nordicnest.comReviews:
2,353 reviews in the last 12 months9,621 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Jan 12, 2024
Verified review
We ordered 4 chairs in the Black Friday sales and the first ones came damaged.
UPS uplifted the worst 2 chairs and the replacement chairs were re-delivered by UPS after Xmas, yes, the same chairs they collected before Xmas!
The next day Parcelforce delivered what was probably the real replacement chairs.
After emailing back and forth we were told to dispose of the chairs ourselves.
What a complete waste of resources and our time. Very disappointed.
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Jan 26, 2024
Verified review
Poor service. Slow delivery and hidden charges. Never using again
You pay for postage after waiting more than a week for the items and then you have to pay a separate postage charge to actually get your parcel.
The shop has great pricing and products but they take too long to deliver and use crappy expensive delivery methods
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Jan 8, 2024
Verified review
The only negative is the huge delivery time - Average time between order placed and order received has been 3 to 4 weeks. If I find a Nordic Nest product I like, I search to see, if product can be found somewhere else, purely because of the long delivering time. Apart from that Nordic Nest is fantastic !!
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Jan 26, 2024
Verified review
Never Again
Let people know it will take many weeks for anq order to arrive BEFORE they order. I placed an order for a Christmas present on 13th November it arrived the week before Christmas just as I was about to go away. On contacting the company they kept saying they hoped it would arrive in time! I hoped so too.
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Jan 13, 2024
Verified review
I had a lot of problems when I bought some products and didn't see that one had a little orange dot with words 'not in stock'. I hat to wait and wait... When I realized a problem, It was almost impossible to remove the missing product and deliver others. Please fix this issue. It was an awful experience.
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Jan 6, 2024
Verified review
Order Status: Please check on my order, NN0003955239. It was placed November 21, 2023.
Also, I tried to unsubscribe to your marketing emails but was unable to do so.
I will appreciate your help very much.
Cynthia Boyd
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Jan 26, 2024
Verified review
Lovely items but …
Lovely items but unfortunately very slow delivery time and tracking information did not work. Customer service was also quite slow in response time and did not actually answer my question.
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Jan 6, 2024
Verified review
I am currently still waiting for an order I placed several weeks before Xmas. I was informed it would be delayed but I have since had a further message to say it is delayed even longer
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Jan 26, 2024
Verified review
Kay Bojesen Monkey was damaged when shipped.
Kay Bojesen Monkey arrived in damaged condition, although packaging was excellent. Shipping was markedly delayed. Issue appears to be one of quality control prior to shipment.
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Jan 5, 2024
Verified review
Product good, delivery awful
Delivery via Parcelforce took much longer than it should have done due to terrible service, e.g. none of the redelivery options worked.
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Jan 12, 2024
Verified review
Poor quality product and even worse is no returns system for UK customers following Brexit
You’d think they would have sorted that by now
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Jan 12, 2024
Verified review
You have a grate selection of products but I been waiting for my order since end of november. Just to highlight is almost mid of January
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Jan 5, 2024
Verified review
Damaged product
After a little over a month of having my new rug . The rug has began to unravel.
Poor quality for such an expensive product
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We sincerely apologize for the inconvenience you've encountered with your new rug. This is certainly not the level of quality we strive to provide. Our claims department has been alerted to your concern and will be in touch with you shortly to discuss a solution. We appreciate your patience and are committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
Very fine products but poor service. Long delivery time, products not available. Friendly but not helpful communications.
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Jan 5, 2024
Verified review
The product was never delivered. It was returned without any communication. I spent weeks waiting and received nothing
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We sincerely apologize for the frustration and inconvenience caused by the non-delivery of your order without any communication. This is certainly not the experience we aim to provide. We understand the impact this has had, and we're actively investigating what led to this situation to prevent it from happening again. Your feedback is crucial, and we appreciate your patience. If there's anything specific you would like us to address or if you have further details to share, please contact our customer support. We're committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
Jan 12, 2024
Verified review
Order not received
My order didn’t arrive & had very minimal communication from you. I would not order anything from this site again.
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Jan 12, 2024
Verified review
I didn’t receive the item probably the carrier at fault but you’re a bit contacting me to check
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Jan 12, 2024
Verified review
Took too long for delivery, nothing to suggest goods came from overseas. Wouldn’t use again
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Jan 13, 2024
Verified review
It took this company nearly 3 weeks t deliver my order, despite items being in stock.
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Jan 5, 2024
Verified review
Very nice selection of products that you cannot get anywhere else.
Slow to deliver.
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