Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

271 reviews in the last 12 months655 total reviews  

4.47
Good

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Most relevant positive review

Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Most relevant negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie

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Mar 18, 2024
 Verified review
Still dont have my order.
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Answer by Photospecialist.ie
Mar 18, 2024
Sorry to read, I see you bought an item on order, unfortunately we have not received it yet but I have asked the supplier for an update. I have sent you an email.
Mar 15, 2024
 Verified review

Disappointed and Surprised how a company like this is still working

I placed an order for a Fujifilm xs10.. weote an email with regards to delivery and address details.. the agent confirmed the same and informed whatever questions were asked.. a few days later i noticed the camera was out of stock soo i wrote back to the agent and was informed the stock was not updated and they do not have the camera in stock and will offer a refund.. this was supposed to be my first camera and such a bad experience from a third class company.. never buy anything from them
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Answer by Photospecialist.ie
Mar 15, 2024
Thank you for taking the time to leave this review. I am so sorry to read that your order has gone this way. The stock always takes some time to update, because we also have stores and then the item you wanted, is out of stock. My colleague tried to cancel the order, but his computer wasn't working, so he had to ask the administration to do so, that is why it took longer. I am so sorry that this would be your first camera and this was your experience with us and I will contact you via email to see if there is anything I can do for you.
Mar 5, 2024
 Verified review
Product range is very good. Delivery time is longer than one would expect from an "ie" website.
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Answer by Photospecialist.ie
Mar 5, 2024
We ship from the Netherlands, hence the delivery time is slightly longer. Great to read that it is a good product, I wish you lots of fun with it!
Feb 18, 2024
 Verified review
I thought there would be a pack of film in the box. In the original sealed, there is.
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Answer by Photospecialist.ie
Feb 19, 2024
I am sorry to read this. On the website it doesn't state that the camera is with a pack of film.
Feb 17, 2024
 Verified review
Great service and prompt delivery. Communication's could be improved. I purchased an item two weeks ago on special order but I haven’t received any update. I will have to cancel the order.
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Answer by Photospecialist.ie
Feb 19, 2024
I am so sorry to read this. Thank you for taking the time to let us know, so we can improve our services.
Feb 8, 2024
 Verified review
Shabby product
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Answer by Photospecialist.ie
Feb 8, 2024
I understand, unfortunately this can happen with Velcro. I wish you a lotof fun with the photosudio.
Jan 16, 2024
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Jan 14, 2024
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Jan 13, 2024
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Jan 6, 2024
 Verified review

Dreadful

Dreadful. Ordered an item worth over €500 more than 2 weeks ago ( 2 day delivery quoted). To date no sign of the item and no one seems to know where it is . I have sent them emails and, apart from the initial contact, nothing further.
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Answer by Photospecialist.ie
Jan 8, 2024
Thank you for leaving this review. My apologies that this has gone this way. I see something has gone wrong with DHL and I have contacted you via email. Not to worry, we will get this sorted out.
Dec 29, 2023
 Verified review
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Answer by Photospecialist.ie
Jan 2, 2024
Sorry to read that you are not satisfied. If we can help we would love to hear from you, I see we are already in touch.
Dec 25, 2023
 Verified review
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Dec 14, 2023
 Verified review
When I entered my postal code on their website my adress came up wrong and wouldn't let me change it which caused loads of complications with delivery including me having to go to a postal depot to collect my parcel. Apart from that I found it decent possibly could include an invoice inside the parcel for future orders but apart from that it's great
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Answer by Photospecialist.ie
Dec 15, 2023
Thank you for your trust. I will let the correct people know to handle this. For environmental reasons, no invoices or packing slips are sent with the order.
Dec 13, 2023
 Verified review
Failing to reply to my email about a discount code that was not working.
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MT
Mick T.
Athenry
Dec 11, 2023
 Verified review
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Dec 10, 2023
 Verified review
Ordered and paid for an expensive printer on the 26th of November and received a receipt from them for payment sent. since then have not heard or received any info regarding tracking or delivery, Very poor customer service.
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Answer by Photospecialist.ie
Dec 11, 2023
Sorry to read that the delivery is taking so long, the shipment is fixed. I see you have just contacted customer service. We are going to contact DHL so we can provide you with an answer soon. Our apologies for the inconvenience.
Dec 7, 2023
 Verified review

0 customer care involvement

- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Answer by Photospecialist.ie
Dec 7, 2023
How sad to read that you had this experience. I would like to sincerely apologise for that the investigation of your package took a bit long. The couriers should be given some time to find out what happened. I see that a refund has been initiated.
Dec 4, 2023
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Dec 1, 2023
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Nov 29, 2023
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