Photospecialist.ieReviews:
292 reviews in the last 12 months655 total reviews
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Top positive review
Jul 14, 2023
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The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Dec 7, 2023
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- the item I ordered was never delivered because it went missing apparently
- I had to chase your reps for updates as I had no idea where the parcel was after 7 days
- I had to follow up after reaching out first for a second update.
All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie
Aug 9, 2023
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Aug 7, 2023
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Aug 1, 2023
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Answer by Photospecialist.ie
Aug 2, 2023
Thank you for your rating!
Jul 25, 2023
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Jul 21, 2023
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Jul 15, 2023
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Jul 15, 2023
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Jul 14, 2023
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Jul 14, 2023
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Jul 12, 2023
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Jul 6, 2023
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Jul 4, 2023
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Jun 23, 2023
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Jun 18, 2023
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Jun 7, 2023
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Jun 1, 2023
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May 27, 2023
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Dec 7, 2023
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0 customer care involvement
- the item I ordered was never delivered because it went missing apparently
- I had to chase your reps for updates as I had no idea where the parcel was after 7 days
- I had to follow up after reaching out first for a second update.
All in all very very disappointing experience, never to order anything from you
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Answer by Photospecialist.ie
Dec 7, 2023
How sad to read that you had this experience. I would like to sincerely apologise for that the investigation of your package took a bit long. The couriers should be given some time to find out what happened.
I see that a refund has been initiated.
Nov 6, 2023
Verified review
Total garbage website. Product was not in stock as listed. Tried to order another product today and the payment software they use keeps rejecting my payment even though my bank has approved it. Total schlock.
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Answer by Photospecialist.ie
Nov 8, 2023
Thank you for taking the time to leave this review.
I am so sorry to hear this. I will send you an email so I can solve this for you.
Jul 12, 2023
Verified review
They care the bare minimum- honestly if you can you better off using another website. I got a lense form them there and the outer casing was damaged (the lense still functioned). They said I should return it but quite frankly time is an asset and they aren’t any dumber then me so they knew what they were doing when they sent my a damaged lense in a damaged box. Hoping I would not have the time to return it and they were right. They also claim to ship quickly 2-3 day or somthing- just keep in mind they without pause will lie to you.
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Answer by Photospecialist.ie
Jul 13, 2023
What a disappointment to read that you think this. We are an official dealer and would never send damaged products. I am pleased to look into how this could have happened with you.