nordicnest.comReviews:
2,350 reviews in the last 12 months9,664 total reviews
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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
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Top negative review
Jan 12, 2024
Verified review
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
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Reviews for nordicnest.com
Dec 29, 2023
Verified review
Nordic Nest- Eva Trio butter dish…
Nordic Nest were the only retailers who stocked the Eva Trio butter dish I wanted. Unfortunately the first dish delivered was faulty and broke in use. Nordic Nest replaced the dish without hesitation although the whole process took quite a long time.
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Jan 7, 2024
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Poor packaging
The products arrived in good order and in reasonable time, however we were concerned with the external packaging which was in very poor condition, and very close to collapse which could easily have resulted in the individual packages being lost in transit. The large cardboard box containing a number of small packages was very poorly secured (see attached photograph).
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Dec 4, 2023
Verified review
I liked the wide variety of products.
I didn't enjoy how poorly packed they were. For example a large metal wire basket was in a simple plastic back, which was half open. This basket and a glass vase were put together in a large box without anything that kept them safely in place.
And orders take forever to arrive!
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Dec 29, 2023
Verified review
Nice stuff but expensive
Many items have a shipping charge of £9 to Uk and even if you are purchasing several items the £9 charge is per item so this adds to the cost.
I like the design and choice of items but this additional charge puts me off. They do send items promptly but return policy makes returning heavy items prohibitive for me.
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Jul 22, 2023
Verified review
Beautiful Design
I got a teapot and a tray and I absolutely love both. The teapot keeps hot for ages and is just lovely to look at. I love the design of the tray but at the huge price ticket I didn't expect the wood to be untreated and so it shows water stains and rings from anything wet that has been placed on it.
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Dec 8, 2023
Verified review
Worth the wait
Ordered in “in stock” item which was subsequently not in stock and so was delayed by 3 weeks. Luckily I wasn’t in a rush and they did at least keep me updated. Item arrived well packaged and exactly as stated. It is very beautiful so overall I am happy with the experience and would buy again.
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May 12, 2023
Verified review
The material I ordered is lovely and perfect! My only quibble is that it seemed to take a very long time to get to the states. I've ordered things from Europe, and they have taken much less time. Other than that, everything is great and I will likely visit your website again.
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Jun 30, 2023
Verified review
They have Luxuery European design goods. I like their selection. Shipping cost to is bit pricey since I’m so used to free shipping. And shipping time is not so quick. But I understand it’s from the other side of ocean. I will order again if I find a good deal on nice products.
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Sep 22, 2023
Verified review
Nice range of products, I enjoy browsing the site but the returns process sucks for customers in the UK. I'll always see if other retailers have the same product, even if I have to pay a little more it's worth it to avoid the hassle of incredibly slow and expensive returns.
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Nov 3, 2023
Verified review
Product took about 5 weeks long than they initially stated to arrive and when it did arrive the table had a slight crack in it. I was initially really disappointed but they fully refunded me and allowed me to keep the table
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May 26, 2023
Verified review
Beautiful selection of brands and items
Everything arrived well packed and I’m happy that Nordic Nest ships all Scandinavian brands to USA. It only takes rather long time for goods to arrive (5weeks), when it only took a few days compared to their competitor.
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Dec 30, 2023
Verified review
Delivery takes a little while to arrive in the UK
The product took a while to get through Germany, but once it was in the UK it was delivered in a couple of days. NN were quick to answer my emails regarding the delay and very polite. Pleased with the product!
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Nov 24, 2023
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Extra shipping costs to the UK are off putting
I like the items but the £9 surplus for shipping for each item puts me off. Even if several items are going to the same place there doesn’t seem to be away of reducing costs which are prohibitive now to the UK
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Sep 15, 2023
Verified review
Beautiful products at good prices. I like that there are no additional import charges despite delivery to the UK. I would give 5 stars but returns aren’t free (unlike other European online stores).
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May 21, 2023
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service and delivery was all good , but the colour and description was not good , so had to return product. We ordered Arctic White placemats and they were grey , they were not remotely white
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Answer by nordicnest.com
May 22, 2023
Dear customer, thank you for your feedback.
We are sorry to hear there was an issue with the color! Of course, if you ever receive an item which does not meet your expectations or differs from the description, you are always welcome to contact our customer service and we will be more than happy to assist you! Our main goal is that you are happy with the products and your experience with us.
Kind regards,
Nordic Nest Team
Aug 18, 2023
Verified review
The item ordered wasn't exactly like the picture - it was more 'gold' than 'brass' in colour, which was disappointing. Also, delivery could have been a little faster. Otherwise very happy.
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Sep 29, 2023
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Great client service
They sold me a product that their supplier was. It able to deliver, but after that the proactive client service was excellent in terms of keeping me up to date and resolving the order issue
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Jun 30, 2023
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Goods as described
Item arrived as described, but as imported the notification of despatch wasn’t any guide as to when I could expect delivery - which fortunately was in time to be given as the intended gift!
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Jul 10, 2023
Verified review
Very happy with the rug
Everything went smoothly, and I am very happy with the rug I bought. It’s great quality.
This is the first time I have bought goods from Nordic Nest, so it’s hard to give more than 4 *s.
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Aug 11, 2023
Verified review
PRODUCTS QUALITY AND WELL PRICED BUT EXTRA FEE FOR VAT
PRODUCTS ARE QUALITY AND WELL PRICED. MY ONLY RESERVATION IS IF SENDING PRODUCTS TO UNITED STATES THERE IS AN HIGH FEE FOR VAT-ALSO ON RETURNS. NEVER HAD THAT VAT FROM ANY OTHER COMPANY.
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