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Top positive review
Dec 1, 2023
Verified review
While the shipping was efficient, a faster delivery could influence me to purchase more products. I've noticed that the pricing in the Americas is significantly higher than in Europe and Asia, with limited discounts. The external packaging arrived quite damaged, but thankfully, the original packaging for the lamp inside was sturdy and well-designed. Despite these logistical issues, the product itself is highly satisfactory, be it the texture or color—flawless in every aspect.
I have been ordering from Nordic Nest for quite a number of years and have always found their service to be very satisfactory. My last order, early in December, was for my Christmas gifts to family and friends. The order never came and when I contacted Nordic Nest as it got very close to Christmas I was told that the parcel had been lost. They said that some of the items were no longer available but that they would send the rest of the order but not in time for Christmas delivery. I asked for credit for the 2 out of stock items and that was agreed.
Last week I received a box in the post containing a tiny box of candles ( originally cancelled because out of stock) and then t2 days ago I got the rest of my order. It contained some of the Christmas items ( napkins and decoration) that are no use until next Christmas. I had to go out at the last moment before Christmas to buy a different set of gifts.
My main complaint is that Nordic Nest should have been aware on their tracking system that the parcel was not delivered and contacted me in time for me to cancel and get some time to shop for gifts.
Yours sincerely,
Mary Pawle
Product took about 5 weeks long than they initially stated to arrive and when it did arrive the table had a slight crack in it. I was initially really disappointed but they fully refunded me and allowed me to keep the table
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May 26, 2023
Verified review
Beautiful selection of brands and items
Everything arrived well packed and I’m happy that Nordic Nest ships all Scandinavian brands to USA. It only takes rather long time for goods to arrive (5weeks), when it only took a few days compared to their competitor.
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Nov 24, 2023
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Extra shipping costs to the UK are off putting
I like the items but the £9 surplus for shipping for each item puts me off. Even if several items are going to the same place there doesn’t seem to be away of reducing costs which are prohibitive now to the UK
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Sep 15, 2023
Verified review
Beautiful products at good prices. I like that there are no additional import charges despite delivery to the UK. I would give 5 stars but returns aren’t free (unlike other European online stores).
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May 21, 2023
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service and delivery was all good , but the colour and description was not good , so had to return product. We ordered Arctic White placemats and they were grey , they were not remotely white
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Answer by nordicnest.com
May 22, 2023
Dear customer, thank you for your feedback.
We are sorry to hear there was an issue with the color! Of course, if you ever receive an item which does not meet your expectations or differs from the description, you are always welcome to contact our customer service and we will be more than happy to assist you! Our main goal is that you are happy with the products and your experience with us.
Kind regards,
Nordic Nest Team
Aug 18, 2023
Verified review
The item ordered wasn't exactly like the picture - it was more 'gold' than 'brass' in colour, which was disappointing. Also, delivery could have been a little faster. Otherwise very happy.
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Sep 29, 2023
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Great client service
They sold me a product that their supplier was. It able to deliver, but after that the proactive client service was excellent in terms of keeping me up to date and resolving the order issue
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Jun 30, 2023
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Goods as described
Item arrived as described, but as imported the notification of despatch wasn’t any guide as to when I could expect delivery - which fortunately was in time to be given as the intended gift!
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Jul 10, 2023
Verified review
Very happy with the rug
Everything went smoothly, and I am very happy with the rug I bought. It’s great quality.
This is the first time I have bought goods from Nordic Nest, so it’s hard to give more than 4 *s.
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Aug 11, 2023
Verified review
PRODUCTS QUALITY AND WELL PRICED BUT EXTRA FEE FOR VAT
PRODUCTS ARE QUALITY AND WELL PRICED. MY ONLY RESERVATION IS IF SENDING PRODUCTS TO UNITED STATES THERE IS AN HIGH FEE FOR VAT-ALSO ON RETURNS. NEVER HAD THAT VAT FROM ANY OTHER COMPANY.
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Nov 3, 2023
Verified review
Please notify me when a delivery is due
I would like to receive email to tell me when to expect delivery. I don’t need a time slot but would like to know when a parcel is on the way.
I am pleased with the items I have bought.
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Oct 7, 2023
Verified review
My experience with Nordic Nest was very pleasant. I emailed customer care to get an estimate on the delivery date and Janet responded very quickly and accurately with an answer.
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Dec 8, 2023
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There was a technical error with stock availability, but this was resolved quickly and the goods sent well packed. Thanks, would happily use again in the future.
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Nov 10, 2023
Verified review
We purchased 3 vases, beautiful quality! Just disappointed they took so long to be delivered to us in London. They should be clearer about delivery times.
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May 9, 2023
Verified review
Good prices, good selection.
Much better pricing here than anywhere else for similar items (Muuto etc). If i had a critique - it took way longer than I expected to receive the products
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Answer by nordicnest.com
May 10, 2023
Thank you for taking the time out of your valuable time to leave us a review. We are very happy to hear that you like our items!!!
We are sorry to hear that the delivery time was not as expected and that your order was delayed, our goal is to work to improve your experience with us. If you have any questions, please do not hesitate to contact our customer service, we will be happy to help you.
Have a lovely day
//Nordic Nest Team
Dec 6, 2023
Verified review
Great selection, can be your one stop shop for all things home. For items on the back order could be more clear how long would it take for them to deliver
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Sep 24, 2023
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Good overhaul
Recent updates to website and email circulation has made nordic more appealing and competitive. 'Nordic nest' sounds odd and rather cosy in english.
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Jul 7, 2023
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I LOVE Nordic Nerst and order from them often--always satisfied.
Their way of listing each color or variation of an item SEPARATELY drives me crazy!
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Dec 22, 2023
Verified review
Lighting products generally good quality. Quality probably reflected in the price. Be good to have country of origin clearly stated.
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Nov 19, 2023
Verified review
The shop selection is excellent and customer service is good. The returns process from the UK is time consuming and expensive though.
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Imported Reviews
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