nordicnest.comReviews:
2,334 reviews in the last 12 months9,699 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Jan 12, 2024
Verified review
Took too long for delivery, nothing to suggest goods came from overseas. Wouldn’t use again
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Jan 12, 2024
Verified review
You have a grate selection of products but I been waiting for my order since end of november. Just to highlight is almost mid of January
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Jan 11, 2024
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Jan 8, 2024
Verified review
The only negative is the huge delivery time - Average time between order placed and order received has been 3 to 4 weeks. If I find a Nordic Nest product I like, I search to see, if product can be found somewhere else, purely because of the long delivering time. Apart from that Nordic Nest is fantastic !!
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KH
katarina h.
London
Jan 8, 2024
Verified review
Utterly useless customer service ! Slow , incompetent and thoroughly inefficient.
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Jan 6, 2024
Verified review
I am currently still waiting for an order I placed several weeks before Xmas. I was informed it would be delayed but I have since had a further message to say it is delayed even longer
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Jan 6, 2024
Verified review
Delivery & customer service was poor
My first order took 5 weeks and it was returned to sender. I had to contact Nordic Nest 5 times to get the order resent. They said that as a gesture they would send it for free. It was not my fault that their delivery company had failed to deliver and I should not have pay for re-delivery.
Also I was told tat some items that I had ordered might no longer be available - it was a hassle to get the delivery finally after 78-8 weeks (missed birthday present & Christmas presents!)
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Jan 6, 2024
Verified review
Communicate where my order is…..
Communicate where my order is…..
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Jan 6, 2024
Verified review
Order Status: Please check on my order, NN0003955239. It was placed November 21, 2023.
Also, I tried to unsubscribe to your marketing emails but was unable to do so.
I will appreciate your help very much.
Cynthia Boyd
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Jan 5, 2024
Verified review
Delivery time was appalling.
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Answer by nordicnest.com
Jan 30, 2024
Thank you for your review,
We sincerely apologize for the disappointing experience you had with the delivery time of your order. We understand the importance of timely deliveries and regret any inconvenience caused. Your feedback is invaluable, and we are actively working to improve our processes to ensure a smoother and more efficient experience for our customers.
Thank you for bringing this to our attention, and we appreciate your understanding.
If you have any further concerns or if there's anything we can do to make amends, please feel free to reach out to our customer support.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
Very fine products but poor service. Long delivery time, products not available. Friendly but not helpful communications.
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Jan 5, 2024
Verified review
The product was never delivered. It was returned without any communication. I spent weeks waiting and received nothing
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We sincerely apologize for the frustration and inconvenience caused by the non-delivery of your order without any communication. This is certainly not the experience we aim to provide. We understand the impact this has had, and we're actively investigating what led to this situation to prevent it from happening again. Your feedback is crucial, and we appreciate your patience. If there's anything specific you would like us to address or if you have further details to share, please contact our customer support. We're committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
The delivery took too long,
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Jan 5, 2024
Verified review
Item never turned up
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Jan 5, 2024
Verified review
Ordered twice and neither order arrived, refunded on both occasions.
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Answer by nordicnest.com
Jan 29, 2024
Thank you fro your review,
We sincerely apologize for the inconvenience you've faced with the non-delivery of both your orders. This is certainly not the experience we aim to provide. We understand the frustration caused, and we're actively investigating the root cause of these delivery issues, as shipping to the UK is typically without a problem. Your feedback is crucial, and we appreciate your patience. If there's anything specific you would like us to address or if you have further details to share, please contact our customer support. We're committed to resolving this matter to your satisfaction.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
Product good, delivery awful
Delivery via Parcelforce took much longer than it should have done due to terrible service, e.g. none of the redelivery options worked.
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Jan 5, 2024
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Jan 5, 2024
Verified review
Very nice selection of products that you cannot get anywhere else.
Slow to deliver.
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