Photospecialist.ieReviews:
293 reviews in the last 12 months655 total reviews
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Top positive review
Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Dec 7, 2023
Verified review
- the item I ordered was never delivered because it went missing apparently
- I had to chase your reps for updates as I had no idea where the parcel was after 7 days
- I had to follow up after reaching out first for a second update.
All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie
Sep 20, 2023
Verified review
Packing badly packed with one tape along the top of box only. Box was opened at my front door as tape became loose. The people in their packaging dept are pure idiots. Look at the photo and this is the way my box was left at my front door on a rainy day. Notice one piece of tape along the top edge of box. I have brought this to their attention but doubt that they will do anything to rectify this. Also they say that they price match which is a lie because they refused on two occasions with me to price match.
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Answer by Photospecialist.ie
Sep 20, 2023
Thank you so for leaving this review Eugene.
However calling people names is not necessary and I have explained twice to you that I will take it up with the correct deparments to improve this.
I understsand that you are disappointed with us, because we can not match the price. We do not promise a low price match, we promise the best price we can give. When company's only have an online shop or maybe 3 fysical shops it is understandable they can lower their prices. And I have send you an email this morning that I would discuss this with my manager and get back to you on this.
Instead of giving me the time to get back to you, you leave another review.
Jun 12, 2023
Verified review
My whole problem started at the checkout stage. I entered my correct address details and when it came to shipping my address was always incorrect as it kept putting my eircode just after my house number and it gave me no confidence that it would arrive at the correct address as requested. I tried to access my account details and change the address from there but I could not access the details due to an error message, cheers
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Answer by Photospecialist.ie
Jun 12, 2023
Hello Michael,
Thank you for leaving this review.
I see that you have contacted us about this issue and we arranged to made the order by hand.
I will also send you an email.
Jul 17, 2023
Verified review
Unacceptable Communication and Website Order Information-
First--the ordered product DID arrive as promised--it was the correct product, in good condition, and delivered on the day promised! So why 2 stars???--The website promised a purchase confirmation within 1-hour of order, or buyer is instructed to contact the company. No order confirmation was received--but it was NOT possible to contact the company through their photospecialist.ie website. The in
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Answer by Photospecialist.ie
Jul 17, 2023
Thank you for taking the time to leave this review.
I see that you had contact with my colleague on Friday and you recieved the track&trace email.
We are having difficulties with our emailaddress and we are working hard to get this fixed. My apologies for this.
Sep 12, 2023
Verified review
I am very dissatisfied with this company because its description of the product does not correspond to availability. I waited 2 weeks for a refund, 5 days. My birthday gift was spoiled. I'm very displeased. This is the most incompetent company I've ever had in my entire life.
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Answer by Photospecialist.ie
Sep 13, 2023
Thank you for taking the time to leave this review.
I can imagine that this is a disapointment and I so sorry about this and I will contact you via email.
Jan 6, 2024
Verified review
Dreadful
Dreadful. Ordered an item worth over €500 more than 2 weeks ago ( 2 day delivery quoted). To date no sign of the item and no one seems to know where it is . I have sent them emails and, apart from the initial contact, nothing further.
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Answer by Photospecialist.ie
Jan 8, 2024
Thank you for leaving this review.
My apologies that this has gone this way. I see something has gone wrong with DHL and I have contacted you via email.
Not to worry, we will get this sorted out.
Nov 20, 2023
Verified review
Package lost, did not refund delivery costs.
Package was to be delivered in 2-3 days, paid 10 euro shipping. They lost the package, they did not refund delivery costs? Did not respond when I asked why they didn't.
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Answer by Photospecialist.ie
Nov 22, 2023
Thank you for leaving this review.
I am so sorry that you didn't recieve this yet, my colleague are experiencing some back up due to black Friday, but I see it has been arranged this morning for you.
My apologies this took so long.
Jun 27, 2023
Verified review
Wrong plug supplied - and uncontactable Support.
I deliberately went to what I thought was an Irish based supplier, but was sent a monitor with a European style plug.
I tried to contact the email address on the web-site, but my email was returned as undeliverable. I also tried the chat, but that doesn't work either.
This is crazy - so I would not recommend using this supplier.
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Answer by Photospecialist.ie
Jun 28, 2023
Thank you for taking the time to leave this review.
I am so sorry the plug was not included. I have send it to you.
We are having troubles with our emails and the chats, but we are working hard to get this fixed.
I will send you an email from another emailaddress, so you can reply to that.
Nov 27, 2023
Verified review
Bad delivery
I’ve bought a camera 13/11/2023 and I’ve not received yet. More than 10 working days and when I bought, it was saying that the delivery would be in 4/5 working days. I would have plans with that camera, but I had to cancel.
