Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

259 reviews in the last 12 months735 total reviews  

4.60
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Dec 12, 2023
 Verified review
I purchased the Epson EcoTank ET8550 printer on October 28, 2023, and I would like to share my experience with this purchase. Firstly, regarding the printer itself, I am extremely satisfied. The print quality, especially for photos, exceeded my expectations – the colors are vibrant, and the details are sharp. The automatic double-sided printing feature is an additional benefit that greatly facilitates work. The printer perfectly fits my needs, both for home use and for small office tasks. However, I must mention an aspect that was a source of stress. Namely, the order fulfillment time. I expected the delivery to take up to 4 business days, but on the fifth business day, not having received the printer yet, I contacted the store. The response came from an Irish customer service address, informing me that a reply might take up to 3 business days. This caused me concerns about whether I would receive the printer before the holidays. Eventually, the printer arrived on December 11, 2023. In summary, despite some issues with the delivery time, I am very satisfied with the purchase. The Epson EcoTank ET8550 meets all my expectations in terms of quality and functionality. I would recommend it to others, but I would also advise the store to work on improving communication and predictability of delivery times.

Most relevant negative review

Sep 20, 2023
 Verified review
Packing badly packed with one tape along the top of box only. Box was opened at my front door as tape became loose. The people in their packaging dept are pure idiots. Look at the photo and this is the way my box was left at my front door on a rainy day. Notice one piece of tape along the top edge of box. I have brought this to their attention but doubt that they will do anything to rectify this. Also they say that they price match which is a lie because they refused on two occasions with me to price match.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Photospecialist.ie

Sort by  
Latest first
(21)
(6)
(2)
(16)
Reset
3 days ago
 Verified review

Misleading Delivery Promises, Damaged Product, and Poor Service - A Frustrating Experience

I ordered 3 items on Aug 29th, promised 3-4 day delivery. One arrived damaged, in an open box with cracks, yet still works. I can't return it as requested due to ongoing projects. Worse, 2 items never arrived after 10 days, with no updates. DHL confirmed the shipping is 5-10 days, not 3-4 as advertised. Misleading service, broken gear, and zero accountability—utterly frustrating experience.
Report review
Aug 18, 2024
 Verified review
Report review
Answer by Photospecialist.ie
Aug 19, 2024
Thanks for the review, what a shame to read that you are not satisfied. Unfortunately, I cannot find any emails or contact further with us. With the order number, I can see that the order was delivered nicely. We would be happy to help you further if necessary, you may of course contact reviews@kamera-express.nl
MT
Mick T.
Athenry
Aug 12, 2024
 Verified review
Report review
Aug 5, 2024
 Verified review
Quality product, reasonable price and prompt delivery. My only issue was that it came with an EU plug which wasn't clearly flagged on the website.
Report review
Answer by Photospecialist.ie
Aug 5, 2024
Nice to read that it meets your quality. It is indeed true that an EU plug is included, this has to do with the fact that we ship from the Netherlands. Sorry for the inconvenience and that this was not clearly stated.
Aug 2, 2024
 Verified review
Good response. Waiting for remainder of order which for items not in stock, These were noted as out of stock when ordering. Items in stock were delivered as expected.
Report review
Jun 28, 2024
 Verified review
Scammers! Avoid! EOS 2000D came in an original box, but without the kit lense. A cheaper one without IS was in the parcel inside FY. NEVER AGAIN.
Report review
Answer by Photospecialist.ie
Jul 1, 2024
Hello, Thanks for your message, I checked your order and see that you ordered theCanon EOS 2000D + 18-55mm DC (incl. Bag, Extra Battery and 64GB SD), you indicate in the review that you received a cheaper lens (the DC) instead of the IS version. This lens is not included in this package. Could it be that you thought the IS version would be included or did you see this somewhere? I would love to hear from you.
Jun 28, 2024
 Verified review
Report review
Answer by Photospecialist.ie
Jun 28, 2024
Thank you for the 4 star review!
Jun 27, 2024
 Verified review
Good quality product at a good price and quick response from customer service when I enquired about delivery time. Delivery took a bit longer than I would have expected but wouldn't have had a problem with if I knew in advance - a delivery date at time of ordering would be a good addition to the purchase process.
Report review
Answer by Photospecialist.ie
Jun 27, 2024
Thank you for your honest review, Helen. We're glad that you recieved your order despite the longer delivery time. Thank you for the feedback!
Jun 26, 2024
 Verified review
Report review
Answer by Photospecialist.ie
Jun 26, 2024
Thank you for the positive review!
Mar 18, 2024
 Verified review
Still dont have my order.
Report review
Answer by Photospecialist.ie
Mar 18, 2024
Sorry to read, I see you bought an item on order, unfortunately we have not received it yet but I have asked the supplier for an update. I have sent you an email.
Mar 15, 2024
 Verified review

Disappointed and Surprised how a company like this is still working

I placed an order for a Fujifilm xs10.. weote an email with regards to delivery and address details.. the agent confirmed the same and informed whatever questions were asked.. a few days later i noticed the camera was out of stock soo i wrote back to the agent and was informed the stock was not updated and they do not have the camera in stock and will offer a refund.. this was supposed to be my first camera and such a bad experience from a third class company.. never buy anything from them
Report review
Answer by Photospecialist.ie
Mar 15, 2024
Thank you for taking the time to leave this review. I am so sorry to read that your order has gone this way. The stock always takes some time to update, because we also have stores and then the item you wanted, is out of stock. My colleague tried to cancel the order, but his computer wasn't working, so he had to ask the administration to do so, that is why it took longer. I am so sorry that this would be your first camera and this was your experience with us and I will contact you via email to see if there is anything I can do for you.
Mar 5, 2024
 Verified review
Product range is very good. Delivery time is longer than one would expect from an "ie" website.
Report review
Answer by Photospecialist.ie
Mar 5, 2024
We ship from the Netherlands, hence the delivery time is slightly longer. Great to read that it is a good product, I wish you lots of fun with it!
Feb 18, 2024
 Verified review
I thought there would be a pack of film in the box. In the original sealed, there is.
Report review
Answer by Photospecialist.ie
Feb 19, 2024
I am sorry to read this. On the website it doesn't state that the camera is with a pack of film.
Feb 17, 2024
 Verified review
Great service and prompt delivery. Communication's could be improved. I purchased an item two weeks ago on special order but I haven’t received any update. I will have to cancel the order.
Report review
Answer by Photospecialist.ie
Feb 19, 2024
I am so sorry to read this. Thank you for taking the time to let us know, so we can improve our services.
Feb 8, 2024
 Verified review
Shabby product
Report review
Answer by Photospecialist.ie
Feb 8, 2024
I understand, unfortunately this can happen with Velcro. I wish you a lotof fun with the photosudio.
Jan 16, 2024
 Verified review
Report review
Jan 14, 2024
 Verified review
Report review
Jan 13, 2024
 Verified review
Report review
Jan 6, 2024
 Verified review

Dreadful

Dreadful. Ordered an item worth over €500 more than 2 weeks ago ( 2 day delivery quoted). To date no sign of the item and no one seems to know where it is . I have sent them emails and, apart from the initial contact, nothing further.
Report review
Answer by Photospecialist.ie
Jan 8, 2024
Thank you for leaving this review. My apologies that this has gone this way. I see something has gone wrong with DHL and I have contacted you via email. Not to worry, we will get this sorted out.
Dec 29, 2023
 Verified review
Report review
Answer by Photospecialist.ie
Jan 2, 2024
Sorry to read that you are not satisfied. If we can help we would love to hear from you, I see we are already in touch.