nordicnest.comReviews:
2,353 reviews in the last 12 months9,621 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
KH
katarina h.
London
Jan 8, 2024
Verified review
Utterly useless customer service ! Slow , incompetent and thoroughly inefficient.
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Jan 20, 2024
Verified review
I ordered two months ago and still have not received my items - very poor
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Jan 5, 2024
Verified review
Ordered twice and neither order arrived, refunded on both occasions.
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Answer by nordicnest.com
Jan 29, 2024
Thank you fro your review,
We sincerely apologize for the inconvenience you've faced with the non-delivery of both your orders. This is certainly not the experience we aim to provide. We understand the frustration caused, and we're actively investigating the root cause of these delivery issues, as shipping to the UK is typically without a problem. Your feedback is crucial, and we appreciate your patience. If there's anything specific you would like us to address or if you have further details to share, please contact our customer support. We're committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
Jan 19, 2024
Verified review
Great range but hard to navigate and delivery far too slow
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Answer by nordicnest.com
Mar 12, 2024
Thank you for your review
We appreciate your feedback and apologize for any inconvenience you've experienced. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Jan 26, 2024
Verified review
Delivery ordered on 8th December showed up on 28th Jan.
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Jan 6, 2024
Verified review
Communicate where my order is…..
Communicate where my order is…..
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Jan 5, 2024
Verified review
Delivery time was appalling.
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Answer by nordicnest.com
Jan 30, 2024
Thank you for your review,
We sincerely apologize for the disappointing experience you had with the delivery time of your order. We understand the importance of timely deliveries and regret any inconvenience caused. Your feedback is invaluable, and we are actively working to improve our processes to ensure a smoother and more efficient experience for our customers.
Thank you for bringing this to our attention, and we appreciate your understanding.
If you have any further concerns or if there's anything we can do to make amends, please feel free to reach out to our customer support.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
The delivery took too long,
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Jan 26, 2024
Verified review
Difficulty with delivery
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Jan 5, 2024
Verified review
Item never turned up
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Jan 26, 2024
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Jan 12, 2024
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Jan 11, 2024
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Jan 5, 2024
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Dec 9, 2023
Verified review
Hopeless company.my order of 3 baking tins has still not arrived after nearly 2 months.They sent generic email to ask my if I was happy with my purchase,not even realising I had not received them.Very apologetic but i had to down load ,print out and sign a form to state I had not received the items,then take a photo and email it back to them.That was last week and still nothing.Would not recommended this company and will not be buying from them again.I need these to make my son's birthday cake and our Christmas cake but both those plans are now having to be changed.Nof impressed at all.
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Answer by nordicnest.com
Dec 15, 2023
Thank you for your review,
We are sorry that the experience was not the one you expected. Our customer service will contact you to sort this case out.
Thanks again,
Sincerely,
Nordic Nest
Dec 17, 2023
Verified review
Mixed bag - terrible logistics; decent customer service
Shipped me smashed up pots couple of times. In the original order, 2 of the 4 pots were damaged, one completely smashed. I asked for replacements - again, one of the two replacements were completely smashed. Looks like you are only able to safely pack and deliver 50% of your products.
In a follow up order, the delivery has been broken up into several batches and I am still waiting for part of my delivery.
Customer services were slow in their response the first time but promptly refunded me the second time when I had enough of receiving smashed pots and asked for the refund.
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Jun 19, 2023
Verified review
Had my money for 2 months - no cushion covers
I bought 8 cushion covers for just under £200 at the beginning of April. It is now mid June and I still do not have them. Apparently they were sent back to Sweden (not by me) and their customer service department will not refund me until the cushion covers return to the warehouse. Why is this MY risk? Nordic Nest have now had my money for over 2 months and I do not have my products. Not acceptable.
Overall, they have good stuff on their site, but if you love in the UK it is slow and unreliable to order. I have used for things in the past but will NEVER use again.
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Answer by nordicnest.com
Jun 27, 2023
Dear Customer, thank you for your feedback!
We are very sorry you have experienced this issue with your order and we will of course do our best to assist you with this.
One of our customer service representatives will be contacting you shortly to find the best resolution for this.
Kind regards,
Nordic Nest Team
Jun 16, 2023
Verified review
Returns process flawed and slow response from customer service
I placed a return request for which Nordic Nest issued a return shipping label. I delivered the return to the postal drop off point more than three weeks ago and the package tracking shows that the return was handed over by my national postal carrier to DHL on the 25th of May 2023.
DHL cannot locate the package and I have been asked by Nordic Nest Customer Support to wait.
As the return shipping label that was used was provided to me by Nordic Nest the refund should be issued. I now have no product nor a refund.
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Answer by nordicnest.com
Jun 19, 2023
Dear customer,
Thank you very much for your review.
I'm sorry to see that you haven't heard anything about your return yet!
Unfortunately, the long return has to do with us being an international company and based in Sweden. Because of this, the return unfortunately takes 2-4 weeks, but we are currently trying to get this shorter.
One of our customer service representatives will be reaching out to assist you with this issue shortly.
Kind regards, Nordic Nest