I hope to receive something for apologize because that’s happening is not good.
Thank you
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Answer by Photospecialist.ie
Nov 27, 2023
Sorry to read that the package has not yet been delivered. I can see from the tracking code that the parcel is delayed which is obviously very frustrating. I will contact you so that we can take the next step.
Jul 25, 2023
Verified review
Not based in Ireland. item I purchased address was filled in wrong by them tried to get them fix there mistake before it was posted and they couldn't do it. I did receive it in the end but a lot of phone and emails I got it sorted. Will not be buying there again.
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Answer by Photospecialist.ie
Jul 29, 2023
It is true that we are in the Netherlands, our address form is therefore also European, sorry that it did not go well for you. I would like to get in touch with you so that we can resolve this.
Jun 22, 2023
Verified review
Ordered an item and received no confirmation email. Tried to call but line is dead. Tried to email but email address isn't working. Seems very sketchy and address seemed to be autofilled incorrectly by website. Can't contact customer service to help
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Answer by Photospecialist.ie
Jun 23, 2023
Thank you for taking the time to write this review.
My apologies that this has gone wrong. We are having issues with this and we are trying our best to get it solved asap.
I will contact you by email, so I can inform you about your order.
Dec 10, 2023
Verified review
Ordered and paid for an expensive printer on the 26th of November and received a receipt from them for payment sent. since then have not heard or received any info regarding tracking or delivery, Very poor customer service.
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Answer by Photospecialist.ie
Dec 11, 2023
Sorry to read that the delivery is taking so long, the shipment is fixed.
I see you have just contacted customer service. We are going to contact DHL so we can provide you with an answer soon.
Our apologies for the inconvenience.
Jul 24, 2023
Verified review
I ordered an item and didn't receive it
I tried to contact and my emails were sent back to me
I tried to phone for days and no answers.
I'm fuming over the operation system here.
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Answer by Photospecialist.ie
Jul 24, 2023
Thanks for the review, unfortunately we are experiencing problems with our mail at the moment. Sorry about this, I would like to get in touch with you so we can resolve this.
Jul 19, 2023
Verified review
Refund processing is extremely slow
Due to the mistake of the 24S staff, I have not received a refund for the wrong item so far; and it has been more than a week since I confirmed the receipt of the returned item.
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Answer by Photospecialist.ie
Jul 19, 2023
Thank you for taking the time to leave this review.
I have checked your emailaddress, but I do not see any succeded orders, so I do not understand what this is about.
So I will contact you via email to see what is going on.
Jun 10, 2023
Verified review
very slow to ship
ship the order out soon after it is received instead of almost two weeks after purchase. I still haven't received my order.
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Answer by Photospecialist.ie
Jun 12, 2023
Thank you that you took the time to leave this review.
I am sorry to hear that it all took so long and I will see into this.
I don't see any comminication about this, so I will send you an email so we can solve this.
Jul 31, 2023
Verified review
No email sent after purchase to confirm tracking no. Had to get in touch directly on two separate occasions.
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Answer by Photospecialist.ie
Jul 31, 2023
We are aware of this issue and are working hard to resolve it, I will email you with the details you need. Sorry for the inconvenience.
Nov 28, 2023
Verified review
They respond to queries incredibly slowly
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Answer by Photospecialist.ie
Nov 29, 2023
Thank you for taking the time to leave this review.
I am sorry to read that John. I see that your email got lost in our system and my colleague as explained that to you. Hopefully we can do better in the future for you.
My apologies.
Nov 21, 2023
Verified review
No response to issue in a eeek
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Answer by Photospecialist.ie
Nov 22, 2023
Thank you for leaving this review.
I am so sorry to read that you haven't had a response.
However I do see that you had contact with my colleague yesterday, so I will answer you question via email.
My apologies.
Oct 13, 2023
Verified review
Long delivery tines to Ireland
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Answer by Photospecialist.ie
Oct 13, 2023
Thank you for taking the time to leave this review.
I am sorry it takes so long, in your case the item was not in stock and we had to wait for de supplier.
I see that it has been send with DHL.
Jun 8, 2023
Verified review
I did not receive the item. No tracking information. Nothing so far.
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Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review.
I am so sorry to read that you had no information from us. Usually you would recieve an e-mail with the tracking, but I see that you did not recieve this from the system.
There is no communication bout this issue, so I will send you an email to inform you about your order.
Sep 27, 2023
Verified review
Not based in Ireland, doesn’t have the stock they advertise.
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Answer by Photospecialist.ie
Sep 28, 2023
Thanks, it is indeed true that we do not have a shop in Ireland. Our central warehouse is in the Netherlands. We have this information on our website. If you have any questions about this, you are of course always welcome to contact us, we are happy to help.