nordicnest.com- Logo - reviews

nordicnest.com
Reviews:

2,354 reviews in the last 12 months9,657 total reviews  

4.69
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Oct 7, 2015
The Trustmark indicates trustworthy online retailers.
nordicnest.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Dec 1, 2023
 Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.

Top negative review

Jan 12, 2024
 Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed. Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts. My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts. Yours sincerely, Mary Pawle
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for nordicnest.com

Sort by  
Latest first
(51)
(84)
Reset
3 days ago
 Verified review
First shipment arrived damaged (2 out of 6 were broken), second shipment was delayed. And till now I am still waiting! Where is my order?
Report review
9 days ago
 Verified review
Report review
10 days ago
 Verified review

Terrible experience

Terrible customer service. They delivered the items I ordered to the wrong address, they wouldn’t send a replacement parcel, they just said they were looking into it, but I never heard back. After radio silence I had to go and retrieve the parcel from the wrong address at cost to myself. The product then looked nothing like the photos so I’ve tried to start the returns process. Typically nobody has responded. I would say avoid at all costs!
Report review
10 days ago
 Verified review

Terrible customer service

You waited five weeks to tell me an item I ordered was out of stock and never shipped the order. Terrible customer service.
Report review
10 days ago
 Verified review
Package and ship the item faster.
Report review
10 days ago
 Verified review
Customer service are very friendly but almost entirely useless
Report review
Apr 19, 2024
 Verified review
Report review
Apr 19, 2024
 Verified review

Fab range of products, but dodgy reviews policy

Fab range of products, and excellent customer service. Only 3 stars though because there is no more PayPal, and because Nordic Nest invite customers to review products, but they do not publish all the reviews from verified purchasers ... not even positive reviews.
Report review
Apr 15, 2024
 Verified review
Report review
Apr 12, 2024
 Verified review

Return Policy

Unfortunately a return policy requires that the customer pay to have it shipped back to Europe which is unreasonably expensive.
Report review
Apr 12, 2024
 Verified review
Report review
Apr 12, 2024
 Verified review
Report review
Apr 12, 2024
 Verified review
Report review
Apr 10, 2024
 Verified review
The discount for first purchase didn't work
Report review
Apr 5, 2024
 Verified review

Delayed shipping, wrong product delivered

I ordered an advent candle in late Nov for pre Christmas gifts. It never arrived and I forgot about it. Later (Feb) I received an email saying candle was being shipped. Since it was after Christmas, I asked the order be cancelled but was told it was already shipped. When it arrived, the candle was lovely however it was not the Advent candle I’d originally ordered.
Report review
Mar 30, 2024
 Verified review
Responses from customer services could be quicker
Report review
Mar 23, 2024
 Verified review
I never received this order. They cancelled it
Report review
Answer by nordicnest.com
Mar 25, 2024
Thank you for your review. I'm truly sorry that you didn't receive your order. We understand your dissapointment and we apologise for the inconvenience. We have verified what happened to your order and one of our staff will contact you again regarding this. Sincerely, Nordic Nest
Mar 23, 2024
 Verified review
The store showed items were available in 3-5 days, but it’s been a month if not two and those items still haven’t shown up yet.
Report review
Mar 22, 2024
 Verified review
Report review
Answer by nordicnest.com
Mar 28, 2024
Thank you for your review, We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and work towards a resolution. Sincerely, Nordic Nest
Mar 22, 2024
 Verified review
Worst experience ever
Report review
Answer by nordicnest.com
Mar 25, 2024
Thank you for sharing your review with us. We value your feedback and apologize for any inconvenience you've encountered. Our team is fully committed to continuous improvement, and we are determined to provide a better experience for you and all our customers moving forward. Best regards, Nordic Nest