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certified since: Apr 11, 2018
updated on: May 30, 2023
Photospecialist.ie is checked and certified according to the Trusted Shops quality criteria
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Reviews for Photospecialist.ie
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Jan 18, 2023
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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the most relevant critical review
Nov 25, 2022
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie
Verified review
Apr 5, 2023
speedy delivery as promised
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Answer by Photospecialist.ie
Apr 7, 2023
I am happy to hear you are satisfied.
Verified review
Apr 27, 2023
Got my goods in 3 days
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Answer by Photospecialist.ie
Apr 28, 2023
that is great to hear! Enjoy.
Verified review
Apr 28, 2023
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Apr 25, 2023
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Apr 24, 2023
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Apr 23, 2023
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Apr 12, 2023
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Apr 10, 2023
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Apr 9, 2023
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Apr 6, 2023
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Apr 6, 2023
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Apr 5, 2023
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Apr 3, 2023
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Verified review
Apr 13, 2023
Poor experience.
I got the wrong product sent.
The customer support team is "looking into it" for over a week now and stopped giving updates.
They are having difficulties to assume their mistake and the lack of communication is very concerning.
I would stay away from this shop if you don't want any headaches
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Answer by Photospecialist.ie
Apr 14, 2023
Sorry for this miscommunication, I grabbed the mails and see that my colleague forwarded the message but has not yet received a reply himself. I will reply to your mail.
Verified review
Apr 13, 2023
Stuff arrived ten days later. How to pick up myself in the end.
Trying to call customer support for the last three days. Spent over two hours waiting to then be told no one is available.
Never again
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Answer by Photospecialist.ie
Apr 14, 2023
What a shame to read that the shipping took so long, sorry about this. I'm also sorry to read that you didn't get a hold of us, unfortunately we are understaffed so we are not always available.
I would of course like to apologise for all this.
Verified review
Mar 2, 2023
They have Polaroid film in batches of 40 shots which works out almost 2 times less expensive than packs of 8 which are more widely available. The delivery was prompt, as advertised. I'm very happy with the purchase.
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Answer by Photospecialist.ie
Mar 2, 2023
Nice to read we had the packages you wanted and the delivery was prompt.
Verified review
Mar 14, 2023
The product was 20% cheaper than anywhere else, €456 instead of €570
It was delivered quicker than they forecast
I've dealt with them many times and will continue to do so
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Answer by Photospecialist.ie
Mar 14, 2023
Glad we could offer you the best price and that you dealt with us several times!
Verified review
Mar 29, 2023
Poor delivery, took over a week for shipment to arrive. Stuff I ordered on the same day from other suppliers arrived within three days.
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Answer by Photospecialist.ie
Mar 30, 2023
Sorry it took a little longer. We're shipping from the Netherlands, so unfortunately sometimes it happens.
Verified review
Mar 16, 2023
Excellent selection of products and very reasonable prices! Delivery is always prompt too. My go to camera store!
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Answer by Photospecialist.ie
Mar 16, 2023
Happy to read we're you go to camera store, thank you!