Photospecialist.ie- Logo - reviews

Photospecialist.ieReviews

: 2,499Good

4.19

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 4/11/2018
updated on: 7/7/2022
Photospecialist.ie is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Photospecialist.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more


certified since: 4/11/2018
updated on: 7/7/2022
Photospecialist.ie is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Photospecialist.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Photospecialist.ie

373 verified reviews in the last 12 months

2,499 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


5 months ago
The Webpage/prices/stock/selection of products was fantastic! Processing my order was great and fast. Unfortunately the order was shipped via UPS who are completely useless compared to other courier services. I spent the entire day waiting for my delivery where I left my job and took time off and stayed at home when it was "out for delivery" only for it to suddenly have an issue and revert to on "on the way" then status changed to needing to verify address, then status changed to "were trying to get the security access our driver needs for this delivery" UPS have my address, they have my eircode/zip code, they have my phone number and they cant deliver a camera lens to my house? Still have not received my delivery. Would love if customers had an alternative choice to get a standard delivery that was NOT UPS. I've had issues with UPS several times in the past, I've never had any issues with Fastways/DHL or other providers.
Report review

Show all positive reviews

the most relevant critical review


2 months ago
I ordered two camera batteries last week, It was supposed to be delivered this Monday but it wasn't. I have been trying to contact their customer service team, which seems to not exist. No one answers, replies the chat doesn't work. I still don't know if and when my order will be delivered..when logged in to the site I found out that my order hasn't been sent from the 2nd sender, it has to go from there to the 3rd sender and then to me.....something smells very fishy .there is no tracking info provided, in fact no information was provided regarding my order. I am still left in the dark here...wondering if I will get my order in time...this is the worst experience I have ever had... All you creative people out there if you need more stress in your life then go ahead order from here...if not... pay the extra 20 euro and get it from amazon at least then you know it will be delivered.
Report review

