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nordicnest.com
Reviews:

2,350 reviews in the last 12 months9,664 total reviews  

4.69
Excellent

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Top positive review

Dec 1, 2023
 Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.

Top negative review

Jan 12, 2024
 Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed. Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts. My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts. Yours sincerely, Mary Pawle
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Reviews for nordicnest.com

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Mar 30, 2024
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Mar 22, 2024
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Apr 5, 2024
 Verified review

Delayed shipping, wrong product delivered

I ordered an advent candle in late Nov for pre Christmas gifts. It never arrived and I forgot about it. Later (Feb) I received an email saying candle was being shipped. Since it was after Christmas, I asked the order be cancelled but was told it was already shipped. When it arrived, the candle was lovely however it was not the Advent candle I’d originally ordered.
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Mar 23, 2024
 Verified review
The store showed items were available in 3-5 days, but it’s been a month if not two and those items still haven’t shown up yet.
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Mar 15, 2024
 Verified review
Turnaround in deliveries need to be more prompt. I questioned if the items we’re in stock.
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer, Thank you very much for taking the time to review our products and services. We have checked the shipping time of your order and I regret to inform that it is as expected, it was shipped on January 29 and arrived to you on February 3. The information we offer is that shipping to the UK takes 4 to 6 business days, since we are in Sweden. We are very sorry for the inconvenience caused. We hope that despite this you are satisfied with your purchase and we invite you to contact us whenever we can help you. Sincerely, Nordic Nest
Mar 30, 2024
 Verified review
Responses from customer services could be quicker
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Mar 15, 2024
 Verified review

We never got the order and was very diss

We never got the order and was very disappointed
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer, Thank you very much for taking the time to review our products and services. We have verified what happened to your order, and we apologize because we perfectly understand the disappointment that one can feel when their order does not arrive on time. We would like to assure you that we always do our best and worked actively with the transport company in your case. Apologies for all the inconveniences. We hope that the solution offered has been satisfactory for you and one of our staff will contact you to assist you again. Sincerely, Nordic Nest
Mar 23, 2024
 Verified review
I never received this order. They cancelled it
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Answer by nordicnest.com
Mar 25, 2024
Thank you for your review. I'm truly sorry that you didn't receive your order. We understand your dissapointment and we apologise for the inconvenience. We have verified what happened to your order and one of our staff will contact you again regarding this. Sincerely, Nordic Nest
Mar 15, 2024
 Verified review
I didnt receive my order
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Answer by nordicnest.com
Mar 18, 2024
Dear Customer, Thank you very much for taking the time to review our products and services. We are very sorry for the incident with your purchase. The order was delivered on the expected dates, however the claim that the item was needed took longer. We are very sorry for the inconvenience. We have seen that the replacement has already arrived in your city, so I hope you receive it soon and that you are satisfied with the item. If we can help you with anything else, do not hesitate to contact us, we will be happy to assist you. Sincerely, Nordic Nest
Mar 22, 2024
 Verified review
Worst experience ever
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Answer by nordicnest.com
Mar 25, 2024
Thank you for sharing your review with us. We value your feedback and apologize for any inconvenience you've encountered. Our team is fully committed to continuous improvement, and we are determined to provide a better experience for you and all our customers moving forward. Best regards, Nordic Nest
Mar 22, 2024
 Verified review
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Answer by nordicnest.com
Mar 28, 2024
Thank you for your review, We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and work towards a resolution. Sincerely, Nordic Nest
Feb 12, 2024
 Verified review

Wonderful products, timely delivery. No complaints

Products are as described and arrive timely and in good condition. Shipping costs are excellent! The only thing I would improve is the packaging - sometimes I feel that they could be packaged a bit more securely, but so far everything has arrived in good condition, so I'm happy!
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Mar 1, 2024
 Verified review
Website works great. Great choice. Ordering, Delivery and returns is nice and simple. Delivery to Ireland without any hassle. Items just a little pricey in general which has led me to shop elsewhere for similar items.
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Feb 9, 2024
 Verified review
Well informed regarding the parcels progress to the UK. Item well made and easy to use, only criticism I have, I would have preferred finer grinding of both salt and pepper.
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Feb 23, 2024
 Verified review

Problemfree purchase.

Bought a lovely, big Bedspread. The quality of it is very good and as desribed on website. All in all a problemfree purchase and quick dispatching of it as well.
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Mar 4, 2024
 Verified review
Zerbrechliche Teile sehr gut verpackt. Mail zur Ankündigung mit Tracking-Nummer. Hochwertige aber auch hochpreisige Artikel. Lieferung dauerte leider ewig.
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Feb 23, 2024
 Verified review
the quality of the packing was great, item was lovely but delivery was slow . I buy a lot from europe and this is the slowest delivery by far
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Mar 1, 2024
 Verified review
Great products and good delivery but if a product isn’t available at time of ordering there is a long wait until you receive it- if at all
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Feb 9, 2024
 Verified review
Found a nice European bier glass. Do better: the glass received was not exactly what I ordered (Holmegaard Stout bier glass).
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Mar 8, 2024
 Verified review
A lovely light fitting. A little fiddly to put together but worth the time.
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