nordicnest.comReviews:
2,334 reviews in the last 12 months9,699 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Feb 16, 2024
Verified review
Slow to rectify issues
Slow delivery, item turned up with missing missing parts. Then proceeded to tell me my spare part had arrived when it hadn’t. Still no part and the issue has taken over a month so far.
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Feb 16, 2024
Verified review
I think the goods are overpriced, and you could be more transparent on international delivery times.
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Mar 15, 2024
Verified review
Turnaround in deliveries need to be more prompt.
I questioned if the items we’re in stock.
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer,
Thank you very much for taking the time to review our products and services.
We have checked the shipping time of your order and I regret to inform that it is as expected, it was shipped on January 29 and arrived to you on February 3. The information we offer is that shipping to the UK takes 4 to 6 business days, since we are in Sweden.
We are very sorry for the inconvenience caused.
We hope that despite this you are satisfied with your purchase and we invite you to contact us whenever we can help you.
Sincerely,
Nordic Nest
Feb 23, 2024
Verified review
Too much plastic used for packaging. Could and should be more eco friendly.
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Feb 23, 2024
Verified review
Slow delivery and dishonest delivery charges. Not impressed
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Answer by nordicnest.com
Mar 12, 2024
Thank you for your review
I apologize for the inconvenience caused by the delivery issues you mentioned. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
AR
A. R.
Stuttgart
Mar 1, 2024
Verified review
You can´t really track when your order is being shipped.
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Answer by nordicnest.com
Mar 8, 2024
Thank you for bringing your concerns to our attention regarding the tracking of your order. We apologize for any inconvenience you've experienced.
Please note that tracking links are sent to you, and they are updated each time the parcel receives a scan in the shipping process. If you encounter any issues or need assistance, we encourage you to reach out to our customer service team for prompt support. Your feedback is valuable, and we appreciate your understanding.
Once again, we apologize for any inconvenience caused, and thank you for providing us with your feedback.
Best regards,
Nordic Nest
Mar 1, 2024
Verified review
Still waiting for my order I made before Christmas!
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Answer by nordicnest.com
Mar 8, 2024
Thank you for your review,
We sincerely apologize for the delay in shipping your order. Our supplier encountered unexpected delays, impacting our original shipping timeline. We understand your frustration and appreciate your patience. Please accept our apologies for any inconvenience caused.
Best regards,
Nordic Nest
Mar 15, 2024
Verified review
We never got the order and was very diss
We never got the order and was very disappointed
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer,
Thank you very much for taking the time to review our products and services.
We have verified what happened to your order, and we apologize because we perfectly understand the disappointment that one can feel when their order does not arrive on time.
We would like to assure you that we always do our best and worked actively with the transport company in your case.
Apologies for all the inconveniences.
We hope that the solution offered has been satisfactory for you and one of our staff will contact you to assist you again.
Sincerely,
Nordic Nest
Mar 1, 2024
Verified review
Ordered a salt and pepper pot, only 1 arrived
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Mar 1, 2024
Verified review
2 out the 7 products were broken
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Mar 15, 2024
Verified review
I didnt receive my order
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer,
Thank you very much for taking the time to review our products and services.
We are very sorry for the incident with your purchase.
The order was delivered on the expected dates, however the claim that the item was needed took longer. We are very sorry for the inconvenience.
We have seen that the replacement has already arrived in your city, so I hope you receive it soon and that you are satisfied with the item.
If we can help you with anything else, do not hesitate to contact us, we will be happy to assist you.
Sincerely,
Nordic Nest
Feb 26, 2024
Verified review
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Jan 26, 2024
Verified review
Great products, shame about the delivery
I like the Nordic Nest products and the pricing is reasonable. I have just had issues with them using UPS to deliver, who I find terrible. They 'missed' my delivery three times until I had to go and pick the package up from the depot and the items (cutlery and plates) could have been packaged better as the cutlery had shaken loose and one plate a slight chip. As they had no doubt been around a delivery depot several times they just needed sturdier packing at source.
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Jan 26, 2024
Verified review
Everything was ok until last delivery, when items inside the packake were not sufficiently protected and one diffuser got smashed and also spilled all over other items that were ment as xmas presents. I hope it was a one time mistake that took place in before xmas rush, because i will gladly shop at Nordic Nest again.
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Feb 12, 2024
Verified review
Wonderful products, timely delivery. No complaints
Products are as described and arrive timely and in good condition. Shipping costs are excellent! The only thing I would improve is the packaging - sometimes I feel that they could be packaged a bit more securely, but so far everything has arrived in good condition, so I'm happy!
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Jan 19, 2024
Verified review
I like the product and website.
Improve the notice of instock items. I ordered various items well before Christmas and they arrived in bits and pieces....I received the option to cancel them later on when it was no longer possible to order for xmas.
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Jan 19, 2024
Verified review
The website is easy to navigate and the price was great. We were also kept informed (of the delay) but it took forever to arrive - fair enough as it was a Black Friday purchase before the pre - Christmas period, but still.
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Feb 9, 2024
Verified review
Well informed regarding the parcels
progress to the UK.
Item well made and easy to use, only criticism I have, I would have preferred finer grinding of both salt and pepper.
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Jan 26, 2024
Verified review
Great variety of amazing brands and a big range with plenty of choices. Prices are also competitive and I like the fact that they always run a campaign with offers.
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Jan 26, 2024
Verified review
Mixed customer service
Their over the phone customer service is very good but distribution can be very slow and they aren’t great at keeping you updated by email.
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