Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

393 reviews in the last 12 months633 total reviews  

4.48
Good

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Certified since: Apr 11, 2018
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Photospecialist.ie fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Top negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Reviews for Photospecialist.ie

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Dec 18, 2023
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Dec 13, 2023
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Answer by Photospecialist.ie
Dec 13, 2023
Thank you so much!
Dec 7, 2023
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Dec 6, 2023
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Dec 5, 2023
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Dec 5, 2023
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Nov 28, 2023
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Dec 7, 2023
 Verified review

0 customer care involvement

- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
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Answer by Photospecialist.ie
Dec 7, 2023
How sad to read that you had this experience. I would like to sincerely apologise for that the investigation of your package took a bit long. The couriers should be given some time to find out what happened. I see that a refund has been initiated.
Nov 27, 2023
 Verified review

Bad delivery

I’ve bought a camera 13/11/2023 and I’ve not received yet. More than 10 working days and when I bought, it was saying that the delivery would be in 4/5 working days. I would have plans with that camera, but I had to cancel. I hope to receive something for apologize because that’s happening is not good. Thank you
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Answer by Photospecialist.ie
Nov 27, 2023
Sorry to read that the package has not yet been delivered. I can see from the tracking code that the parcel is delayed which is obviously very frustrating. I will contact you so that we can take the next step.
Dec 10, 2023
 Verified review
Ordered and paid for an expensive printer on the 26th of November and received a receipt from them for payment sent. since then have not heard or received any info regarding tracking or delivery, Very poor customer service.
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Answer by Photospecialist.ie
Dec 11, 2023
Sorry to read that the delivery is taking so long, the shipment is fixed. I see you have just contacted customer service. We are going to contact DHL so we can provide you with an answer soon. Our apologies for the inconvenience.
Nov 28, 2023
 Verified review
They respond to queries incredibly slowly
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Answer by Photospecialist.ie
Nov 29, 2023
Thank you for taking the time to leave this review. I am sorry to read that John. I see that your email got lost in our system and my colleague as explained that to you. Hopefully we can do better in the future for you. My apologies.
Nov 9, 2023
 Verified review
I have shopped with yourselves photospecialist a few times now and have always been happy with the quality of your products. Thank you.
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Answer by Photospecialist.ie
Nov 10, 2023
Thank you so much for your trust. I am happy to read that you came back.
Nov 6, 2023
 Verified review

Excellent seller

Good website, easy to find products and order. The delivery was quick and the items were well packaged. I'm happy to recommend this seller.
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Answer by Photospecialist.ie
Nov 6, 2023
Thank you so much! I am happy to read that you are satisfied with us.
Oct 26, 2023
 Verified review

Great product selection, fantastic support

They have a vast selection of products at very keen prices They offer great pre sales and after sales support Items ship relatively quickly
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Oct 26, 2023
 Verified review
Product arrived quickly. I did experience an issue with the website but customer services were responsive and resolved the issue quickly.
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Nov 11, 2023
 Verified review
Ordered a printer and it arrived on time. Not much else to say, obviously didn't need to contact customer service so can't review that
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Nov 4, 2023
 Verified review
Great experience ordered at weekend and received to my home in Ireland following Thursday can't ask for better service than that
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Answer by Photospecialist.ie
Nov 5, 2023
How nice to read! Thank you so much for this lovely review.
Nov 24, 2023
 Verified review
Always have the right gear, competitive prices and good customer care. Have had gear replaced or repaired in the past.
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Answer by Photospecialist.ie
Nov 25, 2023
Thank you so much for this wonderful compliment! I am happy to read that you are a returning customer. Thank you.
Nov 1, 2023
 Verified review
Great delivery service and excellent product price
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Answer by Photospecialist.ie
Nov 3, 2023
Thank you so much!
Nov 16, 2023
 Verified review

Best place to purchase your photo gear.

Great prices, great selection, great service.
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Answer by Photospecialist.ie
Nov 16, 2023
Thank you very much for your kind review, untill next time!