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Top positive review
Photospecialist.ie customer
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Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
I previously gave a one star review on the product i bought as it broke during first use. I was immediately contacted by customer service offering help to resolve the issue. Customer service was really helpful and I have received full refund today.
This is a review on customer service which I found very helpful and efficient.
Answer by Photospecialist.ie
Sep 16, 2023
Thank you so much! I am happy to hear that I could help you.
If there is anything, please don't hesitate to contact me.
Photospecialist.ie customer
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5 days ago
Verified review
Amazing service!
It so happened that during shipment the transport company lost my parcel. After contacting the photospecialist, they immediately resent my order. and I received it very quickly. They are professionals.
Answer by Photospecialist.ie
4 days ago
Thanks for your lovely review! Glad we could help you in this way.
Photospecialist.ie customer
Report review
7 days ago
Verified review
Have ordered from them before and satisfied and am waiting on order to arrive now but no tracking on due time,only flaw i found with this shop.Would be nice to know arrival time.
Answer by Photospecialist.ie
7 days ago
Thank you for your compliment!
Of course, I understand and will send you an email about this.
Photospecialist.ie customer
Report review
Sep 9, 2023
Verified review
Great Value & Fast Delivery
Great value, fantastic customer service and ultra fast international delivery. Highly recommend it to deal with.
Photospecialist.ie customer
Report review
4 days ago
Verified review
Great on price, but after allowing me to choose a delivery date, you were a day late
Photospecialist.ie customer
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Sep 15, 2023
Verified review
Great organisation to deal with
good value for money, accurate descriptions of products and fast efficient delivery
Photospecialist.ie customer
Report review
2 days ago
Verified review
Great company to deal with
One stop shop for all your needs
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