Photospecialist.ie- Logo - reviews

Photospecialist.ie
Reviews:

396 reviews in the last 12 months633 total reviews  

4.48
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: Apr 11, 2018
The Trustmark indicates trustworthy online retailers.
Photospecialist.ie fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Jul 14, 2023
 Verified review
The only big problem with the shop is the Irish site is not up to date. The customer service is not available on the contact number and the email address also doesn't work. I had to do a serious investigation to find a proper customer service contact for them, eventually, the info@photospecialist.co.uk email address worked and I got a decent response from their customer service and the item arrived in time in perfect condition.

Top negative review

Dec 7, 2023
 Verified review
- the item I ordered was never delivered because it went missing apparently - I had to chase your reps for updates as I had no idea where the parcel was after 7 days - I had to follow up after reaching out first for a second update. All in all very very disappointing experience, never to order anything from you
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Photospecialist.ie

 Sort by  
Relevance
(41)
(15)
(5)
Reset
Mar 20, 2023
 Verified review
Good price. Bit expensive the shipping
Report review
Answer by Photospecialist.ie
Mar 20, 2023
Shipping costs are a little higher because we're based in the Netherlands, but we're happy the price was still good for you.
May 3, 2023
 Verified review
Good delivery and information
Report review
Answer by Photospecialist.ie
May 6, 2023
Thank you so much! Hope to see you soon again.
Mar 7, 2023
 Verified review
Found the service very good
Report review
Answer by Photospecialist.ie
Mar 8, 2023
We're happy about that!
Oct 19, 2023
 Verified review
Awsome product great value
Report review
Answer by Photospecialist.ie
Oct 20, 2023
Thank you so much!
Jun 24, 2023
 Verified review
In general a good service.
Report review
Answer by Photospecialist.ie
Jun 26, 2023
Thank you verry much.
Jun 10, 2023
 Verified review
Long delivery time
Report review
Sep 1, 2023
 Verified review
Good prices
Report review
Sep 29, 2023
 Verified review
Report review
Aug 29, 2023
 Verified review
Report review
Jul 7, 2023
 Verified review
Report review
May 5, 2023
 Verified review
Report review
Apr 14, 2023
 Verified review
Report review
Apr 5, 2023
 Verified review
Report review
Mar 14, 2023
 Verified review
Report review
Feb 28, 2023
 Verified review
Report review
Feb 26, 2023
 Verified review
Report review
Jul 17, 2023
 Verified review

Unacceptable Communication and Website Order Information-

First--the ordered product DID arrive as promised--it was the correct product, in good condition, and delivered on the day promised! So why 2 stars???--The website promised a purchase confirmation within 1-hour of order, or buyer is instructed to contact the company. No order confirmation was received--but it was NOT possible to contact the company through their photospecialist.ie website. The in
Report review
Answer by Photospecialist.ie
Jul 17, 2023
Thank you for taking the time to leave this review. I see that you had contact with my colleague on Friday and you recieved the track&trace email. We are having difficulties with our emailaddress and we are working hard to get this fixed. My apologies for this.
May 5, 2023
 Verified review

Received used camera body separated from kit instead of brand new camera body

After sending back used camera that I received instead of a new one it's been over 3 weeks now and I have no refund and 0 clarity on when I'll get my money back. Support responded to me after 2 weeks saying that there was an error processing my refund and with apologies. No ETA for refund. Waiting days in silence. Very frustrating experience! Got my refund on Jun 1. Sent item back on May 5.
Report review
Answer by Photospecialist.ie
Jun 9, 2023
Thank you for taking the time to write this review. I am so sorry to read about your experience. I have pulled up your order and see that there was late response time. Due to low staff we have a back up and try to help everyone as soon as we can. During that time there were also Dutch holidays, so the finance deparment was closed for a few days. And then the error happened. Everything that could prevent a speedy refund has happened in your case. I will contact you by email.
Jun 10, 2023
 Verified review

very slow to ship

ship the order out soon after it is received instead of almost two weeks after purchase. I still haven't received my order.
Report review
Answer by Photospecialist.ie
Jun 12, 2023
Thank you that you took the time to leave this review. I am sorry to hear that it all took so long and I will see into this. I don't see any comminication about this, so I will send you an email so we can solve this.
Jul 31, 2023
 Verified review
No email sent after purchase to confirm tracking no. Had to get in touch directly on two separate occasions.
Report review
Answer by Photospecialist.ie
Jul 31, 2023
We are aware of this issue and are working hard to resolve it, I will email you with the details you need. Sorry for the inconvenience.