nordicnest.comReviews:
2,355 reviews in the last 12 months9,720 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Dec 30, 2023
Verified review
I only find out the item I’m ordering is out of stock after I place my order!!
Then I have to wait for months until the item is actually delivered.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We appreciate your understanding and apologize for any inconvenience caused by the delayed delivery. When our suppliers experience delays, it impacts our ability to provide timely deliveries. We understand the frustration, and we're actively working to address such challenges and minimize their impact on delivery times. Thank you for your patience and continued support.
Best regards,
Nordic Nest
Dec 29, 2023
Verified review
It took over 1 month for the items to arrive. I appreciate it was in November but if other companies are willing to pay proper postage to have their items shipped within a reasonable time frame, why isn’t Nordic Nest?
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Dec 29, 2023
Verified review
a)the returns costs from uk are high
b) The goods of proprietary design arrived on schedule at the agreed place and delivery- no problems there.
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Dec 29, 2023
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Dec 27, 2023
Verified review
Better returns policy - having to figure out & pay for shipping back to Sweden is a pain. Product was also too rubbish to keep.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review
We appreciate your feedback on our returns policy. We apologize for any inconvenience caused by the return process, since Brexit we are unable to provide returns label. We're actively looking for options to provide a more seamless experience for our customers. Additionally, we're sorry to hear that the product didn't meet your expectations,in those cases we can always check with our Claims department to see what is wrong woth the item. Your input is invaluable, and we aim to improve based on your insights.
Best regards,
Nordic Nest
Dec 23, 2023
Verified review
Very expensive for such thin fabric
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Dec 22, 2023
Verified review
Although the service I received from the Customer Support team was helpful and friendly, both items I purchased in November were separately discontinued despite the order being confirmed.
Both items were originally sent to me, but due to delivery issues returned to sender and the order was then unable to be fulfilled.
I appreciate the quick refund, but am more than disappointed my order took over a month to then eventually be cancelled.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We genuinely regret the disappointment caused by the delivery issues with your November order. While we're glad to hear that our Customer Support team was helpful, we understand the frustration caused by the extended cancellation process. Your feedback is invaluable, and we'll use it to enhance our services. If there's anything we can do to regain your trust or assist you further, please let us know.
Best regards,
Nordic Nest
Dec 15, 2023
Verified review
Time taken for delivery longer than anticipated
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Dec 15, 2023
Verified review
They have very bad communication
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review.
We apologize for any communication lapses you've experienced. We're committed to improving and appreciate your feedback. If you have specific concerns, please feel free to share, and we'll do our best to address them promptly.
Best regards,
Nordic Nest
Dec 12, 2023
Verified review
Deliver as advertised.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your comment.
We are so sorry if the whole process with your order was not as you expected. We value your feedback and will use it to improve our services.
Sincerely,
Nordic Nest
Dec 11, 2023
Verified review
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review,
We're genuinely sorry to hear about your unsatisfactory experience with our online store. Your feedback is important to us, and we'd like to learn more about your specific concerns to address them effectively. Please reach out to our customer support so that we can better understand and resolve any issues you may have encountered. We appreciate your feedback and are committed to improving our services.
Best regards,
Nordic Nest
Dec 9, 2023
Verified review
Hopeless company.my order of 3 baking tins has still not arrived after nearly 2 months.They sent generic email to ask my if I was happy with my purchase,not even realising I had not received them.Very apologetic but i had to down load ,print out and sign a form to state I had not received the items,then take a photo and email it back to them.That was last week and still nothing.Would not recommended this company and will not be buying from them again.I need these to make my son's birthday cake and our Christmas cake but both those plans are now having to be changed.Nof impressed at all.
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Answer by nordicnest.com
Dec 15, 2023
Thank you for your review,
We are sorry that the experience was not the one you expected. Our customer service will contact you to sort this case out.
Thanks again,
Sincerely,
Nordic Nest
Dec 8, 2023
Verified review
It takes too long for parcels to arrive. The depatch times are too long. I appreciate that there are particular busy times during the year like Black Friday and Christmas, but no matter when I order the parcel takes more than a week to depatch, then another week during shipping for this to arrive. In this day and age it needs to be much quicker for customer not to go elsewhere to get their orders in a acceptable timeframe.
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Dec 8, 2023
Verified review
very slow to ship and very slow to respond to emails
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Nov 24, 2023
Verified review
Good but slow but that’s probably the fault of brexit
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Answer by nordicnest.com
Nov 29, 2023
Dear Customer,
Thank you for your feedback. We are sorry to hear you had this unfortunate experience. We are sorry to hear that the delivery was not as fast as you had hoped. We have found that it took 5 working days for the package to arrive, which is well within the estimated delivery time, as UK deliveries are estimated to take 4-6 working days.
We hope that despite this, you are satisfied with your purchase and we will hear from you again in the future!
We wish you a great day!
your Nordic Nest
Nov 24, 2023
Verified review
misrepresentation of brands on site
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Answer by nordicnest.com
Dec 15, 2023
Thank you for bringing this to our attention. We sincerely apologize for any misrepresentation and would appreciate more details to address and rectify the issue. Your feedback helps us improve, and we want to ensure your experience aligns with our commitment to accuracy. Please feel free to share more information or contact our customer support directly.
Sincerely,
Nordic Nest
Nov 10, 2023
Verified review
Unfortunately I ordered my item months ago and it still hasn't been delivered. I've had 3 emails asking me to rate the product and alas I still haven't received it.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Nov 10, 2023
Verified review
Have a returns label for the uk. Still have £200 worth of products I can’t return because I have no label.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for your review, and we sincerely apologize for any inconvenience you're facing regarding the returns process.
Regrettably, due to recent changes related to Brexit, we are currently unable to provide prepaid return labels for returns to the UK. We understand the importance of a smooth returns experience and are actively exploring alternative solutions to facilitate the return of your products.
We appreciate your understanding during this transitional period and thank you for your patience as we strive to improve our services.
Best regards,
Nordic Nest
Nov 10, 2023
Verified review
very disappointing… five weeks later and order not recieved!
ordered on 27 Sep, money taken, it’s now 10 Nov and i’ve not received it… wouldn’t mind if i’d been kept informed or it was a bespoke item… but it’s a £30 shoehorn.
All i’ve had is an order confirmation and dispatch email sent to me a week ago… how long does it take to ship a shoehorn.
very disappointing.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer, thank you for your feedback. We are sorry to hear you had this unfortunate experience. One of our customer service representatives will be reaching out to assist you with this issue shortly.
We wish you a great day!
your Nordic Nest
Nov 10, 2023
Verified review
Delivery to the UK needs work!
The range of products on offer are great, and I love my new blanket/throw. The discounts on offer are great too. I would love to buy more from Nordic Nest, but the delivery experience was so bad that it has put me off buying from them again. The product took 1.5 weeks to reach me, and communication around the delivery was appalling. At one point I was told it had been delivered - to the wrong address - and then it turned up the next day.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for your positive feedback regarding our product range and the satisfaction you found in your new blanket/throw. We're delighted to hear that you appreciate the quality and discounts we offer.
However, we are genuinely sorry to learn about the less-than-ideal delivery experience you had. Your feedback is valuable, and we apologize for any inconvenience caused by the extended delivery time and the lapse in communication.
We understand the frustration caused by the incorrect delivery information, and we deeply regret any confusion it may have caused. This is certainly not the level of service we strive to offer, and we take your concerns seriously.
Best regards,
Nordic Nest