Photospecialist.ieReviews:
482 reviews in the last 12 months544 total reviews
Good
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Top positive review
Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
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Top negative review
Jan 13, 2023
Verified review
This company displays a ".IE" web address denoting the Republic of Ireland, whereas they are actually based in the Netherlands. This is misleading. My order took two weeks to arrive...far longer than the promised 4 - 5 working days. This was exacerbated by an incomplete name and address on the delivery label which meant I had to retrieve my package from the mail parcel holding depot, as it was held up.
Furthermore, the delivery tracking facility never updated from the time of the order was processed, leaving me in the dark as to the status and progress of my order.
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Reviews for Photospecialist.ie
Nov 20, 2023
Verified review
Package lost, did not refund delivery costs.
Package was to be delivered in 2-3 days, paid 10 euro shipping. They lost the package, they did not refund delivery costs? Did not respond when I asked why they didn't.
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Answer by Photospecialist.ie
12 days ago
Thank you for leaving this review.
I am so sorry that you didn't recieve this yet, my colleague are experiencing some back up due to black Friday, but I see it has been arranged this morning for you.
My apologies this took so long.
6 days ago
Verified review
They respond to queries incredibly slowly
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Answer by Photospecialist.ie
5 days ago
Thank you for taking the time to leave this review.
I am sorry to read that John. I see that your email got lost in our system and my colleague as explained that to you. Hopefully we can do better in the future for you.
My apologies.
13 days ago
Verified review
No response to issue in a eeek
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Answer by Photospecialist.ie
12 days ago
Thank you for leaving this review.
I am so sorry to read that you haven't had a response.
However I do see that you had contact with my colleague yesterday, so I will answer you question via email.
My apologies.
Oct 10, 2023
Verified review
Return policy is vague, I bought an incorrect item for my son and the cost to return was half the cost of the item. I could not see the return policy on the website, which meant I had to email my enquiry to get information. I know there is a cost to all businesses, but a little more transparency would be helpful. I am a returning customer as they have a wide choice of super products for photographer/videographers… it’s a shame, otherwise 5 stars would have been my rating
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Oct 18, 2023
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Fast shipping and best price on the market
Fast shipping, amazing product and great price. Bought a pair of binoculars, the box came a bit damaged but the product is all great, what can I complain about? I bought the binoculars at the best price available on the market. Also, the shop is sending the parcel slip electronically and not printed - small but pleasant thing
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Oct 26, 2023
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Great product selection, fantastic support
They have a vast selection of products at very keen prices
They offer great pre sales and after sales support
Items ship relatively quickly
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Oct 26, 2023
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Product arrived quickly. I did experience an issue with the website but customer services were responsive and resolved the issue quickly.
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Oct 12, 2023
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Reasonable prices and quick delivery! Happy with purchase!
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Oct 4, 2023
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Positive feedback
Good prices. Fast delivery. Proper pdf invoices provided.
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Nov 1, 2023
Verified review
Great delivery service and excellent product price
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Answer by Photospecialist.ie
Nov 3, 2023
Thank you so much!
Oct 8, 2023
Verified review
Great service quick delivery very happy
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Answer by Photospecialist.ie
Oct 9, 2023
Great to read!
Oct 22, 2023
Verified review
Quick service and great prices
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Oct 28, 2023
Verified review
No issues.
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Oct 29, 2023
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Oct 23, 2023
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Oct 16, 2023
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Oct 12, 2023
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Oct 5, 2023
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Oct 13, 2023
Verified review
Long delivery tines to Ireland
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Answer by Photospecialist.ie
Oct 13, 2023
Thank you for taking the time to leave this review.
I am sorry it takes so long, in your case the item was not in stock and we had to wait for de supplier.
I see that it has been send with DHL.