Show all critical reviews

Reviews for Photospecialist.ie

Filter 
Sort by Latest first 
(35)
(6)
(7)
(58)
 Verified review
9 days ago
Price point was very good but the communication after purchase is terrible. You spend a lot of money and you think the goods will arrive in 5 days. Your left waiting until it arrives at least 10 days from purchase. This need to improve.
Report review
Answer by Photospecialist.ie
7 days ago
Thank you for your feedback, and we're sorry to read that it took longer to deliver the goods. We hope you still enjoy your order.
 Verified review
1 month ago
At time of being asked to give a review product still hasn't arrived, tracking number promised on order wasn't available on either receipt or digital packing slip, and I tried all available numbers on the documents. I'm fairly confident it will arrive, but have no idea when, so for now i cannot give a higher rating. Have not tried to ring customer service as it is still within a reasonable delivery time, and based on other comments it would be a largely fruitless exercise.
Report review
Answer by Photospecialist.ie
24 days ago
Thank you for the review. What sad to read that the delivery took a bit longer than we indicated. I see that the package has arrived, I wish you lots of fun with it. We are very busy at the moment, so our availability is limited.
 Verified review
1 month ago
Product delivery very slow. No tracking details provided. Very slow response to emails.
Report review
Answer by Photospecialist.ie
24 days ago
Thank you for your review, what sad to read that you did not receive an email from us with the tracking information. I see that your order has arrived safely. My apologies for the delay in responding to your email. It is currently very busy so we could not respond sooner. I want to wish you lots of fun with your order.
 Verified review
1 month ago
Very informative and helpful once I contacted them. One minor issue is original product ordered was out of stock and I wasn’t informed until I contacted them.
Report review
 Verified review
1 month ago
I ordered Vortex viper binoculars 8x42 more than 8 days ago and I still have not received them. I live in Ireland so Netherlands delivery should be 2-4days. Customer service phone or chat non existent. They don't send a tracking number as they claim. Also I paid for delivery with DHL and I was told that they sent it with UPS. I won't be buying from them again.
Report review
 Verified review
1 month ago
Usually very quick delivery
Report review
Answer by Photospecialist.ie
1 month ago
We're trying the best we can!
 Verified review
1 month ago
Report review
 Verified review
1 month ago
Report review
Answer by Photospecialist.ie
1 month ago
We're sorry to read that you're not satisfied. If there is anything we can help you with, don't hesitate to contact us.
 Verified review
1 month ago
Report review
 Verified review
1 month ago
Prices and assortment are very good. Got my order within a week. But customer service...hmmm there is no something like that. Didn't get an email with tracking number and try to contact the shop by phone. Good luck everyone. Probably easier to win euromillion jackpot.
Report review
Answer by Photospecialist.ie
1 month ago
We're sorry that you weren't able to reach us. Unfortunately, we are currently short of staff. We are working hard to get this back in order. Sorry that you did not receive the track and trace. Luckily, everything else is to your satisfaction!
 Verified review
1 month ago
It's been a week my order hasn't arrived yet and I haven't received any tracking number as well.
Report review
Answer by Photospecialist.ie
1 month ago
Thank you for the review, we had to wait until all your items were in the warehouse before we could send them out. I see that it has now been dispatched and UPS is trying to deliver it on Wednesday. I hope you enjoy it.
 Verified review
1 month ago
Ordered twice, late twice. The estimated delivery day seems to be a big trick.
Report review
Answer by Photospecialist.ie
1 month ago
Thanks for the review, I see that UPS unfortunately took a bit longer to deliver. I apologise for the delay. I want to wish you lots of fun with your order.
 Verified review
1 month ago
I haven't recieved my item yet.
Report review
Answer by Photospecialist.ie
1 month ago
Thank you for your review, annoying to read that you had not yet received the package. I have checked the case and see that it has been delivered in the meantime, my apologies for the delay and I wish you lots of fun with it.
 Verified review
2 months ago
My order has not arrived. I paid for shipping and was told shipping would be 3-4 business days. I have waited 10 days and nothing has arrived. I am awaiting a response from Photospecialist support.
Report review
Answer by Photospecialist.ie
1 month ago
Hai, thanks for your review, I see that there is something with UPS that has caused your package not to arrive yet. I am going to send you an email for a solution.
 Verified review
2 months ago
I ordered two camera batteries last week, It was supposed to be delivered this Monday but it wasn't. I have been trying to contact their customer service team, which seems to not exist. No one answers, replies the chat doesn't work. I still don't know if and when my order will be delivered..when logged in to the site I found out that my order hasn't been sent from the 2nd sender, it has to go from there to the 3rd sender and then to me.....something smells very fishy .there is no tracking info provided, in fact no information was provided regarding my order. I am still left in the dark here...wondering if I will get my order in time...this is the worst experience I have ever had... All you creative people out there if you need more stress in your life then go ahead order from here...if not... pay the extra 20 euro and get it from amazon at least then you know it will be delivered.
Report review
Answer by Photospecialist.ie
1 month ago
We're so sorry that we missed your review! Unfortunately, we are experiencing a shortage of staff, which means that there is no quick response. Also, there was a malfunction which caused the track and trace not to be sent. Fortunately, we see that the product has been delivered to you within 2 days. Hopefully you are enjoying it.
 Verified review
2 months ago
Delivery time was longer than stated, but everything else was perfect.
Report review
Answer by Photospecialist.ie
1 month ago
Sorry it took longer to receive your order.
 Verified review
2 months ago
Haven’t received my parcel. So that’s one thing that could improve for a start
Report review
 Verified review
2 months ago
Report review
 Verified review
2 months ago
The worst company ever. If l order from them Web of ireland and they saying to me l will be waiting 3-5 days and than second week is passing and the package is not here how dare you ask for my opinion. Opinion of what!!!! The order worth around 200 euro which never arrived to my house?!!
Report review
Answer by Photospecialist.ie
2 months ago
Hi, thanks for your review. We have had problems in our system lately with sending the tracking codes. I see that your package did have a delay here I would like to apologise. I can see from the track and trace that it has been delivered in the meantime. I wish you lots of fun with it.
 Verified review
2 months ago
Product is ok but needs a weight to counterbalance if using a flash, also it takes a long time to arrive from time of order
Report review
Answer by Photospecialist.ie
1 month ago
If you need any advice, don't hesitate to contact us.