xmas ‘ weren’t in time Misled on website by missing info pointing out they could arrive if you selected Express postage … slow to dispatch …. Slow to arrive - significant at such times however nice the item
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Mar 1, 2024
Verified review
They take too long to deliver . I placed an order on 20/1/24 and it is still not arrived while take charge you right away . I will not be buying from them. Other online retailers deliver in 2 to 3 weeks
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Answer by nordicnest.com
Mar 7, 2024
Thank you for taking the time to feedback us.
One of our customer care representatives will contact you in order to figure this situation out.
We apologize for all the inconveniences you had with this order.
Sincerely,
Nordic Nest
Feb 16, 2024
Verified review
Slow to rectify issues
Slow delivery, item turned up with missing missing parts. Then proceeded to tell me my spare part had arrived when it hadn’t. Still no part and the issue has taken over a month so far.
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Feb 2, 2024
Verified review
Lost order and delay in delivery
I made an order in November, and I am still to receive the order (now it is February). I have to follow up a few times for updates. Not impressed as it was an expensive order
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Feb 2, 2024
Verified review
They need to improve their communication around the shipping process, and make it clearer to UK customers that they do not provide labels for returns.
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Feb 2, 2024
Verified review
not recommended
pro
customer service was quite responsive via Whatsapp
con
misleading information on stock
it took 4 weeks to send one item
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Answer by nordicnest.com
Mar 12, 2024
Thank you for your review
We're glad to hear that you found our customer service responsive but apologize for any inconvenience with delivery and items. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest