nordicnest.comReviews:
2,353 reviews in the last 12 months9,621 total reviews
Excellent
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Jan 13, 2024
Verified review
I had a lot of problems when I bought some products and didn't see that one had a little orange dot with words 'not in stock'. I hat to wait and wait... When I realized a problem, It was almost impossible to remove the missing product and deliver others. Please fix this issue. It was an awful experience.
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Jan 26, 2024
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Lovely items but …
Lovely items but unfortunately very slow delivery time and tracking information did not work. Customer service was also quite slow in response time and did not actually answer my question.
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Jan 5, 2024
Verified review
Product good, delivery awful
Delivery via Parcelforce took much longer than it should have done due to terrible service, e.g. none of the redelivery options worked.
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Jan 5, 2024
Verified review
Very fine products but poor service. Long delivery time, products not available. Friendly but not helpful communications.
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Jan 12, 2024
Verified review
Took too long for delivery, nothing to suggest goods came from overseas. Wouldn’t use again
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Jan 13, 2024
Verified review
It took this company nearly 3 weeks t deliver my order, despite items being in stock.
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Jan 5, 2024
Verified review
Very nice selection of products that you cannot get anywhere else.
Slow to deliver.
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Jan 26, 2024
Verified review
Difficulty with delivery
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Jan 12, 2024
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Jan 11, 2024
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Nov 10, 2023
Verified review
Delivery to the UK needs work!
The range of products on offer are great, and I love my new blanket/throw. The discounts on offer are great too. I would love to buy more from Nordic Nest, but the delivery experience was so bad that it has put me off buying from them again. The product took 1.5 weeks to reach me, and communication around the delivery was appalling. At one point I was told it had been delivered - to the wrong address - and then it turned up the next day.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for your positive feedback regarding our product range and the satisfaction you found in your new blanket/throw. We're delighted to hear that you appreciate the quality and discounts we offer.
However, we are genuinely sorry to learn about the less-than-ideal delivery experience you had. Your feedback is valuable, and we apologize for any inconvenience caused by the extended delivery time and the lapse in communication.
We understand the frustration caused by the incorrect delivery information, and we deeply regret any confusion it may have caused. This is certainly not the level of service we strive to offer, and we take your concerns seriously.
Best regards,
Nordic Nest
Dec 8, 2023
Verified review
It takes too long for parcels to arrive. The depatch times are too long. I appreciate that there are particular busy times during the year like Black Friday and Christmas, but no matter when I order the parcel takes more than a week to depatch, then another week during shipping for this to arrive. In this day and age it needs to be much quicker for customer not to go elsewhere to get their orders in a acceptable timeframe.
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Oct 31, 2023
Verified review
Flaws and description error
The Pixie cups and jug I ordered were not dishwasher-safe, although the website said that they were, and the jug's glaze was flawed; all fo thei was disappointing and inconvenient. However I was refunded for the mugs and the jug was replaced, which was good reparation, but I would not feel comfortable in recommending N Nest.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
We appreciate your honest feedback, and we apologize for any disappointment and inconvenience you experienced with your Pixie cups and jug. We sincerely regret that the items did not meet the expected dishwasher-safe standards, and we acknowledge the flaw in the jug's glaze.
We're pleased to hear that our customer support was able to provide a resolution by refunding the mugs and replacing the jug. However, we understand that the overall experience fell short of your expectations, and for that, we are truly sorry.
If there's anything else we can do to make amends or if you have further feedback, please don't hesitate to contact us. We hope you might consider giving us another chance in the future to provide you with a more positive experience.
Best regards,
Nordic Nest
Sep 24, 2023
Verified review
It depends on what is available
I am careful when purchasing from Nordic Nest because there are so many things made in China and elsewhere, and these are expensive for what they are. I'd like to see Scandinavian designs made in Scandinavia, not in China. Customer service is good, but a bit slow.
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Answer by nordicnest.com
Sep 26, 2023
Dear Customer,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and concerns regarding the origin of our products. We want to assure you that we share your passion for authentic Scandinavian designs made in Scandinavia. While we do offer a wide range of products that may originate from various places, it's important to note that every item we carry is subject to rigorous quality checks and inspections. We work closely with our partner factories to ensure that the quality and craftsmanship meet our high standards, regardless of their location.
Moreover, I'm pleased to inform you that all our products are designed in Scandinavia, upholding the true essence of Scandinavian design principles. We take great pride in collaborating with talented Scandinavian designers who create unique and innovative pieces that embody the spirit of the region. We genuinely value your feedback on our customer service, and we're committed to improving our response times to ensure a more efficient and prompt service for you in the future.
Have a lovely day!
Best regards, Nordic Nest
May 14, 2023
Verified review
Never received my parcel. Courier tried to deliver but I received the notification too late. Other couriers normally leave the parcel in a safe place in our building but this courier merely send it back to Europe. Very disappointed.
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Answer by nordicnest.com
May 22, 2023
Dear customer, thank you for your feedback.
We are so sorry to hear you have experienced these issues with the courier. It seems one of our customer service representatives has been in contact with you and has assisted you with this issue. If there is anything else you need assistance with, you are always welcome to contact us and we will be more than happy to help you.
Best regards,
Nordic Nest Team
Oct 27, 2023
Verified review
Wasn't obvious upon purchase it was coming from overseas so there was quite a long wait plus the delivery company they used would not leave package in garage for me so I had to take a day off work after 3 delivery attempts.
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Answer by nordicnest.com
Nov 16, 2023
Dear Customer,
Thank you for sharing your experience!
We understand that the overseas shipping and delivery challenges, including the courier's policy, caused inconvenience. We apologize for any disruption to your schedule and appreciate your feedback.
If there's anything else we can assist you with or improve upon, please let us know.
Best regards, Janet
Dec 29, 2023
Verified review
It took over 1 month for the items to arrive. I appreciate it was in November but if other companies are willing to pay proper postage to have their items shipped within a reasonable time frame, why isn’t Nordic Nest?
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Aug 11, 2023
Verified review
Lovely selection of items, but to return household things I had to pay and arrange a dpd return myself. I would be happy to pay if there was a returns portal through which to process it simply.
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May 5, 2023
Verified review
Nice products, large range. Not enough info in product description (eg dimensions are often missing), slow to respond to email, slow delivery and high delivery charges.
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Answer by nordicnest.com
May 5, 2023
Dear Customer,
Thank you for your feedback!
We are glad to hear that you're happy with our large range of products!
We are sorry to hear that the product descriptions aren't more detailed, if you have any specific items where information is missing, you're more than welcome to contact our customer service so we can add this information to our website!
Best regards,
Nordic Nest
Dec 29, 2023
Verified review
a)the returns costs from uk are high
b) The goods of proprietary design arrived on schedule at the agreed place and delivery- no problems there.
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