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Photospecialist.ieReviews

: 194Good

4.29

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certified since: Apr 11, 2018
updated on: Feb 4, 2023
Photospecialist.ie is checked and certified according to the Trusted Shops quality criteria
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certified since: Apr 11, 2018
updated on: Feb 4, 2023
Photospecialist.ie is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At Photospecialist.ie, you can use the guarantee from Trusted Shops and protect up to €2,500. Find out more

Reviews for Photospecialist.ie

194 verified reviews in the last 12 months

194 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jan 18, 2023
Delivery was a bit slow. I expected just a few days. My three products were split over three deliveries. That was also not expected. In the end, all of my products arrived and when I queried my order, the staff were more than helpful and responded quickly. Overall, would use them again but will allow more time for delivery... I would otherwise have given 5 starts, but... 4 ain't bad either :)
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the most relevant critical review


Nov 25, 2022
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Reviews for Photospecialist.ie

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(6)
(19)
 Verified review
10 days ago
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 Verified review
Jan 19, 2023
Terrible delivery times and communication extremely poor.
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Answer by Photospecialist.ie
Jan 20, 2023
Sorry to read about that. I see that we contacted you about some delay and that the order had been shipped and is already received. Our apologies for the delay.
 Verified review
Jan 18, 2023
Incorrect order, missing component, customer support not resolving matter after 1 month. Terribly disappointed by this company.
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Answer by Photospecialist.ie
Jan 19, 2023
Unfortunately it seemed that a whole other article had been send to you. We're having contact per mail now to solve this matter for you.
 Verified review
Jan 13, 2023
This company displays a ".IE" web address denoting the Republic of Ireland, whereas they are actually based in the Netherlands. This is misleading. My order took two weeks to arrive...far longer than the promised 4 - 5 working days. This was exacerbated by an incomplete name and address on the delivery label which meant I had to retrieve my package from the mail parcel holding depot, as it was held up. Furthermore, the delivery tracking facility never updated from the time of the order was processed, leaving me in the dark as to the status and progress of my order.
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Answer by Photospecialist.ie
Jan 13, 2023
We're indeed based in the Netherlands. Sorry to read that your package was delayed according to wrong details. Luckily you was able to pick it up.
 Verified review
Jan 10, 2023
No sign of my delivery still.
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Answer by Photospecialist.ie
Jan 10, 2023
Sorry to read that your package has been delayed! I have started an investigation and sent you more information via email. Are we in further contact there?
 Verified review
Jan 9, 2023
Very disappointed with the communication. I have sent various emails asking for an update on my shipment as I was sent an email on the 30th of December to say that it has been shipped but there has been no update on when it will actually be delivered so I am very disappointed as it was due to be a present
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Answer by Photospecialist.ie
Jan 10, 2023
How frustrating to read that you haven't received the package yet! I have started an investigation and sent you more information via email. Are we in further contact there?
 Verified review
Jan 2, 2023
Says 2 to 4 days delivery and still waiting for it over a week later
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Answer by Photospecialist.ie
Jan 6, 2023
Sorry about the delay. Due to the Christmas and new year there was probably a delay at DHL. Luckily we see that everything has been deliverd by now. We hope you enjoy your package!
 Verified review
Dec 25, 2022
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Answer by Photospecialist.ie
Dec 27, 2022
We're sorry to see that you're not satisfied. If there is anything we can do to help you, don't hesitate to contact us.
 Verified review
Dec 22, 2022
I am still waiting for my trail camera, No information on where it is or when it will arrive. This is a present for my friend and I am annoyed that it will Not be here for Christmas. Please help
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Answer by Photospecialist.ie
Dec 22, 2022
Because not everything you ordered was directly in stock, we've just changed your order for you and emailed you about it. We gave you another SD-card, because the other one isn't coming in.
 Verified review
Dec 20, 2022
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 Verified review
Dec 20, 2022
Your contact with clients is a disaster. No one get back when you order or send a request in...Room for improvement. No one answers the phone!!
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Answer by Photospecialist.ie
Dec 20, 2022
Sorry you weren't able to reach us. We see the order is on its way now and you were able to reach us.
 Verified review
Dec 8, 2022
Bad customer service
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Answer by Photospecialist.ie
Dec 8, 2022
We're very sorry to read that you've experienced it like this, but we're unable to find any contact. If you would like to tell us why, please contact reviews@kamera-express.nl.
 Verified review
Dec 7, 2022
I order one binocular and you sent my in wrong adress
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Answer by Photospecialist.ie
Dec 7, 2022
We are sorry to hear that you have not yet received your parcel. We have sent the package to the address you provided when placing your online order. If that is the wrong address, please contact our customer service or send an email to reviews@kamera-express.nl. We will then change the address for you.
 Verified review
Nov 28, 2022
No tracking number was sent out. The item has not arrived. The order was placed ten days ago, I am disappointed with the lack of communication and slow service.
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Answer by Photospecialist.ie
Nov 29, 2022
Sorry to read you haven't received any information. In the meantime we've contacted you, because the package has been send, but seems stuck at the courier. We will update you as soon as possible.
 Verified review
Nov 26, 2022
Can't find an easy way to track my order and have heard nothing about it since 2nnd November
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Answer by Photospecialist.ie
Nov 26, 2022
We're sorry you can't track your order. Can you please email us at reviews@kamera-express.nl with your order details? Then we will check for you when your order will be delivered.
 Verified review
Nov 25, 2022
Good products but a very poor service
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Answer by Photospecialist.ie
Nov 26, 2022
Sorry to hear that you are not satisfied with our service. Could you please email us at reviews@kamera-express.nl and explain where things are going wrong? We would really appreciate your feedback.
 Verified review
Nov 25, 2022
ordered 5 items and was sent 1 single tracking number. All supposedly packed together according to the emailed packing slip. 1 item arrived, 2 days after scheduled date, in its retail box no outer packaging just a label stuck on. boxed arrived damaged, looks like it was dropped as side ripped and crushed. No Irish power lead, only an eu one, so cannot check if item damaged. customer service contacted and no apology and blamed shipping company, while they tried they did not make any attempt to ease my frustration, offer compensation or a replacement. Not good enough.
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Answer by Photospecialist.ie
Nov 26, 2022
We are sorry your order was delivered in this way. Of course we will be happy to look into an appropriate solution for you. Can you send us an email to reviews@kamera-express.nl with your order details?
 Verified review
Nov 25, 2022
Still to receive my purchase
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Answer by Photospecialist.ie
Nov 26, 2022
We're sorry you haven't received your order yet. Could you please email us your order details to reviews@kamera-express.nl, so we can sort this out for you?
 Verified review
Nov 21, 2022
Still waiting on my order and no tracking number provided by them
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Answer by Photospecialist.ie
Nov 22, 2022
We're very sorry to read you haven't received the tracking. We see that it has been delivered yesterday just after you wrote the review.
 Verified review
Nov 19, 2022
Note that I am so disappointed to receive my C-Stand in a small carton with just the C-Stand legs and two coupling components. a totally incomplete package. I have attempted to reach your office for days with several emails with no response. only got a response two days asking what was missing. after responding with pictures of the order, that was the end. Phone numbers not going through. series of emails sent no response. I am totally disappointed as this is a total waste of time and money and it is impacting on my plans. digital packing slip11417207 (#3288774
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Answer by Photospecialist.ie
Nov 22, 2022
We're very sorry about the delay in your order. It seems like only out of two packages had been sent. We've just informed you per mail that we're trying to handle this as soon as possible.