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nordicnest.com
Reviews:

2,388 reviews in the last 12 months9,610 total reviews  

4.69
Excellent

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Certified since: Oct 7, 2015
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nordicnest.com fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Dec 1, 2023
 Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.

Top negative review

Jan 12, 2024
 Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed. Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts. My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts. Yours sincerely, Mary Pawle
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Reviews for nordicnest.com

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2 days ago
 Verified review
My order arrived missing items that were stolen in transit, also some were broken. The retailer gave me a partial refund that was fair. Only 4 stars because their choice of logistics provider did not work.
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Mar 30, 2024
 Verified review
Great products, well packed, arrived safely. The only reason why I don’t give the max stars is because the shipping took a little bit long (one week) and I paid for the express
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Apr 5, 2024
 Verified review

The whoe experience was excellent

The whoe experience was excellent. Very helpful staff. The product is amazing 4 starts because the lead time is too long
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Apr 5, 2024
 Verified review
Takes top long. Otherwise, perfect!
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20 hours ago
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8 days ago
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8 days ago
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Apr 13, 2024
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Apr 13, 2024
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Apr 12, 2024
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Apr 6, 2024
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Apr 5, 2024
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Mar 30, 2024
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23 hours ago
 Verified review

Terrible experience

Terrible customer service. They delivered the items I ordered to the wrong address, they wouldn’t send a replacement parcel, they just said they were looking into it, but I never heard back. After radio silence I had to go and retrieve the parcel from the wrong address at cost to myself. The product then looked nothing like the photos so I’ve tried to start the returns process. Typically nobody has responded. I would say avoid at all costs!
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Apr 5, 2024
 Verified review

Delayed shipping, wrong product delivered

I ordered an advent candle in late Nov for pre Christmas gifts. It never arrived and I forgot about it. Later (Feb) I received an email saying candle was being shipped. Since it was after Christmas, I asked the order be cancelled but was told it was already shipped. When it arrived, the candle was lovely however it was not the Advent candle I’d originally ordered.
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9 days ago
 Verified review

Fab range of products, but dodgy reviews policy

Fab range of products, and excellent customer service. Only 3 stars though because there is no more PayPal, and because Nordic Nest invite customers to review products, but they do not publish all the reviews from verified purchasers ... not even positive reviews.
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Apr 12, 2024
 Verified review

Return Policy

Unfortunately a return policy requires that the customer pay to have it shipped back to Europe which is unreasonably expensive.
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