Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

310 reviews in the last 12 months655 total reviews  

4.48
Good

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Top positive review

Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Top negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie

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Jan 23, 2024
 Verified review
Prompt and rewarding
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Answer by Photospecialist.ie
Jan 23, 2024
Great to read, I hope you enjoy your order!
Jan 23, 2024
 Verified review
Kept me updated
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Jan 23, 2024
 Verified review
All was good
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Answer by Photospecialist.ie
Jan 23, 2024
Great! Thank you!
Feb 2, 2024
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Jan 31, 2024
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Jan 30, 2024
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Jan 30, 2024
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Answer by Photospecialist.ie
Jan 30, 2024
Thanks for the 5 stars! We're really happy with it!
Jan 30, 2024
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Jan 29, 2024
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Answer by Photospecialist.ie
Jan 29, 2024
Thanks for the 5 stars!
Jan 24, 2024
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Jan 19, 2024
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Jan 18, 2024
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Jan 14, 2024
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Answer by Photospecialist.ie
Jan 15, 2024
Thank you!
Jan 14, 2024
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Jan 13, 2024
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Jan 11, 2024
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Jan 6, 2024
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Dreadful

Dreadful. Ordered an item worth over €500 more than 2 weeks ago ( 2 day delivery quoted). To date no sign of the item and no one seems to know where it is . I have sent them emails and, apart from the initial contact, nothing further.
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Answer by Photospecialist.ie
Jan 8, 2024
Thank you for leaving this review. My apologies that this has gone this way. I see something has gone wrong with DHL and I have contacted you via email. Not to worry, we will get this sorted out.
Jun 20, 2023
 Verified review

Sigma 150-600mm Lens

A really great Company to deal with. I received enormous help from them in getting the 5yr Warranty & the Spring Cashback promotion of €100 from Sigma Europe. I had difficulty (late applications due to illness) trying to register and so on in late July - But in fairness Photospecialist.ie Sorted all issues promptly. I will definitely buy from them again and recommend others to do likewise.
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Answer by Photospecialist.ie
Aug 9, 2023
Thank you for sharing your experience. You are always welcome.
Dec 12, 2023
 Verified review

Satisfied with Print Quality, but Delivery Delays

I purchased the Epson EcoTank ET8550 printer on October 28, 2023, and I would like to share my experience with this purchase. Firstly, regarding the printer itself, I am extremely satisfied. The print quality, especially for photos, exceeded my expectations – the colors are vibrant, and the details are sharp. The automatic double-sided printing feature is an additional benefit that greatly facilitates work. The printer perfectly fits my needs, both for home use and for small office tasks. However, I must mention an aspect that was a source of stress. Namely, the order fulfillment time. I expected the delivery to take up to 4 business days, but on the fifth business day, not having received the printer yet, I contacted the store. The response came from an Irish customer service address, informing me that a reply might take up to 3 business days. This caused me concerns about whether I would receive the printer before the holidays. Eventually, the printer arrived on December 11, 2023. In summary, despite some issues with the delivery time, I am very satisfied with the purchase. The Epson EcoTank ET8550 meets all my expectations in terms of quality and functionality. I would recommend it to others, but I would also advise the store to work on improving communication and predictability of delivery times.
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Answer by Photospecialist.ie
Dec 12, 2023
Thanks for the comprehensive review. Good to read that the printer shows nice results. I hope you enjoy using the printer. Sorry to read that you were not well informed about the delivery. Because the package has to travel quite a bit, it can sometimes take a bit longer, especially around this time of year. Sorry again for the inconvenience but nice to read that everything went well.
Jul 14, 2023
 Verified review

Exceptional Service and High-Quality Tripod Purchase

I recently purchased a tripod from Photospecialist.ie, and I must say that my experience has been nothing short of outstanding. From start to finish, the service provided by this online retailer has been exceptional. Now, let's talk about the tripod itself. The quality of the product exceeded my expectations. It was evident that Photospecialist.ie takes pride in curating a collection of top-notch photography gear. The tripod's build was sturdy, durable, and felt premium in my hands. It provided excellent stability, even in challenging shooting conditions, and the adjustable features were smooth and precise. Delivery was prompt and efficient. The tripod arrived well-packaged and in perfect condition. I was impressed by the attention to detail and the care taken to ensure the product's safety during transit. Overall, my experience with Photospecialist.ie has been fantastic. They offer a wide selection of high-quality photography equipment, provide excellent customer service, and deliver products in a timely manner. I highly recommend Photospecialist.ie to anyone looking for professional photography gear. They have definitely earned my trust and future business.
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