Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Jul 14, 2023
Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.
- the item I ordered was never delivered because it went missing apparently
- I had to chase your reps for updates as I had no idea where the parcel was after 7 days
- I had to follow up after reaching out first for a second update.
All in all very very disappointing experience, never to order anything from you
Delivered when they said they would.
Support response is quick.
Need to change your address system as Leixlip in Kildare Ireland defaults to Naas which is a completely different place.
I was reluctant to order 3 cameras because of this error in your address system.
Thanks
Report review
Aug 3, 2023
Verified review
I was positively surprised. The ordered item arrived within a few days as promised. Prices very compatible. Will certainly order again.
Report review
Answer by Photospecialist.ie
Aug 4, 2023
Thank you for sharing your experience!
Aug 3, 2023
Verified review
Good after sales service - had a problem with a faulty cable and it was replaced.
Report review
Aug 2, 2023
Verified review
No order confirmation received by email and my enquiry wasn't answered. The lens arrived in good time however and when I got onto the uk site, my queries were answered promptly. The Irish site needs to improve their act, but I would order again.
Report review
Aug 1, 2023
Verified review
Report review
Answer by Photospecialist.ie
Aug 2, 2023
Thank you for your rating!
Jul 29, 2023
Verified review
Item received was perfectly packaged and in great working order, delivered on actual specified date, very smooth transaction, happy days. Would purchase again from this company.
Report review
Jul 28, 2023
Verified review
nothing
Report review
Jul 25, 2023
Verified review
Report review
Jul 25, 2023
Verified review
Product as described.
Product arrived quickly, well packaged and complete.
Report review
Jul 25, 2023
Verified review
Not based in Ireland. item I purchased address was filled in wrong by them tried to get them fix there mistake before it was posted and they couldn't do it. I did receive it in the end but a lot of phone and emails I got it sorted. Will not be buying there again.
Report review
Answer by Photospecialist.ie
Jul 29, 2023
It is true that we are in the Netherlands, our address form is therefore also European, sorry that it did not go well for you. I would like to get in touch with you so that we can resolve this.
Jul 24, 2023
Verified review
I ordered an item and didn't receive it
I tried to contact and my emails were sent back to me
I tried to phone for days and no answers.
I'm fuming over the operation system here.
Report review
Answer by Photospecialist.ie
Jul 24, 2023
Thanks for the review, unfortunately we are experiencing problems with our mail at the moment. Sorry about this, I would like to get in touch with you so we can resolve this.
Jul 23, 2023
Verified review
All good but better stocks of batteries and assessories would help with wait times
Report review
Jul 21, 2023
Verified review
Report review
Jul 20, 2023
Verified review
I have bought a number of products now
some of them high value items. On every occasion they arrived on time and in perfect order. I would highly recommend them.
Report review
Answer by Photospecialist.ie
Jul 20, 2023
Thank you verry much!
Jul 19, 2023
Verified review
Great service and value.
Report review
Answer by Photospecialist.ie
Jul 19, 2023
Thank you so much!
Jul 19, 2023
Verified review
Refund processing is extremely slow
Due to the mistake of the 24S staff, I have not received a refund for the wrong item so far; and it has been more than a week since I confirmed the receipt of the returned item.
Report review
Answer by Photospecialist.ie
Jul 19, 2023
Thank you for taking the time to leave this review.
I have checked your emailaddress, but I do not see any succeded orders, so I do not understand what this is about.
So I will contact you via email to see what is going on.
Jul 18, 2023
Verified review
Great prices, decent shipping times, well packaged.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.