nordicnest.com- Logo - reviews

nordicnest.com
Reviews:

2,328 reviews in the last 12 months9,721 total reviews  

4.69
Excellent

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Certified since: Oct 7, 2015
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nordicnest.com fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Dec 1, 2023
 Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.

Top negative review

Jan 12, 2024
 Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed. Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts. My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts. Yours sincerely, Mary Pawle
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Reviews for nordicnest.com

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Feb 10, 2024
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Feb 3, 2024
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Feb 2, 2024
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Feb 2, 2024
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Feb 2, 2024
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Feb 2, 2024
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Jan 27, 2024
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Jan 27, 2024
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Jan 26, 2024
 Verified review

Great customer service but terrible packaging

We ordered 5 side plates, and 2 large ceramic canisters, among other things. The plates were packed in a thin layer of bubble wrap and placed in the box, standing up, with no other protection between them and the box. 4 of the 5 plates broke. One of the canisters had no bubble wrap over the lid, so this broke also. I've given them 3 stars however, because they replied to my complaint quickly, and offered a refund or replacement, without quibbling.
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Feb 16, 2024
 Verified review

Fab products, fab cust service, not so fab about product reviews

Fabulous range of products, excellent prices, and impeccable customer service whenever needed. However, Nordic Nest invite verified purchasers to review products, only for the reviews never to be published - if they are negative reviews. This is not fair. Unless they contain profanity or unacceptable things such as discrimination etc., ALL product reviews from verified buyers ought to be published.
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Feb 2, 2024
 Verified review

Nice blanket let down by slow admin & dispatch

Throws ordered ‘in time for Xmas ‘ weren’t in time Misled on website by missing info pointing out they could arrive if you selected Express postage … slow to dispatch …. Slow to arrive - significant at such times however nice the item
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Jan 26, 2024
 Verified review

Lovely items but …

Lovely items but unfortunately very slow delivery time and tracking information did not work. Customer service was also quite slow in response time and did not actually answer my question.
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Feb 16, 2024
 Verified review

Slow to rectify issues

Slow delivery, item turned up with missing missing parts. Then proceeded to tell me my spare part had arrived when it hadn’t. Still no part and the issue has taken over a month so far.
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Feb 2, 2024
 Verified review
They need to improve their communication around the shipping process, and make it clearer to UK customers that they do not provide labels for returns.
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Feb 2, 2024
 Verified review

not recommended

pro customer service was quite responsive via Whatsapp con misleading information on stock it took 4 weeks to send one item
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Answer by nordicnest.com
Mar 12, 2024
Thank you for your review We're glad to hear that you found our customer service responsive but apologize for any inconvenience with delivery and items. Our team is committed to improving, and we're dedicated to ensuring a better experience for you and our future customers. Best regards, Nordic Nest
Feb 16, 2024
 Verified review
I think the goods are overpriced, and you could be more transparent on international delivery times.
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Jan 26, 2024
 Verified review
Delivery ordered on 8th December showed up on 28th Jan.
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Jan 26, 2024
 Verified review
Difficulty with delivery
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Jan 26, 2024
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Dec 1, 2023
 Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
Report review