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certified since: 4/11/2018
updated on: 6/30/2022
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Reviews for Photospecialist.ie
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the most relevant positive review
5 months ago
The Webpage/prices/stock/selection of products was fantastic! Processing my order was great and fast. Unfortunately the order was shipped via UPS who are completely useless compared to other courier services. I spent the entire day waiting for my delivery where I left my job and took time off and stayed at home when it was "out for delivery" only for it to suddenly have an issue and revert to on "on the way" then status changed to needing to verify address, then status changed to "were trying to get the security access our driver needs for this delivery" UPS have my address, they have my eircode/zip code, they have my phone number and they cant deliver a camera lens to my house? Still have not received my delivery.
Would love if customers had an alternative choice to get a standard delivery that was NOT UPS. I've had issues with UPS several times in the past, I've never had any issues with Fastways/DHL or other providers.
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the most relevant critical review
1 month ago
I ordered two camera batteries last week, It was supposed to be delivered this Monday but it wasn't. I have been trying to contact their customer service team, which seems to not exist. No one answers, replies the chat doesn't work. I still don't know if and when my order will be delivered..when logged in to the site I found out that my order hasn't been sent from the 2nd sender, it has to go from there to the 3rd sender and then to me.....something smells very fishy
.there is no tracking info provided, in fact no information was provided regarding my order. I am still left in the dark here...wondering if I will get my order in time...this is the worst experience I have ever had...
All you creative people out there if you need more stress in your life then go ahead order from here...if not... pay the extra 20 euro and get it from amazon at least then you know it will be delivered.
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Reviews for Photospecialist.ie
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Verified review
10 months ago
Very disappointed. Site advertised deliver in 2-3 business days. After a week I chased, to be told item was out of stock and not expected until the following week at the earliest. Very poor servie, will not use again.
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Answer by Photospecialist.ie
10 months ago
We're sorry that your order was delayed, and the article seemed to be not in stock. We will investigate this matter. Of course, you can always cancel your order as long as it's not on its way.
Verified review
5 months ago
It is literally not acceptable that 3200 euros of stuff is shipped in certain packaging conditions. I hope that the camera or the lens are not damaged or that they will not give me problems in the future...
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Answer by Photospecialist.ie
5 months ago
Thank you for your review. We will discuss your review with our logistics department, which handles the packaging. In the unlikely event that something is wrong with the goods, please let us know so we can look for a suitable solution.
Verified review
1 year ago
Still waiting on my purchase 8days despite paying €10 express delivery
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Answer by Photospecialist.ie
11 months ago
Thank you for your review. It's a shame that the order hasn't been delivered to you yet. Our apologies for this. The order has left the warehouse and will be delivered as soon as possible. If the order hasn't arrived within 2 days, we would like to hear from you. You can contact reviews@kamera-express.nl
Verified review
1 year ago
For the second time delivery arrived without my name and my address..careless
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Answer by Photospecialist.ie
1 year ago
What a pity it has gone wrong with the address. If we can help you with anything else, please send an email with your order details to reviews@kamera-express.nl. Hopefully we can find out what the problem appears to be and prevent it from happening again in the future.
Verified review
4 months ago
Four day delivery promised & now it is ten days & no sighting of package yet
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Answer by Photospecialist.ie
4 months ago
So sorry to read that you haven't got your package yet. I will inform you per mail, because the track and trace stated it has been delivered.
Verified review
11 months ago
product not received, refund not issued either. been a month now.
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Answer by Photospecialist.ie
11 months ago
How unfortunate that you have not yet received your refund. We have already transferred it to you. We will send you a proof of payment via internal mail. However, it may take some time before the payment appears on your Visa card again.
Verified review
10 months ago
My order ain’t here
A week late
Never use this store
Ugh
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Answer by Photospecialist.ie
10 months ago
Your order should have been delivered to you on the 3rd of September. Should this not be the case, please let us know so that we can find out what happened to the shipment.
Verified review
1 year ago
never received my order!!!
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Answer by Photospecialist.ie
1 year ago
Dear, we will contact you by e-mail, because on the details you provided we can't race any order.