Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

266 reviews in the last 12 months691 total reviews  

4.57
Excellent

Trustmark
Valid

Includes Buyer Protection
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Most relevant positive review

Dec 12, 2023
 Verified review
I purchased the Epson EcoTank ET8550 printer on October 28, 2023, and I would like to share my experience with this purchase. Firstly, regarding the printer itself, I am extremely satisfied. The print quality, especially for photos, exceeded my expectations – the colors are vibrant, and the details are sharp. The automatic double-sided printing feature is an additional benefit that greatly facilitates work. The printer perfectly fits my needs, both for home use and for small office tasks. However, I must mention an aspect that was a source of stress. Namely, the order fulfillment time. I expected the delivery to take up to 4 business days, but on the fifth business day, not having received the printer yet, I contacted the store. The response came from an Irish customer service address, informing me that a reply might take up to 3 business days. This caused me concerns about whether I would receive the printer before the holidays. Eventually, the printer arrived on December 11, 2023. In summary, despite some issues with the delivery time, I am very satisfied with the purchase. The Epson EcoTank ET8550 meets all my expectations in terms of quality and functionality. I would recommend it to others, but I would also advise the store to work on improving communication and predictability of delivery times.

Most relevant negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Photospecialist.ie

Sort by  
Latest first
(22)
(9)
(1)
(18)
Reset
Sep 11, 2023
 Verified review
Report review
Answer by Photospecialist.ie
Sep 13, 2023
Thank you for leaving this review, Ann. I have pulled up your information and will contact you to see what we can do to make your experience better with us.
Sep 1, 2023
 Verified review
Good prices
Report review
Aug 29, 2023
 Verified review
Report review
Aug 23, 2023
 Verified review
Ordered a monitor, it was great and the delivery was fast the only downside is I got the wrong plug for the monitor it didn’t come with a 3 pin plug but a 2 pin one other than that it was good
Report review
Answer by Photospecialist.ie
Aug 23, 2023
Thank you for taking the time to leave this review. I apologize that you did not receive the correct plug, of course I will make sure you will receive it from us. I am glad to read that you are otherwise satisfied with us.
Aug 18, 2023
 Verified review
Items arrived in perfect condition. I was supposed to receive a confirmation but got none. Would have felt more comfortable had I received one, especially as it's stated on the site when you place the order. Prices were more competitive than any other website and overall, would be happy to shop here again.
Report review
Aug 11, 2023
 Verified review
Received the goods promptly, pleased with them.
Report review
Aug 9, 2023
 Verified review

Lack of order confirmation email causes worry

Positives: very good price, item did arrive eventually , professional staff will call you back. Negatives: no order confirmation or shipment confirmation email, worrying. If you call and stay on hold, the call hangs up after 10 minutes, so do request a callback. My expensive binoculars were delayed by nearly a week, and did not arrive for my holiday. Update: they sent a €20 refund to compensate.
Report review
Aug 2, 2023
 Verified review
No order confirmation received by email and my enquiry wasn't answered. The lens arrived in good time however and when I got onto the uk site, my queries were answered promptly. The Irish site needs to improve their act, but I would order again.
Report review
Jul 31, 2023
 Verified review
No email sent after purchase to confirm tracking no. Had to get in touch directly on two separate occasions.
Report review
Answer by Photospecialist.ie
Jul 31, 2023
We are aware of this issue and are working hard to resolve it, I will email you with the details you need. Sorry for the inconvenience.
Jul 25, 2023
 Verified review
Not based in Ireland. item I purchased address was filled in wrong by them tried to get them fix there mistake before it was posted and they couldn't do it. I did receive it in the end but a lot of phone and emails I got it sorted. Will not be buying there again.
Report review
Answer by Photospecialist.ie
Jul 29, 2023
It is true that we are in the Netherlands, our address form is therefore also European, sorry that it did not go well for you. I would like to get in touch with you so that we can resolve this.
Jul 24, 2023
 Verified review
I ordered an item and didn't receive it I tried to contact and my emails were sent back to me I tried to phone for days and no answers. I'm fuming over the operation system here.
Report review
Answer by Photospecialist.ie
Jul 24, 2023
Thanks for the review, unfortunately we are experiencing problems with our mail at the moment. Sorry about this, I would like to get in touch with you so we can resolve this.