nordicnest.comReviews:
2,337 reviews in the last 12 months9,702 total reviews
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
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I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Jan 12, 2024
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Jan 12, 2024
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Poor quality product and even worse is no returns system for UK customers following Brexit
You’d think they would have sorted that by now
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Jan 12, 2024
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Took too long for delivery, nothing to suggest goods came from overseas. Wouldn’t use again
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Jan 11, 2024
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Jan 8, 2024
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The only negative is the huge delivery time - Average time between order placed and order received has been 3 to 4 weeks. If I find a Nordic Nest product I like, I search to see, if product can be found somewhere else, purely because of the long delivering time. Apart from that Nordic Nest is fantastic !!
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Jan 6, 2024
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I am currently still waiting for an order I placed several weeks before Xmas. I was informed it would be delayed but I have since had a further message to say it is delayed even longer
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Jan 6, 2024
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Delivery & customer service was poor
My first order took 5 weeks and it was returned to sender. I had to contact Nordic Nest 5 times to get the order resent. They said that as a gesture they would send it for free. It was not my fault that their delivery company had failed to deliver and I should not have pay for re-delivery.
Also I was told tat some items that I had ordered might no longer be available - it was a hassle to get the delivery finally after 78-8 weeks (missed birthday present & Christmas presents!)
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Jan 5, 2024
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Very fine products but poor service. Long delivery time, products not available. Friendly but not helpful communications.
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Jan 5, 2024
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The delivery took too long,
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Jan 5, 2024
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Item never turned up
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Jan 5, 2024
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Product good, delivery awful
Delivery via Parcelforce took much longer than it should have done due to terrible service, e.g. none of the redelivery options worked.
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Jan 5, 2024
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Very nice selection of products that you cannot get anywhere else.
Slow to deliver.
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Dec 29, 2023
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Envio mais rápido.
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Dec 29, 2023
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It took over 1 month for the items to arrive. I appreciate it was in November but if other companies are willing to pay proper postage to have their items shipped within a reasonable time frame, why isn’t Nordic Nest?
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Dec 29, 2023
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a)the returns costs from uk are high
b) The goods of proprietary design arrived on schedule at the agreed place and delivery- no problems there.
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Dec 23, 2023
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Very expensive for such thin fabric
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Dec 17, 2023
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Mixed bag - terrible logistics; decent customer service
Shipped me smashed up pots couple of times. In the original order, 2 of the 4 pots were damaged, one completely smashed. I asked for replacements - again, one of the two replacements were completely smashed. Looks like you are only able to safely pack and deliver 50% of your products.
In a follow up order, the delivery has been broken up into several batches and I am still waiting for part of my delivery.
Customer services were slow in their response the first time but promptly refunded me the second time when I had enough of receiving smashed pots and asked for the refund.
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Dec 15, 2023
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Time taken for delivery longer than anticipated
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Dec 15, 2023
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You sent me a marketing text message that I hadn't consented to. There was also no way for me to unsubscribe.
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Answer by nordicnest.com
Jan 29, 2024
Thank you for your review
We sincerely apologize for the inconvenience caused by the unsolicited marketing text message. Your feedback is important to us, and we have taken immediate action by unsubscribing you from our list. We appreciate your understanding, and if you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Nordic Nest
Dec 8, 2023
Verified review
It takes too long for parcels to arrive. The depatch times are too long. I appreciate that there are particular busy times during the year like Black Friday and Christmas, but no matter when I order the parcel takes more than a week to depatch, then another week during shipping for this to arrive. In this day and age it needs to be much quicker for customer not to go elsewhere to get their orders in a acceptable timeframe.
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