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Top positive review
Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
- the item I ordered was never delivered because it went missing apparently
- I had to chase your reps for updates as I had no idea where the parcel was after 7 days
- I had to follow up after reaching out first for a second update.
All in all very very disappointing experience, never to order anything from you
Everything was so east and delivery very fast and we were updated about dates etc.
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Jun 12, 2023
Verified review
My whole problem started at the checkout stage. I entered my correct address details and when it came to shipping my address was always incorrect as it kept putting my eircode just after my house number and it gave me no confidence that it would arrive at the correct address as requested. I tried to access my account details and change the address from there but I could not access the details due to an error message, cheers
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Answer by Photospecialist.ie
Jun 12, 2023
Hello Michael,
Thank you for leaving this review.
I see that you have contacted us about this issue and we arranged to made the order by hand.
I will also send you an email.
Jun 12, 2023
Verified review
Happy with the product and service!
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Jun 10, 2023
Verified review
very slow to ship
ship the order out soon after it is received instead of almost two weeks after purchase. I still haven't received my order.
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Answer by Photospecialist.ie
Jun 12, 2023
Thank you that you took the time to leave this review.
I am sorry to hear that it all took so long and I will see into this.
I don't see any comminication about this, so I will send you an email so we can solve this.
Jun 9, 2023
Verified review
New products are actually new; good service
Have ordered from them a few times. Each time the products have been as specified and quickly shipped. They also have some hard to find items for reasonable price. Very happy with them.
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Answer by Photospecialist.ie
Jun 10, 2023
Thank you so much for your kind words!
I am happy to read that you are satisfied with our services.
Jun 8, 2023
Verified review
I did not receive the item. No tracking information. Nothing so far.
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Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review.
I am so sorry to read that you had no information from us. Usually you would recieve an e-mail with the tracking, but I see that you did not recieve this from the system.
There is no communication bout this issue, so I will send you an email to inform you about your order.
Jun 7, 2023
Verified review
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Jun 4, 2023
Verified review
Great after sales customer service.
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Answer by Photospecialist.ie
Jun 5, 2023
Thank you so much!
I hope we see you again soon.
Jun 1, 2023
Verified review
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Jun 1, 2023
Verified review
Fast delivery.
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Answer by Photospecialist.ie
Jun 1, 2023
Thank you!
May 28, 2023
Verified review
Fast reply to my question
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Answer by Photospecialist.ie
Jun 1, 2023
We're happy to help.
May 27, 2023
Verified review
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May 19, 2023
Verified review
Very good as always, last delivery was 1 week, but usually it’s faster
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