Photospecialist.ie

Reviews:

Items arrived in perfect condition. I was supposed to receive a confirmation but got none. Would have felt more comfortable had I received one, especially as it's stated on the site when you place the order. Prices were more competitive than any other website and overall, would be happy to shop here again.

Received the goods promptly, pleased with them.

Positives: very good price, item did arrive eventually , professional staff will call you back. Negatives: no order confirmation or shipment confirmation email, worrying. If you call and stay on hold, the call hangs up after 10 minutes, so do request a callback. My expensive binoculars were delayed by nearly a week, and did not arrive for my holiday. Update: they sent a €20 refund to compensate.

No order confirmation received by email and my enquiry wasn't answered. The lens arrived in good time however and when I got onto the uk site, my queries were answered promptly. The Irish site needs to improve their act, but I would order again.

Not based in Ireland. item I purchased address was filled in wrong by them tried to get them fix there mistake before it was posted and they couldn't do it. I did receive it in the end but a lot of phone and emails I got it sorted. Will not be buying there again.

I ordered an item and didn't receive it I tried to contact and my emails were sent back to me I tried to phone for days and no answers. I'm fuming over the operation system here.

Due to the mistake of the 24S staff, I have not received a refund for the wrong item so far; and it has been more than a week since I confirmed the receipt of the returned item.

As soon as purchase is done u need to let customer know it's done

Excellent pricing and service. Unfortunately the email address and phone number doesn't work

Item was delivered as ordered. Could have had more complete details of delivery team.

For some obscure reason the address on my rather expensive parcel was totally wrong, so wrong the address didn't exsist. The only element of the address that was correct was my post code and locality. Fortunately a person at my local sorting office was familiar with part of the address. The parcel was very nearly returned to sender.

The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

They care the bare minimum- honestly if you can you better off using another website. I got a lense form them there and the outer casing was damaged (the lense still functioned). They said I should return it but quite frankly time is an asset and they aren’t any dumber then me so they knew what they were doing when they sent my a damaged lense in a damaged box. Hoping I would not have the time to return it and they were right. They also claim to ship quickly 2-3 day or somthing- just keep in mind they without pause will lie to you.

Good service. Didn't receive the order confirmation email, or the tracking email, but delivery was very prompt, and the support team sent on the missing info at the earliest opportunity.

good delivery. Difficult to track order and contact Photospecialist. That said all worked out ok

I deliberately went to what I thought was an Irish based supplier, but was sent a monitor with a European style plug. I tried to contact the email address on the web-site, but my email was returned as undeliverable. I also tried the chat, but that doesn't work either. This is crazy - so I would not recommend using this supplier.

In general a good service.

Ordered an item and received no confirmation email. Tried to call but line is dead. Tried to email but email address isn't working. Seems very sketchy and address seemed to be autofilled incorrectly by website. Can't contact customer service to help

My whole problem started at the checkout stage. I entered my correct address details and when it came to shipping my address was always incorrect as it kept putting my eircode just after my house number and it gave me no confidence that it would arrive at the correct address as requested. I tried to access my account details and change the address from there but I could not access the details due to an error message, cheers