Photospecialist.ieReviews:
313 reviews in the last 12 months655 total reviews
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Top positive review
Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Dec 7, 2023
Verified review
- the item I ordered was never delivered because it went missing apparently
- I had to chase your reps for updates as I had no idea where the parcel was after 7 days
- I had to follow up after reaching out first for a second update.
All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie
May 3, 2023
Verified review
Good delivery and information
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Answer by Photospecialist.ie
May 6, 2023
Thank you so much! Hope to see you soon again.
Oct 19, 2023
Verified review
Awsome product great value
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Answer by Photospecialist.ie
Oct 20, 2023
Thank you so much!
Jun 24, 2023
Verified review
In general a good service.
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Answer by Photospecialist.ie
Jun 26, 2023
Thank you verry much.
Jun 10, 2023
Verified review
Long delivery time
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Sep 1, 2023
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Good prices
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Dec 25, 2023
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Mick T.
Athenry
Dec 11, 2023
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Dec 4, 2023
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Dec 1, 2023
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Nov 29, 2023
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Sep 29, 2023
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Aug 29, 2023
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Jul 7, 2023
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May 5, 2023
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Dec 7, 2023
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0 customer care involvement
- the item I ordered was never delivered because it went missing apparently
- I had to chase your reps for updates as I had no idea where the parcel was after 7 days
- I had to follow up after reaching out first for a second update.
All in all very very disappointing experience, never to order anything from you
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Answer by Photospecialist.ie
Dec 7, 2023
How sad to read that you had this experience. I would like to sincerely apologise for that the investigation of your package took a bit long. The couriers should be given some time to find out what happened.
I see that a refund has been initiated.
Nov 6, 2023
Verified review
Total garbage website. Product was not in stock as listed. Tried to order another product today and the payment software they use keeps rejecting my payment even though my bank has approved it. Total schlock.
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Answer by Photospecialist.ie
Nov 8, 2023
Thank you for taking the time to leave this review.
I am so sorry to hear this. I will send you an email so I can solve this for you.
Jul 12, 2023
Verified review
They care the bare minimum- honestly if you can you better off using another website. I got a lense form them there and the outer casing was damaged (the lense still functioned). They said I should return it but quite frankly time is an asset and they aren’t any dumber then me so they knew what they were doing when they sent my a damaged lense in a damaged box. Hoping I would not have the time to return it and they were right. They also claim to ship quickly 2-3 day or somthing- just keep in mind they without pause will lie to you.
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Answer by Photospecialist.ie
Jul 13, 2023
What a disappointment to read that you think this. We are an official dealer and would never send damaged products. I am pleased to look into how this could have happened with you.
Sep 20, 2023
Verified review
Packing badly packed with one tape along the top of box only. Box was opened at my front door as tape became loose. The people in their packaging dept are pure idiots. Look at the photo and this is the way my box was left at my front door on a rainy day. Notice one piece of tape along the top edge of box. I have brought this to their attention but doubt that they will do anything to rectify this. Also they say that they price match which is a lie because they refused on two occasions with me to price match.
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Answer by Photospecialist.ie
Sep 20, 2023
Thank you so for leaving this review Eugene.
However calling people names is not necessary and I have explained twice to you that I will take it up with the correct deparments to improve this.
I understsand that you are disappointed with us, because we can not match the price. We do not promise a low price match, we promise the best price we can give. When company's only have an online shop or maybe 3 fysical shops it is understandable they can lower their prices. And I have send you an email this morning that I would discuss this with my manager and get back to you on this.
Instead of giving me the time to get back to you, you leave another review.
Jun 12, 2023
Verified review
My whole problem started at the checkout stage. I entered my correct address details and when it came to shipping my address was always incorrect as it kept putting my eircode just after my house number and it gave me no confidence that it would arrive at the correct address as requested. I tried to access my account details and change the address from there but I could not access the details due to an error message, cheers
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Answer by Photospecialist.ie
Jun 12, 2023
Hello Michael,
Thank you for leaving this review.
I see that you have contacted us about this issue and we arranged to made the order by hand.
I will also send you an email.
Jul 17, 2023
Verified review
Unacceptable Communication and Website Order Information-
First--the ordered product DID arrive as promised--it was the correct product, in good condition, and delivered on the day promised! So why 2 stars???--The website promised a purchase confirmation within 1-hour of order, or buyer is instructed to contact the company. No order confirmation was received--but it was NOT possible to contact the company through their photospecialist.ie website. The in
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Answer by Photospecialist.ie
Jul 17, 2023
Thank you for taking the time to leave this review.
I see that you had contact with my colleague on Friday and you recieved the track&trace email.
We are having difficulties with our emailaddress and we are working hard to get this fixed. My apologies for this.