nordicnest.comReviews:
2,310 reviews in the last 12 months9,773 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Feb 23, 2024
Verified review
Too much plastic used for packaging. Could and should be more eco friendly.
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Feb 3, 2024
Verified review
Awful in every way that it’s possible for retailer to be awful. Avoid.
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Feb 23, 2024
Verified review
Slow delivery and dishonest delivery charges. Not impressed
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Answer by nordicnest.com
Mar 12, 2024
Thank you for your review
I apologize for the inconvenience caused by the delivery issues you mentioned. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Mar 1, 2024
Verified review
Still waiting for my order I made before Christmas!
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Answer by nordicnest.com
Mar 8, 2024
Thank you for your review,
We sincerely apologize for the delay in shipping your order. Our supplier encountered unexpected delays, impacting our original shipping timeline. We understand your frustration and appreciate your patience. Please accept our apologies for any inconvenience caused.
Best regards,
Nordic Nest
Mar 1, 2024
Verified review
Ordered a salt and pepper pot, only 1 arrived
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Feb 2, 2024
Verified review
Better communication and quicker delivery.
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Feb 2, 2024
Verified review
Extremely poor customer service
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Answer by nordicnest.com
Feb 13, 2024
Thank you for your review
We appreciate your feedback and apologize for any inconvenience you've experienced. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers.
Best regards,
Nordic Nest
Feb 5, 2024
Verified review
My order was never fulfilled
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Answer by nordicnest.com
Mar 18, 2024
Thank you for your review.
We are very sorry to hear about the issues in your order. We're actively looking into the matter and will do everything possible to resolve it promptly and one of our representatives will be in contact with you regarding this on email.
Sincerely,
Nordic Nest
Feb 2, 2024
Verified review
Product never received!
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Feb 26, 2024
Verified review
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Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Jan 6, 2024
Verified review
I have been an returning client at Nordic Nest and the general feedback I would give is positive. The only thing that I would suggest for an improvement is the visual content of the shop. Some photos especially of the ceramic items are not entirely matching the colors and quality of materials of the items. Thus there were two times that I had to return the items as they were looking better and more authentic on the photo than in reality. For example printed out designs on ceramics looked like hand-painted. Unfortunately I dont have the items anymore to add a picture. Thank you!
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Jan 26, 2024
Verified review
Great products, shame about the delivery
I like the Nordic Nest products and the pricing is reasonable. I have just had issues with them using UPS to deliver, who I find terrible. They 'missed' my delivery three times until I had to go and pick the package up from the depot and the items (cutlery and plates) could have been packaged better as the cutlery had shaken loose and one plate a slight chip. As they had no doubt been around a delivery depot several times they just needed sturdier packing at source.
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Nov 3, 2023
Verified review
Lovely coffee table but delivery problems
I am very happy with the product and the ordering procedure. However, the delivery service by UPS was poor. My coffee table did not arrive on the scheduled day of delivery. At 8pm that day it was rescheduled for the following day between 11am and 3pm. It arrived just before 6pm. I would pay extra for a premium delivery service and I think you should offer that service for customers who prefer it.
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Dec 8, 2023
Verified review
The crockery is lovely quality but...
The crockery is lovely quality, but the whole delivery experience was an absolute disaster, the first order has never been dispatched even thought we received an email saying it was, and after waiting for over a month we emailed and they said it has never been dispatched so we had to wait another 2 weeks for it to arrive.
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Dec 29, 2023
Verified review
Nordic Nest- Eva Trio butter dish…
Nordic Nest were the only retailers who stocked the Eva Trio butter dish I wanted. Unfortunately the first dish delivered was faulty and broke in use. Nordic Nest replaced the dish without hesitation although the whole process took quite a long time.
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Jan 7, 2024
Verified review
Poor packaging
The products arrived in good order and in reasonable time, however we were concerned with the external packaging which was in very poor condition, and very close to collapse which could easily have resulted in the individual packages being lost in transit. The large cardboard box containing a number of small packages was very poorly secured (see attached photograph).
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Jan 26, 2024
Verified review
Everything was ok until last delivery, when items inside the packake were not sufficiently protected and one diffuser got smashed and also spilled all over other items that were ment as xmas presents. I hope it was a one time mistake that took place in before xmas rush, because i will gladly shop at Nordic Nest again.
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Dec 4, 2023
Verified review
I liked the wide variety of products.
I didn't enjoy how poorly packed they were. For example a large metal wire basket was in a simple plastic back, which was half open. This basket and a glass vase were put together in a large box without anything that kept them safely in place.
And orders take forever to arrive!
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Dec 29, 2023
Verified review
Nice stuff but expensive
Many items have a shipping charge of £9 to Uk and even if you are purchasing several items the £9 charge is per item so this adds to the cost.
I like the design and choice of items but this additional charge puts me off. They do send items promptly but return policy makes returning heavy items prohibitive for me.
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