I received the wrong product, emailed the customer services with the photos, but got no response - it has been 3 days. I don't know what to do, I got no product and no money, and no customer service.
Dear customer, thank you for your review. It's a shame you didn't give a reason for your rating. We would like to improve our customer service. Kind regards, your baslerbeauty team
Apr 28, 2024
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Answer by basler-beauty.ie
Apr 29, 2024
Dear customer, thank you very much for your review. It is a pity that you did not give a reason for your review. We would like to improve our customer service. Yours sincerely, Your baslerbeauty team
Mar 4, 2024
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get my order to me
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Answer by basler-beauty.ie
Mar 5, 2024
Dear customer, thank you for your review. Our customer service has already contacted you. Yours sincerely, Your baslerbeauty team
Feb 20, 2024
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Late.
Order still not arrived !
Would not recommend.
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Answer by basler-beauty.ie
Feb 22, 2024
Dear customer, thank you very much for your review.
As we were only able to initiate processing after receiving your postcode, this has been somewhat delayed.
According to DHL shipment tracking, the parcel has already been transported to the destination country and will arrive in the next few days.
Best regards, your basler-beauty team
Jun 23, 2023
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I received the wrong product, emailed the customer services with the photos, but got no response - it has been 3 days. I don't know what to do, I got no product and no money, and no customer service.
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Answer by basler-beauty.ie
Jun 26, 2023
Thank you for your review. We are sorry that you are dissatisfied with the service. Our customer service team has already contacted you to find a solution. Thank you. basler-beauty team
Aug 27, 2023
Verified review
The item was delivered to the wrong house, basler beauty doesn’t care one bit in there mine once they post the package they’re job is done. They refuse to refund even though I never received what I paid for and trusted shops has been no help so far waiting one week even to get an answer
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Answer by basler-beauty.ie
Aug 28, 2023
Dear Customer, Thank you for your review.
We have sent the goods to the address given in the order.
As soon as we have received the shipment as a return, we will of course issue a refund.
Best regards, your baslerbeauty team
Nov 22, 2023
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A month later and no delivery. Dont know where they are based but wanted a VAT number and all sorts of excuses! Cancelled order - terrible experience and even emails dont go first time !
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Answer by basler-beauty.ie
Nov 23, 2023
Dear customer, thank you very much for your review and your honest feedback.
We are truly sorry that you were not satisfied with our service.
Best regards, your baslerbeauty team
Dec 31, 2023
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I bought Christmas presents for my wife well before but they even couldn't manage to deliver it so we passed upset Christmas.. So never again
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Answer by basler-beauty.ie
Jan 2, 2024
Dear customer, thank you for your review. Our customer service has already contacted you. Yours sincerely, Your baslerbeauty team
Jun 11, 2023
Verified review
It’s taking a long time for the prefer to arrive. Still waiting for the order. Very slow . Not happy
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Answer by basler-beauty.ie
Jun 12, 2023
Dear customer, thank you for your review. Our customers are our focus and customer service is our top priority. We are therefore very sorry that we are currently not delivering as promptly as our customers are used to. Please believe us, our shipping staff are working flat out and making every effort to ensure that all orders are shipped to our customers in a timely manner. We hope for your understanding and apologise again for this. Your basler-beauty team
May 30, 2023
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I didn't receive my order
It's been two weeks and I still haven't received my order.
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Answer by basler-beauty.ie
May 30, 2023
Dear customer, due to the current order volume, the delivery of your order will be delayed by a few days. Please excuse this delay, we are very sorry and thank you for your understanding. Your baslerbeauty team
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