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certified since: Apr 11, 2018
updated on: Mar 28, 2023
Photospecialist.ie is checked and certified according to the Trusted Shops quality criteria
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Reviews for Photospecialist.ie
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jan 18, 2023
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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the most relevant critical review
Nov 25, 2022
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
Verified review
4 days ago
I had a good experience with site, the item was delivered close to the time estimated. The only problem was the format of my address ie "22 muddy road, was written as "muddy road 22" on the parcel. Perhaps the post code saved the day. I would use this site again.
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Answer by Photospecialist.ie
6 hours ago
Thank you for the feedback, we will forward it internally. We're happy that the package got delivered anyhow!
Verified review
9 days ago
Good price. Bit expensive the shipping
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Answer by Photospecialist.ie
9 days ago
Shipping costs are a little higher because we're based in the Netherlands, but we're happy the price was still good for you.
Verified review
Mar 7, 2023
Found the service very good
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Answer by Photospecialist.ie
Mar 8, 2023
We're happy about that!
Verified review
Mar 14, 2023
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Verified review
Feb 28, 2023
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Verified review
4 days ago
You state that you dispatch same day, and that delivery time is 4 days, yet I ordered a printer on the 11th March, and as of now the 25th March it has not yet even been dispatched, when I asked for an update on the delivery date, I was told that I could change my delivery to be collected at DHL service point, of which there is not one near me! My reply email has not been responded to. very poor customer service and communication.
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Answer by Photospecialist.ie
6 hours ago
We're sorry that you haven't received our e-mail. We did reply, but there was a glitch in our system. Your order had been sent, but we see that the tracking isn't updating. We're investigating this matter right now and will let you know as soon possible!
Verified review
Mar 12, 2023
I was sent a new item that has never worked for my daughters christmas present ,I have emailed them but nothing has been done, it is a scam, I have paid and received a box with a non functional item inside . I would not recommend this site to anyone
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Answer by Photospecialist.ie
Mar 14, 2023
We've been in touch about your order and we have sent you a return label to return the item. Unfortunately we haven't received it till now. Our last contact was in January, already 1 month after receiving your item.
Verified review
Mar 7, 2023
Late delivery and basically uncontactable
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Answer by Photospecialist.ie
Mar 8, 2023
When we check your order, we see it indeed took a while longer to be received. Probably because of the new year in between. Our apologies for the delay and that you weren't able to reach us.
Verified review
Feb 2, 2023
There is a subtle bug on your website. When you browse items and have several filters to narrow the search active then sometimes the paging links at the bottom disappear, event though there is more than one page of results.
This occurs erratically, it seems.
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Answer by Photospecialist.ie
Feb 3, 2023
Thank you for sharing that with us. We will look into it. Hopefully you had no problem with placing your order!
Verified review
Jan 28, 2023
I can recommend this shop, very good customer service. They have responded wry quick. My order was dispatched a week later after purchase but wasn’t any issue.
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Answer by Photospecialist.ie
Jan 29, 2023
Thanks for recommending us. We appreciate it!
Verified review
Feb 18, 2023
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Feb 13, 2023
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Verified review
Feb 7, 2023
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Verified review
Jan 30, 2023
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Verified review
Jan 27, 2023
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Verified review
Feb 10, 2023
Completely dishonest website states items marked as in stock will be despatched the same day. What it doesn't say is that only applies to items in the central warehouse. Other items have to be transferred to the warehouse from shops and it can take up to 4 days before despatch. I only found this out when I emailed asking for tracking. I was then told it would despatch next day. Next day I get an email saying "We will check the delivery time with our supplier and keep you informed." So it appears the item is not in stock at all. I tried to raise this using the online chat, but the link doesn't work. Tried calling, and after initially being informed there was a 3 minute wait I got a recorded message saying no agents were available. I've no idea when I'll get my order and can't even get an email response at this stage. Avoid like the plague. I'd give zero stars if I could.
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Answer by Photospecialist.ie
Feb 14, 2023
Sorry that it wasn't clear that the package wasn't directly in stock in our warehouse. The second e-mail about the delivery was indeed a fault from our colleague and we will discuss this internally. We've informed you about your package being on its way at the moment.
Verified review
Feb 7, 2023
Sold my data so I got numerous scam emails and texts before delivery
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Answer by Photospecialist.ie
Feb 8, 2023
We are sorry to hear that. We only share your data with the parties (such as the courier company, for example) that you yourself consent to when you purchase.
Could you forward those emails to us, by sending them to reviews@kamera-express.nl? We would like to review them. Thank you.
Verified review
Feb 24, 2023
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Answer by Photospecialist.ie
Feb 27, 2023
We're sorry to see you're not happy. If we can help you, please contact us.
Verified review
Feb 8, 2023
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Answer by Photospecialist.ie
Feb 8, 2023
Thank you for your review. We are sorry you're not satisfied. Can you email us your feedback to reviews@kamera-express.nl?
Verified review
Feb 8, 2023
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