nordicnest.comReviews:
2,337 reviews in the last 12 months9,702 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Mar 1, 2024
Verified review
Ordered a salt and pepper pot, only 1 arrived
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Feb 26, 2024
Verified review
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Feb 24, 2024
Verified review
Extraordinarily rude customer service
One of my two orders in January got lost. When I approached customer service I received an extraordinarily rude reply. I actually took a picture of it as it was such an outstanding example of poor service I have it if anyone can be bothered to see it though I doubt any of you will…
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Answer by nordicnest.com
Feb 26, 2024
Thank you for taking the time to review our service.
I am sorry that you had that experience, our goal is to deliver a great experience instead .
One of our representatives will contact you as regarding this matter.
Sincerely,
Nordic Nest
Feb 23, 2024
Verified review
Too much plastic used for packaging. Could and should be more eco friendly.
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Feb 23, 2024
Verified review
Slow delivery and dishonest delivery charges. Not impressed
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Answer by nordicnest.com
Mar 12, 2024
Thank you for your review
I apologize for the inconvenience caused by the delivery issues you mentioned. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Feb 16, 2024
Verified review
Fab products, fab cust service, not so fab about product reviews
Fabulous range of products, excellent prices, and impeccable customer service whenever needed. However, Nordic Nest invite verified purchasers to review products, only for the reviews never to be published - if they are negative reviews. This is not fair. Unless they contain profanity or unacceptable things such as discrimination etc., ALL product reviews from verified buyers ought to be published.
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Feb 16, 2024
Verified review
I think the goods are overpriced, and you could be more transparent on international delivery times.
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Feb 16, 2024
Verified review
Slow to rectify issues
Slow delivery, item turned up with missing missing parts. Then proceeded to tell me my spare part had arrived when it hadn’t. Still no part and the issue has taken over a month so far.
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Feb 9, 2024
Verified review
False promises on delivery
On 17/12/2023, Nordic Nest had a notice on their website which said that all purchases made that day would be delivered to UK addresses before Christmas. They didn’t ship my item until the New Year and they didn’t bother replying to my enquires until then either.
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Answer by nordicnest.com
Mar 18, 2024
Thank you for your review.
We apologize for the inconvenience caused by the delay in shipping your item and the lack of timely responses to your inquiries. Please be assured that we are taking steps to ensure a smoother experience for our customers in the future.
Sincerely,
Nordic Nest
Feb 5, 2024
Verified review
My order was never fulfilled
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Answer by nordicnest.com
Mar 18, 2024
Thank you for your review.
We are very sorry to hear about the issues in your order. We're actively looking into the matter and will do everything possible to resolve it promptly and one of our representatives will be in contact with you regarding this on email.
Sincerely,
Nordic Nest
Feb 3, 2024
Verified review
Awful in every way that it’s possible for retailer to be awful. Avoid.
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Feb 2, 2024
Verified review
Lost order and delay in delivery
I made an order in November, and I am still to receive the order (now it is February). I have to follow up a few times for updates. Not impressed as it was an expensive order
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Feb 2, 2024
Verified review
not recommended
pro
customer service was quite responsive via Whatsapp
con
misleading information on stock
it took 4 weeks to send one item
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Answer by nordicnest.com
Mar 12, 2024
Thank you for your review
We're glad to hear that you found our customer service responsive but apologize for any inconvenience with delivery and items. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Feb 2, 2024
Verified review
Better communication and quicker delivery.
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Feb 2, 2024
Verified review
Product never received!
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Feb 2, 2024
Verified review
Nice blanket let down by slow admin & dispatch
Throws ordered ‘in time for Xmas ‘ weren’t in time Misled on website by missing info pointing out they could arrive if you selected Express postage … slow to dispatch …. Slow to arrive - significant at such times however nice the item
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Feb 2, 2024
Verified review
They need to improve their communication around the shipping process, and make it clearer to UK customers that they do not provide labels for returns.
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Feb 2, 2024
Verified review
Extremely poor customer service
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Answer by nordicnest.com
Feb 13, 2024
Thank you for your review
We appreciate your feedback and apologize for any inconvenience you've experienced. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Feb 2, 2024
Verified review
Customer service is inadequate
Half order missing
Slow delivery
Returns impossible
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Jan 28, 2024
Verified review
I placed an order of a Staub that would take 3 weeks to arrive. so far, all ok.
Then I received a notification that the parcel was delivered successfully. I was on holidays I could not check it up.
After a few days I received a second email saying that you received back the parcel from me and that the refund was being processed ... how is that possible...??
I contacted customer services and instead of receiving a solution ( a kind apology would have been nice too ) this person insisted I shoud have checked my tracking number...which was not the issue.
After she understood that it was not a mistake from my side the only option I was given was to buy it again for a higher price and contact customer services to explain all over again so you could refund me the difference...
Over all the experience was so frustrating and disappointing that I decided to find this product elsewhere.
I always enjoyed buying and browsing from your website but your customer service is on a total different level.
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