Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

293 reviews in the last 12 months655 total reviews  

4.46
Good

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Photospecialist.ie fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Top negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie

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Jul 25, 2023
 Verified review

Product as described.

Product arrived quickly, well packaged and complete.
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Jul 25, 2023
 Verified review
Not based in Ireland. item I purchased address was filled in wrong by them tried to get them fix there mistake before it was posted and they couldn't do it. I did receive it in the end but a lot of phone and emails I got it sorted. Will not be buying there again.
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Answer by Photospecialist.ie
Jul 29, 2023
It is true that we are in the Netherlands, our address form is therefore also European, sorry that it did not go well for you. I would like to get in touch with you so that we can resolve this.
Jul 24, 2023
 Verified review
I ordered an item and didn't receive it I tried to contact and my emails were sent back to me I tried to phone for days and no answers. I'm fuming over the operation system here.
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Answer by Photospecialist.ie
Jul 24, 2023
Thanks for the review, unfortunately we are experiencing problems with our mail at the moment. Sorry about this, I would like to get in touch with you so we can resolve this.
Jul 23, 2023
 Verified review
All good but better stocks of batteries and assessories would help with wait times
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Jul 21, 2023
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Jul 20, 2023
 Verified review
I have bought a number of products now some of them high value items. On every occasion they arrived on time and in perfect order. I would highly recommend them.
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Answer by Photospecialist.ie
Jul 20, 2023
Thank you verry much!
Jul 19, 2023
 Verified review
Great service and value.
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Answer by Photospecialist.ie
Jul 19, 2023
Thank you so much!
Jul 19, 2023
 Verified review

Refund processing is extremely slow

Due to the mistake of the 24S staff, I have not received a refund for the wrong item so far; and it has been more than a week since I confirmed the receipt of the returned item.
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Answer by Photospecialist.ie
Jul 19, 2023
Thank you for taking the time to leave this review. I have checked your emailaddress, but I do not see any succeded orders, so I do not understand what this is about. So I will contact you via email to see what is going on.
Jul 18, 2023
 Verified review
Great prices, decent shipping times, well packaged.
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Jul 17, 2023
 Verified review

Unacceptable Communication and Website Order Information-

First--the ordered product DID arrive as promised--it was the correct product, in good condition, and delivered on the day promised! So why 2 stars???--The website promised a purchase confirmation within 1-hour of order, or buyer is instructed to contact the company. No order confirmation was received--but it was NOT possible to contact the company through their photospecialist.ie website. The in
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Answer by Photospecialist.ie
Jul 17, 2023
Thank you for taking the time to leave this review. I see that you had contact with my colleague on Friday and you recieved the track&trace email. We are having difficulties with our emailaddress and we are working hard to get this fixed. My apologies for this.
Jul 16, 2023
 Verified review
All items come in a record time and according.
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Jul 15, 2023
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Jul 15, 2023
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Jul 14, 2023
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Jul 14, 2023
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Jul 14, 2023
 Verified review

Exceptional Service and High-Quality Tripod Purchase

I recently purchased a tripod from Photospecialist.ie, and I must say that my experience has been nothing short of outstanding. From start to finish, the service provided by this online retailer has been exceptional. Now, let's talk about the tripod itself. The quality of the product exceeded my expectations. It was evident that Photospecialist.ie takes pride in curating a collection of top-notch photography gear. The tripod's build was sturdy, durable, and felt premium in my hands. It provided excellent stability, even in challenging shooting conditions, and the adjustable features were smooth and precise. Delivery was prompt and efficient. The tripod arrived well-packaged and in perfect condition. I was impressed by the attention to detail and the care taken to ensure the product's safety during transit. Overall, my experience with Photospecialist.ie has been fantastic. They offer a wide selection of high-quality photography equipment, provide excellent customer service, and deliver products in a timely manner. I highly recommend Photospecialist.ie to anyone looking for professional photography gear. They have definitely earned my trust and future business.
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Jul 13, 2023
 Verified review

Great service!

Great variety of products. Quickly dispatched. And timely delivery. What more can you ask for? Will be back again!
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Answer by Photospecialist.ie
Jul 13, 2023
Thank you verry much.
Jul 12, 2023
 Verified review
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Jul 12, 2023
 Verified review
They care the bare minimum- honestly if you can you better off using another website. I got a lense form them there and the outer casing was damaged (the lense still functioned). They said I should return it but quite frankly time is an asset and they aren’t any dumber then me so they knew what they were doing when they sent my a damaged lense in a damaged box. Hoping I would not have the time to return it and they were right. They also claim to ship quickly 2-3 day or somthing- just keep in mind they without pause will lie to you.
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Answer by Photospecialist.ie
Jul 13, 2023
What a disappointment to read that you think this. We are an official dealer and would never send damaged products. I am pleased to look into how this could have happened with you.
Jul 8, 2023
 Verified review
Excellent quality, very fast response to my question
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